KB HomeReviews of kbhome.com

The kitchen circuit from the kitchen kept tripping and thats how we found out water was coming through the kitchen electric socket, and when it rains water come through foundation. KB warranty keeps avoiding my calls 3 months now. Looking for legal advice now after reading similar reviews... now I know I'm not alone in this mess. SMH

KB Home threw up our home in about 8 months. The quality of work and materials used were so poor. For starters they painted our home the wrong color - not what we selected in our contract. We had major plumbing issues, electrical, insulation, windows, doors, landscaping, drainage, closets (a portion of the rack tore out of the wall because they installed a broken bracket - it couldn’t hold the weight of a normal amount of clothing hanging), stairs (had to be rebuilt because 1/2” off from level), cabinets, mismatched light fixtures in the bathrooms, dented light fixtures, nails popping out (interior and exterior) and our siding was cracked. This was all within the first 10 months of owning the home. We had to threaten to report KB Home to Colorado attorney general if they didn’t start making the repairs. Unbelievably poor quality and poor service from their warranty department. The warranty department either made excuses why the repairs couldn’t be made or shouldn’t be made. We literally have hundreds of emails going back and forth with the warranty department to get the repairs made. We’ve had 2 other homes built in the past (DR Horton and Richmond American). In both of those instances warranty work was nominal and was done within the first 30 days. The warranty issues with KB Home has lasted 10 months. I would never buy another KB Home or recommend them to anyone. In fact I’ve told our realtor not to recommend KB Home and I’ve told family and friends who are looking to buy a home to never use KB Home. This has been the worst and most stressful home buying experience in my life!

Complaint for KB Homes and AAM the company they use to do nothing for the HOA. Location: Brand new KB homes community in Gilbert AZ (Cordillera) Homes priced from 500k-700k We have a house on our street that is an absolute joke. The amount of violations this house has according to the HOA handbook is astronautical. This home is less than a year old and has the following issues. They park a commercial vehicle on the driveway. This is against the rules and looks super tacky. They bought what looks to be a spec home with real grass in the front lawn. I honestly don’t think they have ever watered it because it’s so dead. This dead grass is one spark away from a fire. Weeds scattered throughout the front yard as well. They park a bunch of cars all over the street in the front of their house. They all parked different directions on the same side of the street. Lastly they leave their trash cans on the side of the house. The cans are always overflowing and have trash on the ground near them. So these are the issues this home has been having for over 6-8 months. Now I am done with the back story, we can move onto my complaint about AAM. These issues I stated above with this house started around 6-8 months ago. If this was addressed and fixed this review wouldn’t have been made. 6-8 months and nothing happens… how is this allowed when I am paying AAM $125 a month… $125 is a ton when KB Homes has zero amenities and the company that runs the HOA doesn’t do their job. So now me…just a homeowner is going to have to get it fixed since AAM is unable to its job. So over the last few months I have been contacting them to try to get the ball rolling and also have contacted KB homes. Someone should try to call AAM right now and try to get ahold of Harmony who is in charge of the HOA. You will first have to call and wait 10-15 for someone to answer then send you to another person with another 10-15 wait just to get her contact info since she was out. I have had communication with all parties minus the homeowners I am complaining about. Our household is not the only household that feels the same we do about this eyesore of a house in our neighborhood. Everyone is blown away it’s been allowed and the fact we are all paying $125 for NOTHING. Step it up AAM and KB. KB you are letting a company not represent your community the way it should. Nothing like driving into 1 of the 2 only entrances and seeing this house. First impression mean a lot…… both of you need to step up and do better. KB needs to hold AAM accountable. We are in the process of hiring a legal team to see what our options and rights are as homeowners.

I had a water leak that got into an electrical socket so I co tasted the warranty department and they said they’d send someone out. To my surprise,sarcasm, I never heard back from KB again. Countless people have reached out in my little neighborhood for the same exact issues. Some of these people have had water intrusion since moving into their brand new homes and here they are 4 years later still fighting to have these issues resolved. If I were to do new construction this is probably the last company I’d want building my house.

