Kbserver NetgearReviews of kbserver.netgear.com

I agree with all the negative reviews. customer support is terrible, I have spent 3 hours in total on the phone for a warranty replacement and still no joy. "AVOID NETGEAR products"

If you are having trouble with you modem/ router after the technical support warranty runs out, expect to pay additional money to get it resolved even though the hardware warranty is for 1 year. I should have known something was wrong when I had to contact technical support just to inquire about my 1 year warranty. Once you contact technical support, the first gentleman ask you about how many lights are on the modem and from there, he can determine if it’s a hardware problem. All the lights were working so he ruled out a problem with the hardware. After this it all down hill because to speak to a technician, you have to purchase a support package. If you don’t purchase a support package, your support ends right here. Okay I purchase a support package for one year costing me $125.00. He then transferred me to technical support. All this guy did was walk me through resetting and re-configuring on Netgear website now my modem is working properly. What a scam! So you tell me, the first gentleman could not have told me to try this first before charging me $125.00 . To add injury to insult, they actually tried to pretend this is a normal way of doing business. Give me a break!

Avoid netgear firewire extenders at all costs. Most of them don't work and they don't have a customer service number. Basically you will be stuck. Bewarned.

NETGEAR's TrustPilot page is Unclaimed. Not surprising if you've needed support for a NETGEAR product. It's amazing and frustrating how little they care about their customers once they already have your money! Their warranty is, in my opinion, a total scam, and possibly unlawful depending on where you live. I purchased (and registered) my NETGEAR RAX35 router on 2020-01-19, so I’ve been using it for less than 6 months, and their 1 year warranty for my router is supposedly good until 2021-01-18. But their warranty scam is to limit "support" to just 90 days and then refuse to help unless you pay for a "NETGEAR GearHead Technical Support” plan, which costs from "$49.99 Per Incident” all the way up to $229.00 for their 2 year plan (over 2x what I paid for their stupid router)! What about their so-called 1 year warranty? They get around that by claiming that it’s only for “hardware” issues and that there’s no way it’s a “hardware" issue because the router worked OK when it was brand new. Their representative of course couldn’t explain why their customers would have to pay extra for support when NETGEAR routers often stop working due to NETGEAR’s own firmware updates. He also couldn’t explain why my older NETGEAR router that I still happened to have, worked when I switched back to it after being unable to get my newer NETGEAR router to work again. I finally got so frustrated that I had to abruptly end the call and post my comments here on TrustPilot. Further proof that NETGEAR could care less about its customers? If they refuse to respond to my (or other) TrustPilot comments, even after I email my comments to NETGEAR's U.S. Media Contact (Nathan Papadopulos, 408-890-3889, NPapadopulos-at-netgear-dot-com), to NETGEAR U.S. Sales Inquiries (408-907-8000, sales-at-netgear-dot-com), and to NETGEAR Investor Relations (Erik Bylin investors-at-netgear-dot-com). Based on my experience and what I’ve read about NETGEAR, it also won’t surprise me if they put more effort into trying to get my comments blocked from TrustPilot, then they will put into providing good customer support.

It was great for a while but one day, I tried to log in to an internet required game, but the internet was off. I thought "Huh that funny. Lets see whats going on" The internet was off. Never in my life has that ever happened. The internet usually was great. No random shutoffs, or anything. Except that day. The internet was off for HOURS. We don't know why off shut off randomly, but we switched.

I have a wifi extender EX3700 which inexplicably dropped connection with my internet. I struggled trying to reconnect so tried their web chat. was told I would be contacted by a technician within 25-30mins. After almost an hour and a half I recontacted them for an update to be told the technician was busy and someone else would ring. About another 20mins later I received a call from someone in the USa who took control of my computer to sort the problem. After a few minutes he told me there were 43 people logged into my internet (absolute rubbish) and it would cost me $150 to clear it off. I told him I ran Norton and my internet is password protected but he said people from china had software to overcome all that. When I refused to pay he cut me off. Unbelievable! Absolute garbage customer support in my opinionj

I purchased a CM600 modem from Netgear a little over 2 years ago to be used with a new Comcast Xfinity ISP account (with no phone or TV - just the internet). My service has been quite poor and after this virus hit my service has been unusable much of the time. It seems to get better when I reboot the router and Comcast says the router has failed. I'm not sure - it seems relatively new. I tried to ask Netgear, through their site, but they only give support if the product was purchased in the last 90 days. I wanted to give Netgear a chance to tell me if their product may have failed but it looks like they have no interest if the product is over 90 days old. I think I'll try an Arris.

Clone site?? Bought WiFi extender for home. Went to company help site as instructed by manual if not connecting. Initially it seemed the chat was normal. However then informed technician would phone to sort problem. Assuming this was ligitimate. I was informed that my computer had been hacked and asked to pay to fix! Contacted Netgear and after explaining situation I was just blocked! I do not know if it was clone site or genuine. Netgear were no help whatsoever. Be warned!