KB HomeReviews of kbhome.com

I'm in a wheelchair in Tierra Buena KB Homes and, they refused to follow ADA guidelines when building my home. Simple ramps for 4 inch steps were refused. As well as wider doors. I was very upset to see them build A house I could not get in. I was told by a supervisor, of Tierra Buena KB Homes, they never build ramps.

If KB would allow you to submit honest anonymous reviews, their ratings wouldn't look so good. First, after you buy your home, good luck. Their people take forever to respond to your concerns. Our A/C went out in the middle of an excessive heat streak and they didn't respond for three days. (Also, have had A/C issues several times and now, less than 4 years later, needs a new compressor.) The paint job is terrible even after being told numerous times it needed to be fixed. You get a person after for touchup work, but we went way over the time limit because there were so many issues.) Door handles fall off (and we are very gentle with our home), plugs don't work, etc. I had to point out that in the master bath they were missing the drawers that went in the middle of the vanity. Our design person was not very knowledgeable and caused a major issue with our sliding glass door. Also, they never ordered a front door for us, which we also caught. Either upgraded toilets or sewer lines are ineffective causing constant clogging when there's minimal waste being flushed. Bottom line, they don't care if you've spent your hard-earned savings, you're just another number to them.

Kb homes is a huge joke not only do they nickle and dime you at design studios. They have you put ernest money down that when you sign their contract states if you have to cancel. It may or may not be refunded but they won't even give it back if you cancel a day after sending them money. I get keeping some of it. But they need to put in contract none non refundable period. We had every thing planned to move and my job cut people got denied for my loan lost all my money. Kb doesn't care and enjoies doing this to people. So be warned that buying with kb homes you better be 100% sure that while their building your home you won't have any issues or you'll lose everything you put into it.

We closed on our KB Home in the Austin, TX area in 2020. I am genuinely glad we bought a new build home from KB Home. No, I do not work for them. This is not a scam; I am a real homeowner with no relationship to KB Home. This is my real experience. This is not a "sweetheart review." Let me say that not everything is "right." But most of the things that were not right, KB fixed. Still there are a few issues but they're not terrible. Most MLS homes have issues too; so let's not be so surprised if a new build home is not "perfect" either. However, I need to clarify: we did *not* just sign a contract for a specific floorplan and then "go away" until the day of closing. Far from it. From the day they broke ground until the day we closed, I came by at least twice per week and roamed through the house and outside, taking *video* of everything. To this day I have video of everything that's behind the walls of every room, along with the insides of the ceilings of both floors. I also took still pictures. I found various things that I was not happy about. I won't list them because there are *too many* but I did have pictures of most issues. I would email KB Home at least once per week, typically to complain about this or that, and I'd include still photographs so as to illustrate my point. They did not rectify every issue, but they did rectify most of them. I also had the house inspected (at my expense) *before they put up the drywall* and got a report from the inspector which I also sent to KB Home, which triggered some "fixes." I hired an inspector (who said he'd inspected over 20 KB Home's in our community) to inspect our home before closing as well. He said to me, "I can see that you've been all over KB to make sure they did this house right. This is one of the strongest builds I've seen in this community." I had not even told him that I had been hounding KB Home for months. In my opinion, KB has the best floor plans of any builder. Also, their Design Center is fantastic in that they offer *so many choices*. Also, we got to choose floor plan options, like enclosing the "game room" which is now my office, and more. These options are a *huge upside* for KB. I personally visited and checked out 20 different builders in the Austin area and walked through many of their model homes and read their literature - and in the end we chose KB for our new home. Now I want to emphasize: although I'm pleased with our home, and although I really feel we made the right choice in going with KB ... there was genuine work involved for me. And there was also plenty of stress and frustration, although I got through it. Also, when communicating with KB, I didn't just "send an email" or "leave a voice mail message" and then wait for a reply. No. I continually was "on their back," following-up on things and staying on top of every new thing. Sometimes I had to get creative so as to grab their attention - I'll leave it at that. Warning: anyone living far away who thinks they'll "remotely" build a new KB Home in Texas and then just show up for the closing ... I wouldn't recommend it. No possible way will your realtor's cell phone pictures of the building process tell the real story. For us, we were living within an hour's drive so we could do this. Taking personal responsibility for watching over the building of our home was critically important to make things work correctly. It's like being a parent; you don't let your child do whatever he/she wants to do; you need to have some degree of "supervision" over them as they grow up. Same thing with a new-build home; it positively requires your personal "monitoring." One last thing I'll say, and this is kind of tough. When I would ask the "Design Center" personnel if they could do something special - like a wanted a driveway which was wider - they told me that the "City" would not allow such. Well, I myself contacted the "City" and asked around - for days - until I could find a person who could discuss this "rule" which KB claimed. This probably happened on 5 separate occasions. Every time, the "City" person told me something different than KB told me. Whoa. On each occasion I went back to KB and quoted what was told me. Each time, KB finally agreed to do what I had originally asked. But never was I given an "apology" for their "wrong information." Hmmm ... think about that. This is another example of what I'm saying: you must be pro-active and watching out for *yourself* when building a new home. Don't take every answer from the builder as "Gospel truth." Check it out yourself. As my business friend says, "Trust but verify." I have much more to say, but it would take hours to write it out. In summary: don't just blindly trust the builder. You must verify a lot of things and hold them accountable *during* the building process -- not just "afterwards" when it's much harder to fix problems.

