Kelley Blue BookReviews of kbb.com

I needed an estimate of the value of our car for the purpose of obtaining an insurance policy so I went to the Blue Book site. I entered the description of the car and it came out with a value that I know is a few thousand dollars below market price. Next think I know I was badgered for weeks by various dealers trying to contact me to buy my car.

Well first off I find it quite disheartening that if I click one star I cannot write a review, but if I click 4 stars it will load...had to do that just to click it back to the one star you guys deserve. I asked for a quote on my car. What I got was a lot of spam, and nonsense. When I was growing up, you could always trust "The Blue Book." Apparently we can't do that anymore. Thank you for correcting me in thinking you were a reputable company.

Love kbb for value comparisons but will NEVER do an instant cash offer sign up again. I couldn’t care less about the lowball offers, what really sucks is getting bombarded with AT LEAST 10 spam and robocalls a day that started within minutes of submitting my info. I hope I don’t have to get a new number because of this scam. I block them all but it’s clear my number got sold and I’ve submitted it nowhere else.

Honestly you rate my F150 king ranch 5.0 at 51k and show me a Lariat with a 3.5 with same mileage at 58k , you are seriously a bunch of crooks.

DO NOT do an instant cash offer on KBB, they give you the lowest ball crap offer and send that dollar number to every dealership in the area and you will be bombarded with calls, texts, and emails. I have blocked numbers and still gotten calls. There’s no way I can sell my car for that price and be able to purchase a functioning car afterwards. There seems to be a big disconnect between the cash offer and reality.

I will never purchase another Genesis after the horrendous experience I had with Genesis of Cary. From start to finish, their handling of my vehicle was unprofessional and unacceptable. They placed the back seat of my car on top of the vehicle and proceeded to run it through a car wash, which resulted in deep scratches all along the side of my car. I trusted them to take care of my vehicle, but they not only damaged it, they also refused to take any responsibility for what they did. When I brought the issue to their attention, I was met with denial and excuses, and they made it clear they had no intention of fixing the damage they caused. Hoping for some accountability, I contacted Genesis corporate, believing they would intervene and address the situation. Unfortunately, that was no better. Corporate was unhelpful and just as unwilling to take responsibility for the dealership’s actions. The lack of care, customer service, and professionalism I’ve encountered throughout this entire ordeal has left a lasting sour taste in my mouth. For a brand that markets itself as luxury and prides itself on quality, both in its vehicles and customer service, my experience has been the complete opposite. I’ve been left with a damaged car, a great deal of frustration, and no accountability from the dealership or the company. This entire experience has made it clear that I will never buy another Genesis, and I would strongly advise others to think twice before doing business with this dealership or the brand.

I have a regretting experience with KBB. KBB should have done a better job for the customers. Alternatively, KBB could admit prioritizing dealers, which is fine but its reputation should drop accordingly. If I google "KBB review" now, I can still see many positive words like "KBB is a trusted resource that provides consumers, manufacturers, and automotive dealers with reliable and transparent insights". Not till very recently does I learn KBB valuation has multipe types, such as instant cash offer, trade-in value, and private buyer, and they are in increasing order. And popular Google queries, such as "sell my car", always go to the lowest valuation ("instant cash offer"). Albeit all requires same/similar input, unfornuately, KBB does NOT display the valuation of different types in a single query. This is indeed a very useful "transparent insight" KBB should have provided to customers so customers are more educated on the price spectrum when dealing with potential buyers, dealer or private. This can be more useful to less educated sellers (like first-time ones), who do not even know the existence of these types, and what it takes to sell higher. By withholding these already available information, KBB is creating less educated customers and happier dealer: it helps dealer to buy cars at lower prices from less educated sellers. This practice doesn't match its reputation IMO.

Crap... Long process to get bombarded with offers or pressure to buy another car..don't have time for this! I just value of my car for right now in making A decision!!!!