KB HomeReviews of kbhome.com

When we purchased our home, it was a walkway that had steps leading to the front entrance. We were told that they only needed to add the back fencing and driveway, there was no mention of redoing the walkway, in no way was this disclosed to us. They switched our flat walkway to a steep incline and removed the stairs. This caused me to fall twice during my pregnancy. Now that the ground has settled, the entire slab is separating from our homes foundation and driveway and when we asked for help with the matter we were turned away. We purchased a model home that sat for 3/4 years just to be sure we had a home that had time to settle. In less than a year and a half that we’ve been here it’s already separating that much. They do not care about the safety of their customers they just want to build a cheap home as quickly as possible and then wash their hands of you afterwards. I regret purchasing our home because I have to worry about our one year old only just learning to walk falling off the steep slope or tripping over the ever growing gaps from the walkway. The entire walkway would need to be torn up and leveled properly so that this doesn’t continue to happen. We had the home inspected but again, this work was done after the inspection as they forced us to do it beforehand and was changed without disclosing to us that it was being changed.

⭐️ 1 Star – Unacceptable Conduct and Severe Lack of Professionalism I am deeply disturbed by the way I was treated during a phone call with the KB Home sales office in Indian Land, South Carolina. From the outset, the sales representative was aggressively focused on a hard sale and spoke in a dismissive, condescending tone. I was made to feel belittled, unimportant, and spoken down to an experience I have never had when discussing a purchase of this financial magnitude. No meaningful information, guidance, or options were offered until I was pressed to disclose exactly how much I planned to spend. Only after stating a price point did the conversation shift. This behavior is not only inappropriate, it reflects a transactional and exclusionary approach that prioritizes budgets over basic respect. This is one of the largest investments a person can make. The lack of professionalism, emotional intelligence, and fundamental customer courtesy displayed during this interaction was shocking. As a senior leader within a global luxury organization, I am well-versed in client experience standards, fiduciary responsibility, and professional conduct. This interaction fell dramatically below acceptable norms and raised serious concerns about how buyers are treated throughout the process. I will be escalating this experience beyond this review, as this level of conduct warrants corporate attention. Based on this interaction alone, I would not recommend this sales office to anyone considering building with KB Home.

Don’t do it! KB Homes is not about building relationships with the buyers or the communities. They are all about the transactions. Everything is rushed. Craftsmanship is poor. Materials are cheap. They set unrealistic deadlines which they didn’t meet. On the day of closing the seller rep didn’t even know who I was when my realtor and I went to her office. She emailed me weekly updates. How pathetic is that? If anyone is interested in KB Homes new construction in Summerlin, Las Vegas, feel free to leave a message here and I’m happy to send you copies of the home inspection reports (pre-drywall and final) by an independent home inspector. Also, their in-house mortgage loan program is abysmal. It’s a hard pass. The incentives is nothing special compared to other builders.

KB was initially exceptional. The sales process and construction team were fantastic up until I submitted my official survey. The build quality is extremely rushed. For example, a backflow preventer needed to be replaced after only 2 years and that is typically supposed to last 5 -10 years. Used cheap material and probably poorly installed. KB did not cover the costs. My latest grievance, and what ultimately led me to leave this review, is my bathroom pedestal sink. The sink is about 3 years old at this point. I noticed a leak so I put in a service request. The gentleman sent me a text to let me know he'd be running about 30 mins late to our 10am appointment, which was fine. He got to my home almost 2 hours later. I pretty much explained my own assessment was of what I thought the leak was. Without him checking a thing he said unfortunately it isn't covered under warranty..The piece that suspected needed to be replaced is supposed to last 10-20 years. Again, cheap parts and poor installation. His supervisor was apparently already on the way and arrived shortly after he told me it wasn't covered. He then begins to recap everything with his supervisor, which is normal because he's filling him in, but then it gets awkward. He tells his supervisor that he told me it wasn't covered under warranty, and then the supervisors asks him what my response was. I'm standing right there in arms reach in a small bathroom.. The supervisor gives the gentleman a slight praise as if he's proud of him for telling me it isn't covered. In summary, poor quality, rushed construction, and unfortunately bad customer service when it comes honoring warranty.

KB Home has been the worst experience I’ve ever had with a landlord, especially their loan team. They are completely unprofessional and incompetent—they don’t even know how to correctly calculate loan figures! I want to highlight my experience with one of their loan officers, Mary Ann. She has been unhelpful and unclear throughout the entire process. Whenever I asked her questions, she never had answers or gave any solid information. My closing date was scheduled for July 1st, and she only sent the final loan documents the day before. That’s not even the worst part—while I was in the lawyer’s office signing the closing documents, she called and asked them to hold the process due to incorrect calculations. Can you imagine that? These people had one job, and they couldn’t get it right. Because of their mistakes, they requested to delay my closing until the end of July, even though I had already scheduled movers and had my furniture packed. To top it off, they asked me to pay an extra $2,500 due to Mary Ann’s errors. She and her manager are the worst team I’ve ever encountered. They are careless, unprofessional, and completely unfit for their roles. In summary: If you’re looking for a home, do yourself a favor and stay away from KB Home. They are disorganized, unreliable, and will cost you time, money, and stress.

Travel to Texas to explore home buying opportunities. Upon identifying a suitable property, I submitted earnest money, operating under the assumption that it would be reimbursed if the transaction failed to close due to unforeseen circumstances, considering our relocation from out of state. The process, which spanned over a year, was marked by numerous challenges. Regrettably, I experienced a loss of income, which temporarily suspended our progress. Despite notifying our agent of this development, the contractual terms remained unchanged, and our earnest money was not returned. This resulted in a loss exceeding $6,000. When signing their contract, KB Homes requires an earnest money deposit, which may or may not be refunded if the buyer cancels. While retaining a portion is understandable, the contract should explicitly state a non-refundable. Our experience involved having everything planned for a move, but due to job loss, we were forced to cancel. KB Homes demonstrated a lack of concern, and it seems they take pleasure in this approach. Therefore, buyers should exercise extreme caution when purchasing from KB Homes, as any issues arising during construction may result in significant financial loss. I am sharing this account to caution prospective homebuyers about the potential pitfalls of purchasing from this entity, as our overall experience was unsatisfactory.

I bought a KB home 2 years ago and when we closed KB neglected to give me keys to all the exterior locks. The deadbolt on the door to the garage is not keyed like all the other locks and we never got a key to the deadbolt. They claim that the home is out of warranty, but this is not a warranty issue since it is not about something breaking or failing. It is common sense for a builder to supply keys to all the locks they installed.

CROOKED! They had an inexperienced loan office handling my mortgage and dropped the ball last minute about 2 months out from my house being finished! I checked my loan info on the app and there was no info so i went to check in with them and they said my loan officer is no longer with us and have no clue what happened. How is that my fault? Long story short they kept my earnest money and I couldnt afford the extra $600 due to not locking in my rate and not adjusting PMI correctly.