Kbserver NetgearReviews of kbserver.netgear.com

I was really struggling to understand some of the terminology and the different technology while trying to adapt under restrictions of Covid-19 - moving the business to an annex at the house, the children on their iPads and my wife on a Netflix binge and with 4 mobiles all at home at the same time, the bandwidth and coverage was all putting a strain on my 2010 kit. I googled for days picking up bits'n'pieces here and there but then came across an opportunity to ask a question on a Netgear technician. I filled the form in, and within 10mins, I received a call from Joe Goodyer. He answered all my questions in plain, simple English and then emailed me the answers with links to different items we had discussed. We have since corresponded on 3 different occasions and each time Joe has come back with simple answers, an explanation and maybe 2 or 3 options.I can not praise him and Netgear enough. The only down side, to date, Netgear have had over £1500.00 from me (Don't tell my wife :))

As a lot of other people have said - the customer service is bad. I just wanted to update my wifi booster. Forgot my login details and answered both security questions correctly only for it to tell me that both answers are wrong, even though I made the answers myself. Got in touch with Netgear without any resoution

Purchased a NightHawk router after contacting Netgear to check it would be the right item for my needs. It doesn't work as expected. Contacted support. Spent an hour trying to resolve only to be told it was faulty and needed to be returned. Returned it to Amazon and got a replacement with exactly the same issues. Called support again. Kept on hold for most of an hour while they contacted 2nd line support only to tell me this network extender wasn't compatible. I got a little irate and stressed that I'd already been told that it WAS compatible. Further time on hold and then I'm told it is compatible. Taken through steps to install it and it still doesn't work. Asked to speak to 2nd line support. Told they'd call within 8 hours. Two days later nothing. This company are THE WORST at supporting their products. I'll never buy Netgear again. Utterly abysmal

I was not upset at netgear originally, they shipped the product on time however, fedex lost it (tried to say they delivered it, thank the lord for cameras). That is where my issue with netgear turned south. They acted like I was perpetrator of some great coup to steal a device that has a serial number and can be deactivated remotely. I uphelp my end of the business arrangement where I pay for the item. They subbed out the delivery to fedex and got screwed HOWEVER, not in their eyes. I am the one that trusted them to uphold their end and I got the shaft. One solution netgear offered was that I purchase another one and when I recieved it, let them know and they would refund the first. I asked of they would ship fedex again and they would not answer... This company had an opportunity to do the right thing and stand by a customer but they choose not to. They are at 18.15 per share as I type and I tell you that I think they are overvalued.... Sell sell sell is all I can say

Bought a RAX80 in November 2019. All appeared to work fine. In February 2020 upgraded broadband from BT Infinity to Zzoomm. Zzoomm's supplied hub getting download speeds of 140mbps, while my expensive (4 month old) Netgear RAX80 is apparently only capable of getting 94mbps. After ages on the phone to Netgear they assure me that there is nothing wrong with my router and that it is my broadband provider that is the issue - despite my repeated assurance that there is nothing wrong with the connection (as the hub provided by Zzoomm is getting 140+ download speeds only minutes apart from the RAX80 only getting 95mbps. The amazingly helpful (not) call centre operative tells me that that they can do more diagnostics (including resetting my hub (which I have already done) but that they will charge me $100 if they fix the problem. The fact that the hub is only a few months old and that the problem is clearly with their hardware (not the ISP) appears irrelevant to them. They hang up on me when I point this out. Rude and hopeless customer service for what was a new and expensive product. DO NOT BUY NETGEAR. They will let you down.

Netgear's support plan is quite frankly unacceptable. They offer a short support period for a few months, but any issue after that and you have to pay for a service agreement. I own a Nighthawk R8000 and a Nighthawk R7000, both of which have an unbelievable number of firmware issues. Each firmware upgrade from Netgear fixed one bug and creates 3 more. Both of these routers were over £100, so I do not expect features as important as Quality of Service to not work on a router designed for high traffic networks. I cannot believe that Netgear are allowed to get away with the level of service they provide - it's quite frankly disgusting. Avoid Netgear products at all costs. Your money is much better spent elsewhere.

DON'T BUY ORBI. For my particular wifi needs and house setup, I was recommended by Netgear to buy the Netgear Orbi RBK20. I bought it and regret it. The wifi signal does not cross even the glass doors to the terrace situated 50 cm away from the router, it also does not cross 7 cm thick concrete walls. No wifi outside, not possible to install a satellite in the basement and a very limited area to place the satellite upstairs. It works worse than my internet provider's standard router. Ridiculous! Long exchanges with support always comes down to nothing makes it better and them saying the router works as per regulations so the problem is my house setup... as if it was much different from any house. Ridiculous!

Purchased a Netgear Nighthawk D7000v2 router in April 2019. Started having issues a few months ago and even a firmware upgrade didn't solve the issue. Router keeps randomly crashing. Spoke to Netgear and they couldn't care less, they keep trying to tell me its a technical problem and they want to charge me! The router cost me £140 only 6 Months ago and they wont let me send it back to them under the hardware warrenty because they say its a technical issue which i have to pay extra for! There is alot of known issues with this router where they crash but this bloke won't accept that. what a waste of money this is turning out to be will never use a Netgear device again after this