KB HomeReviews of kbhome.com

We purchased a KB Home in late 2023, within 2 years the siding had already cracked and came loose. Most likely poor installation or defective materials, siding doesn’t usually fail like that on a nearly new home. When I reached out to KB Home, I was told by customer service that the issue was outside of their warranty window. Upon appeal, I was referred to Greg Franks, Director of Customer Service for the Raleigh/Durham area. Greg asked for photos, which I provided promptly, but then he never followed up. After multiple unanswered emails and calls over the course of a few weeks, I was finally able to catch him on the phone. He simply reiterated that it was out of warranty. A frustrating answer, leaving me confused as to why he would bother asking for pictures and why he would not have just stated that instead of avoiding communications. He threw out a few insincere “solutions”, each shifting the responsibility back onto us or the random contractors they had hired. I felt extremely let down, particularly because KB largely markets itself on superior customer service/satisfaction and warranty protection, none of which I experienced. I shared my disappointment online in the form of reviews, and only then did Greg’s position change. Shortly after the reviews went live, he begrudgingly offered to fix the faulty siding. The first attempt at repair hadn’t lasted more than a few days before coming off again, reinforcing the notion that it was probably not installed the first time. However, they came back a second time, and for the time being it is holding. While I am satisfied with the eventual outcome, I am left severely underwhelmed by the customer service provided.

KB was initially exceptional. The sales process and construction team were fantastic up until I submitted my official survey. The build quality is extremely rushed. For example, a backflow preventer needed to be replaced after only 2 years and that is typically supposed to last 5 -10 years. Used cheap material and probably poorly installed. KB did not cover the costs. My latest grievance, and what ultimately led me to leave this review, is my bathroom pedestal sink. The sink is about 3 years old at this point. I noticed a leak so I put in a service request. The gentleman sent me a text to let me know he'd be running about 30 mins late to our 10am appointment, which was fine. He got to my home almost 2 hours later. I pretty much explained my own assessment was of what I thought the leak was. Without him checking a thing he said unfortunately it isn't covered under warranty..The piece that suspected needed to be replaced is supposed to last 10-20 years. Again, cheap parts and poor installation. His supervisor was apparently already on the way and arrived shortly after he told me it wasn't covered. He then begins to recap everything with his supervisor, which is normal because he's filling him in, but then it gets awkward. He tells his supervisor that he told me it wasn't covered under warranty, and then the supervisors asks him what my response was. I'm standing right there in arms reach in a small bathroom.. The supervisor gives the gentleman a slight praise as if he's proud of him for telling me it isn't covered. In summary, poor quality, rushed construction, and unfortunately bad customer service when it comes honoring warranty.

Here is my feedback on a central Florida KB Home at the one year mark: 1. [MAJOR] The lawn was subpar due to excessive weeds, numerous bare spots, and a mix of different types of so called grass, some of which are designated as invasive. The construction supervisor agreed to correct the lawn after closing. This was never done in a manner that made a brand new home presentable. As a result we were forced to hire a landscaping company to re-sod the entire property culminating an additional expense of just over $15,000. Had KB Home taken pride in the exterior appearance this situation would never had occurred and I would have had that limited retirement money to use elsewhere. 2. The in-ground irrigation system was determined to provide inadequate coverage of the property. This resulted in the irrigation system being modified during the above mentioned re-sod effort. This was an additional $5,000 worth of home owner expense that should never have had to be done on a brand new home. 3. The laundry room is in the middle of the home and the dryer vent design is unacceptable. Due to the location of the laundry room the dryer vent is forced to vent out the roof. The length of the vent run is so long no dryer can effectively push the air up and out completely which causes moisture and dryer lint in a couple of the vet tube bends. This requires the home owner to clean it out monthly. 4. The quality of the interior paint is below contractor grade and does not allow for any cleaning of the walls without the paint and stucco coming off even under a light wipe down. This was yet another thing that we, as a new home owner, had to pay to be fixed. 5. The exterior door was damaged by a construction worker forcing their way in during construction. The KB Home Warranty Department contracted maintenance personnel simply painted over the damage door frame and eventually replaced the door with one that no longer fits properly which has resulted in a gap around all side that allows light and some air to enter. This is yet one more expense the home owner will have to pay to correct. 6. The weather strip on the bottom of the interior door to the garage was damaged during home construction and needed to be replaced. This simple replacement of weather striping by the KB Home Warranty Department contracted maintenance personnel resulted in additional damage to the door itself causing the KB Home Warranty Department to make 3 additional attempts to replace the entire door and framing due to less than qualified maintenance contractors. 7. The soap dishes in one of the showers is not installed properly causing the water to accumulate in the dish rather than drain out the front of the soap dish as it is designed to do. 8. Several of the kitchen cabinet doors are beginning to warp which is an indication of poor quality. When the KB Home Warranty Department contracted maintenance personnel came out to replace the warped kitchen cabinet doors, the new and still in the box replacements were warped as well. This is a quality control issue from the KB Home suppliers. 9. The window screens are an unacceptable design. They do not fit well and all have about 1/4-1/2 inch gap around them and the window frame And insects have been known to work their way in through that gap. The screens are held in place by fragile plastic clips that break easily when trying to remove. We as the home owners of a brand new home were forced to go to 84 Lumber (window & screen supplier) and purchase more clips to have on hand to replace broken ones. 10. On the exterior of the house there a few minor areas of missing stucco which was on the punch list but never corrected prior to closing. 11. The condensate line for the hybrid water heater extended out the garage wall and down in to the ground. Because this drain line extend in to the ground the condensation eventually backed up and in to the garage causing minor flooding. The KB Home Warranty Department had to have a contractor come out and simply clip the line above the ground to all for proper drainage. A simple fix that should never have had needed to be fixed. In summary, this is my experience only and may or may not be representative of the experience of others. KB Home needs to take more pride in the end product, both interior and exterior, and not put the home owner of a new construction home in a position where they are forced to spend excessive money to bring the home to an acceptable standard. We should never have had to repaint the interior within a few month of taking possession. We should never have had to invest significant money to fix lawn issues. The KB Home construction manager should never have made verbal promises that were never intended to be kept. We should not have gone to closing on this home until each and every one of our concerns were resolve to our full satisfaction.

If KB would allow you to submit honest anonymous reviews, their ratings wouldn't look so good. First, after you buy your home, good luck. Their people take forever to respond to your concerns. Our A/C went out in the middle of an excessive heat streak and they didn't respond for three days. (Also, have had A/C issues several times and now, less than 4 years later, needs a new compressor.) The paint job is terrible even after being told numerous times it needed to be fixed. You get a person after for touchup work, but we went way over the time limit because there were so many issues.) Door handles fall off (and we are very gentle with our home), plugs don't work, etc. I had to point out that in the master bath they were missing the drawers that went in the middle of the vanity. Our design person was not very knowledgeable and caused a major issue with our sliding glass door. Also, they never ordered a front door for us, which we also caught. Either upgraded toilets or sewer lines are ineffective causing constant clogging when there's minimal waste being flushed. Bottom line, they don't care if you've spent your hard-earned savings, you're just another number to them.