Here is my feedback on a central Florida KB Home at the one year mark: 1. [MAJOR] The lawn was subpar due to excessive weeds, numerous bare spots, and a mix of different types of so called grass, some of which are designated as invasive. The construction supervisor agreed to correct the lawn after closing. This was never done in a manner that made a brand new home presentable. As a result we were forced to hire a landscaping company to re-sod the entire property culminating an additional expense of just over $15,000. Had KB Home taken pride in the exterior appearance this situation would never had occurred and I would have had that limited retirement money to use elsewhere. 2. The in-ground irrigation system was determined to provide inadequate coverage of the property. This resulted in the irrigation system being modified during the above mentioned re-sod effort. This was an additional $5,000 worth of home owner expense that should never have had to be done on a brand new home. 3. The laundry room is in the middle of the home and the dryer vent design is unacceptable. Due to the location of the laundry room the dryer vent is forced to vent out the roof. The length of the vent run is so long no dryer can effectively push the air up and out completely which causes moisture and dryer lint in a couple of the vet tube bends. This requires the home owner to clean it out monthly. 4. The quality of the interior paint is below contractor grade and does not allow for any cleaning of the walls without the paint and stucco coming off even under a light wipe down. This was yet another thing that we, as a new home owner, had to pay to be fixed. 5. The exterior door was damaged by a construction worker forcing their way in during construction. The KB Home Warranty Department contracted maintenance personnel simply painted over the damage door frame and eventually replaced the door with one that no longer fits properly which has resulted in a gap around all side that allows light and some air to enter. This is yet one more expense the home owner will have to pay to correct. 6. The weather strip on the bottom of the interior door to the garage was damaged during home construction and needed to be replaced. This simple replacement of weather striping by the KB Home Warranty Department contracted maintenance personnel resulted in additional damage to the door itself causing the KB Home Warranty Department to make 3 additional attempts to replace the entire door and framing due to less than qualified maintenance contractors. 7. The soap dishes in one of the showers is not installed properly causing the water to accumulate in the dish rather than drain out the front of the soap dish as it is designed to do. 8. Several of the kitchen cabinet doors are beginning to warp which is an indication of poor quality. When the KB Home Warranty Department contracted maintenance personnel came out to replace the warped kitchen cabinet doors, the new and still in the box replacements were warped as well. This is a quality control issue from the KB Home suppliers. 9. The window screens are an unacceptable design. They do not fit well and all have about 1/4-1/2 inch gap around them and the window frame And insects have been known to work their way in through that gap. The screens are held in place by fragile plastic clips that break easily when trying to remove. We as the home owners of a brand new home were forced to go to 84 Lumber (window & screen supplier) and purchase more clips to have on hand to replace broken ones. 10. On the exterior of the house there a few minor areas of missing stucco which was on the punch list but never corrected prior to closing. 11. The condensate line for the hybrid water heater extended out the garage wall and down in to the ground. Because this drain line extend in to the ground the condensation eventually backed up and in to the garage causing minor flooding. The KB Home Warranty Department had to have a contractor come out and simply clip the line above the ground to all for proper drainage. A simple fix that should never have had needed to be fixed. In summary, this is my experience only and may or may not be representative of the experience of others. KB Home needs to take more pride in the end product, both interior and exterior, and not put the home owner of a new construction home in a position where they are forced to spend excessive money to bring the home to an acceptable standard. We should never have had to repaint the interior within a few month of taking possession. We should never have had to invest significant money to fix lawn issues. The KB Home construction manager should never have made verbal promises that were never intended to be kept. We should not have gone to closing on this home until each and every one of our concerns were resolve to our full satisfaction.

I’ve only had problems with customer service I’m always getting the runaround now corporate involved but thing are moving but Tyler for kb homes pick and choose who he wants to help they have not ever made an appointment or what the call a checkpoint inspection they say stress free no worries they have you covered but all I get is told now we will not help you good luck I call the 188 customer service number and they tell me someone will call but they don’t even know the committee I live in because there in Phoenix but that doesn’t make sense because you can google it and it’s there I always get the runaround I’ve even had to say don’t worry about certain thing because it’s too big of a headache like a microwave or even the tile or grout I fell like I have to pick what I want and then be adamant about what I need done but yet they say they got you I don’t know about that I don’t know how they will tell you it’s not covered but then do every neighbors house with the same problem it’s not fair especially when we have the same contract now the tiles on my roof or sliding, we’ll see if we get done. My fingers are crossed, hoping for the best I love my house but just some of the customer service people my God I don’t even know how they have a job and customer service. And I feel like because my two years is coming up they’re just pushing my concerns to the side even though I have it all documented every time I’ve complained about anything and nothing’s been done pictures and everything so we’ll see

Thing that were supposed to be fixed and never was. Yard not leveled right. Yard floods and being a disabled vet it will be difficult to mow the lawn because of the leveling Fence was put up without concreting posts, as a result the whole communities fences are falling down after storm.

truly regret buying from KB. Nothing but issues with every system, reps DO NOT return calls. Amenity center is less than half of what was promised. Construction has caused property damage to my vehicle and home. Craftsmanship on home is poor at best, loose nails and cracked, broken boards. Terrible company to work with after you sign your papers.