Kbserver NetgearReviews of kbserver.netgear.com

IT took me literally over 100 phone calls to support before a technician picked up. I also had to file a dispute with my Credit card company. Technician says " before we go further it's going to be $198.00" i had just purchased the wifi extender with a 90 day warranty. It was too weak to reach my location. "Well this is tech support and it's $198.00. I hung up. I eventually received my credit on my card but it took 90 days, a whole 3 months. Plus around 100 phone calls listening to horrible canned " on hold" music. They have no customer support at all. 100 phone calls? Never again. I purchased it straight from Netgear and not Amazon. Edit: I need to be fair and let people know that it took me, Netgear, and my credit card company and my State's Attorney General's consumer division before they responded in 90 days with a nice friendly letter with an apology. They also credited back my card.

I purchased a Netgear Switch for the purpose of providing a single internet Moden/Router line to service two devices. The Switch acted really strange, it did provide lights as indicated on each line showing it was connected and an occasional brief flash on the modem/router incoming line. Neither device would function, however, even with switching port locations, rebooting, going through all of the permutations. I finally relented and dropped an email to Customer Support. I sent in a detailed description to them, and I got an email back asking for a detailed description of the problem. Huh? Resubmitted the same description again and received gibberish back, as though they had not read either submission. I resubmitted a more detailed description and got more simple-minded blather back. These support people are useless, to put it kindly, and they did not solve anything. Finally returned the switch to the store and got a refund. No more Netgear for me!

to whom it may concern, i engaged netgear for a prestigious project. i created the network design as a subcontractor. i had the support letters and etc. i brought them into my project supply 70 m4300 switches. the main contractor when directly to netgear singapore to purchase the switches even though i had a agreement. i contacted singaport netgear and they replied that they will support him not as much as they will support me. i was thinking what the hecj does that mean. i have emails and proof going back months. they stole my network designs and decided to bypass me. contacted them and multiple times ignored me. do not deal with project with Singapore Netgear as they are money motivated and unprincipled and zero ethics. i further contacted Netgear USA and seems as same as singapore. i hav been purchasing netgear switches for many years and for that project for the POC i purchased directly from them.. they away from Singapore Netgear i rather buy TPLINK or PLanet switches as least they have principles.

Netgear wirbt bei vielen ihrer Produkte mit einer Lebenslangen Garantie. Im Grantiefall muss man sich jedoch durch eine lausig designte Website quälen, mehrfach seine Daten in zu viele Formulare tippen und Durchblick in einer Flut aus Mails behalten. Man ist besser beraten wenn man kleinere Produkte einfach noch einmal kauft... Wenn man sich jedoch durchgekämpft hat funktioniert alles reibungslos. Trotzdem 3 Sterne weil der Support äußerst kompetent war und bei Problemen sehr schnell & präzise helfen konnte. Wartezeiten waren nicht vorhanden.

Stay away from this company, the product stops working within a few weeks/months and tech support have left me on hold for hours, they do not solve the problem either.

I will never purchase a Netgear product again. I spent 600 on flag ship router which is utter garbage. No support from the Tech guys who like to drop the call on you and don't call you back. Buyer beware!

Purchased a Netgear extender in 2014. It is still functioning OK but every 6 month I get an email telling me to update its software. So I spend about half a day via PC and Smartphone but have failed miserably for 6 year to Update the unit. Help is not forthcoming and the cost for help would allow me to buy a new unit. So purchased BT unit instead for other end of house.

I purchased a Netgear R6000 two years ago. The device failed 10 days after the warranty expired due to a component failure (talk about design to fail accuracy). Despite this, Netgear fail to understand that there is a requirement to replace or repair products suffering a hardware fault for up to 7 years (6 years in Scotland). I called product support, they agreed and promised to call back with details of the replacement. This didn't happen. My notes haven't been updated and I'm now in have call centres in India constantly hanging up on my call. I will now be escalating to trading standards and Amazon.