Kbserver NetgearReviews of kbserver.netgear.com

NETGEAR is the WORST network equipment you can buy out there. I bought Nighthawk X4S for $400 it worked for only 2 years and died. After that I bought a modern CAX80 WiFi cable Router for $450, which also worked for less than 2 years and died today. You won't get any support after the warranty period passed. I think renting a router with my ISP is much cheaper then buying routers from NETGEAR every 2 years!!! Trash and garbage!!! Never buy their equipment!

I am having a hard time reasoning with why I should stick with their products when they clearly don't even have enough people to do something that cannot be done without a CS rep. All I want to do is transfer my existing membership I paid for onto my Orbi system being tested now after it was factory reset. They state they have no record of this, however I have the receipt of 1 year of service I paid for 5 months ago. Absurd and pretty useless if I have to literally send them a copy of my receipt for them to look it up (I'm using the same email as my account.)

Order placed. Needed for a next day. Then order status switched to "Exception". Support told me order was cancelled because it was not paid. This morning, the order is paid but still in exception... so it was not cancelled... but definitively won't be delivered today as promised... the lack of professionalism of the customer support is awfull... I have placed another order on a concurrent website, is going to be delivered in an hour... but now I will have to return the Netgear order as it can no longer be cancelled.... from a customer point of view, a farce and huge lack of reliability.

My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99 Please don't support this company!

Do not use this company if in UK as they tell you they have sent give you tracking number that does not exist and then say they are no longer responsible its up to you to sort it out with dpd how they will not tell me anything as I did not send it

Habe einen WLAN Stick von Netgear erworben nach rund einen Jahr gieng dieser leider nicht mehr. Um den Support zu schreiben benötigt man erstmal einen Netgear Account erstellen dann mit einer Angelika vom Support geschrieben die mir erstmal tausende Sachen gesagt hat was ich machen soll und zu überprüfen das der auch wirklich defekt ist nun nach rund einen Monat hin und her schreiben immernoch auf keine Lösung gekommen das ist mit Abstand der schlechteste Support der Welt. Hoffe nach wie vor auf eine Lösung aber ehrlich gesagt sehe ich mit diesem Support schwarz das war mein erster und letzter Netgear Artikel werde Zukünftig bei der Konkurrenz kaufen hatte eh mit meinen TP Link Artikeln noch nie Probleme

IT took me literally over 100 phone calls to support before a technician picked up. I also had to file a dispute with my Credit card company. Technician says " before we go further it's going to be $198.00" i had just purchased the wifi extender with a 90 day warranty. It was too weak to reach my location. "Well this is tech support and it's $198.00. I hung up. I eventually received my credit on my card but it took 90 days, a whole 3 months. Plus around 100 phone calls listening to horrible canned " on hold" music. They have no customer support at all. 100 phone calls? Never again. I purchased it straight from Netgear and not Amazon. Edit: I need to be fair and let people know that it took me, Netgear, and my credit card company and my State's Attorney General's consumer division before they responded in 90 days with a nice friendly letter with an apology. They also credited back my card.

I purchased a Netgear Switch for the purpose of providing a single internet Moden/Router line to service two devices. The Switch acted really strange, it did provide lights as indicated on each line showing it was connected and an occasional brief flash on the modem/router incoming line. Neither device would function, however, even with switching port locations, rebooting, going through all of the permutations. I finally relented and dropped an email to Customer Support. I sent in a detailed description to them, and I got an email back asking for a detailed description of the problem. Huh? Resubmitted the same description again and received gibberish back, as though they had not read either submission. I resubmitted a more detailed description and got more simple-minded blather back. These support people are useless, to put it kindly, and they did not solve anything. Finally returned the switch to the store and got a refund. No more Netgear for me!