Kbserver NetgearReviews of kbserver.netgear.com

Orbi app unavailable for/on Pixel Tablet. Can't log in to the Orbi app with my (correct) credentials. Can't remove my old phone nor add my new one as a trusted device in-app after logging in with a one-time password. Can't update firmware in-app, says it's up-to-date when it isn't. Tries to sell you unnecessary and unwanted subscriptions. Apparently removed their main profile full of negative reviews (netgear.com) from Trustpilot to censor negative reviews. Support is nearly impossible to reach and requires router reset before escalating issues for actual, proper troubleshooting (!). Update: after multiple e-mails and refusing to reset my router to solve a 2FA issue (?!), Netgear finally suggested something that worked (despite not fixing the bug).

Purchased a Netgear extender in 2014. It is still functioning OK but every 6 month I get an email telling me to update its software. So I spend about half a day via PC and Smartphone but have failed miserably for 6 year to Update the unit. Help is not forthcoming and the cost for help would allow me to buy a new unit. So purchased BT unit instead for other end of house.

Great hardware let down by bad firmware. The latest line of XR gaming routers is a great example, they cost the earth, the XR500 has had one update in since December 2018, which took 8 months to arrive and fixed very little. This router still does not support IPv6 which even cheap BT routers do. You get a measly 90 days tech support, then you are on your own but support is so bad you are on your own anyway pretty much. Thankfully there are some good help forums like smallnetbuilder. Netgear don't read your emails, you get generic replies from support and end up going round in circles and some parts of their firmware are 10 years old, yes firmware that's 10 years old in the latest routers costing hundreds, this is why so many people write third party code for Netgear routers. Unless you are prepared to invalidate your warranty to get good firmware Look elsewhere, which is a shame as the routers are well made.