If you consider buying from KB Homes, be sure to have a real estate attorney look over everything. Do not trust their sales people! This company has put us through the wringer, charged us with fees for not going with their lender even though we never signed a loan agreement with them. When I first signed up, I told them that I was using my own lender (I work for a credit union) and they said it couldn't hurt to entertain theirs (KB HS Home Loans). They have you sign a contract to pay for any rate locks but the amount was left blank. They gave us a loan agreement and the origination fees blew away the huge builder credit they dangle in front of you. We rejected it and never signed. Then, the night before closing (which was cancelled that same night by them over lack of attic ventilation) our credit union is told to wire an extra $4,445 for a rate lock, citing the document we signed with a blank amount. They couldn't provide a signed loan agreement because they didn't have one. No bank will wire based on a no-amount agreement and a side note with a dollar figure, by the way. It took some serious protesting to have that removed and they did it "as a favor" to us. We are on our 5th closing now with no date set. I had purchased appliances and furniture after our final loan approval a few days before closing and now they tell me that if I have to trigger another final approval over this, since my purchases caused the issue, they would not return my earnest money if it falls through. Oh, and the reason I'm under such scrutiny over the loan is because I lost my home buyer for my current address since we couldn't move out in time for them (because of KB's date moves). They will make everything your fault and then stick it to you for it. Update: I wasn't let out of the contract and ended up buying the home. Things as a home-owner now are easily as bad as a contracted buyer. The warranty services are dismal and unresponsive. I'm already having to shell out money for a freshly installed irrigation system that is having issues and I've been blown off multiple times by the warranty contact. There effectively is no warranty.

No responsible, no respect and they behave very rudely. They don't care. They did not build a house based on our Designs selected.(Tiles, Cabinets etc.). They tell we have warranty till 1 year and after logging a request, they come 3 times or 4 times with different people to inspect and they will tell that they will comes and fix but to fix it, it will take for them minimum of 6 to 8 months for a small issue(For fixing the Cabinets Pull )

I was under contract with KB Homes in Lake Lucerne last April 2022. After many incidents the house I was under contract the house was sold to another family and I never received a cancelation notice or signed the cancelation release. Jeff was the salesman that attended my case. I talked to Mike Leon regarding my case, and he said he will figure out what happened and will gather all the documentation needed. Last time I talked to him was February 7 and after that day I called several times with no response. I have a email from Jeff that says if I did not receive my deposit I should get at least a credit for a future purchase, but no one send any physical proof. At this point I feel frustrated, discriminated and left behind, I have no house, no $5,000 deposit and no response from anyone from KB. I have all my emails and proof, and no one has taken the time to contact me for anything. But when I started the process, I was receiving call and emails. I need to know what happened because everyone is ghosting me, and I feel robbed.

Easily the worst company I've ever dealt with in my life. The internet says they're one of the best builders ever, with the highest customer service. But surprise, that's only because you can't actually negatively review them anywhere. You can only on places like this, which are flooded with 1-star reviews. First our house took 16 months to build, and when it was finished it wasn't actually -finished-. The trees and sod were dead, we had missing plumbing and fixtures, the countertop and cabinets were damaged. But since it was already 16 months we were screwed. We had to accept it or walk away, and they probably knew that. Post move-in it's been nearly impossible to get them to fix anything. Our warranty officer doesn't respond. We have to call the regional manager to get anything, and now they're ghosting us. None of them seem to care. We can't even get a can of paint. It'd be better if they just 100% ignored us. But they constantly lead us on with false promises and then do nothing. We recently had damage to our fence but KB will do nothing about it. They write off as damage from a storm but it was on our warranty TODO list as far back as 10 months ago!