Kelley Blue BookReviews of kbb.com

PREPARE FOR SPAM. Was looking to sell my car and had previously used KBB for the last one I traded in. I deeply regret using it this time around. First of all, you will be inundated with spam. I even marked that I DID NOT WANT TO BE CONTACTED yet THREE WEEKS LATER I am receiving calls, texts and emails DAILY. Also, EVERY TIME I select 'Unsubscribe' from their emails, I am told there is a technical error and my request can't be completed. Additionally, KBB's valuation of my car was significantly off. Carmax valued it much better (literally more than $3k better) and the dealership I worked with agreed with Carmax. So it's a total waste of your time and will just lead to a ton of unwanted calls and texts.

Terrible. They continue to email me asking about a vehicle I haven’t owned in 7 SEVEN years. Telling them to stop doesn’t work.

Giving a 0/5 start review because I cannot access the website without disabling my ad blocker. Why are you requiring this?? how greedy does a company need to be? owned by Cox Automotive with a 350m company net btw.

As soon as I put in my information to be able to get an offer I indicated I was not interested in selling. They immediately sent my info to car dealers. Literally started getting spam calls within minutes. DO NOT USE THEM AT ALL. Carvana gave me a better estimate and did not sell my info before the keyboard even cooled off.

When selling a car through Kelley Blue Book's Instant Cash Offer (ICO), I was told by the dealership and multiple KBB customer service representatives that the offer I received a week prior from the dealership, based on the KBB valuation and their own inspection, had actually expired the day before I brought the car in to sell. The dealership and the KBB representatives said that since the offer expired, the dealership had to do another inspection, resulting in a significantly lower offer. When reaching out to customer support after selling the car to get clarity and attempt to recover the difference between the original offer and the accepted offer of the sale, KBB consistently denied that the offer expiration was the issue and emphasized that any offers are made at the dealership's discretion (and that re-evaluating the car is included in that). This denial contradicts the verbal confirmation I received from KBB customer support on the day of the sale that the reason for the dealership needing to re-evaluate the car was due to the offer expiring. Since then, their email responses have continued to be not only slow, but also to stick solely to their argument that any decisions are made by the dealership alone and they solely serve to connect sellers and dealerships. If you’re selling your car through KBB’s ICO program, keep in mind the dealership will still probably lowball you, based on KBB’s valuation online, and getting any genuine help from KBB's customer support is nearly impossible.

It is a scam. Low ball my Ram 2500 truck. KBB works for the crooked ass dealerships. I will keep my truck and sell it on my own you scumbags.

This was a complete waste of time. We drove 2 hours round trip to the dealership and received an offer 2K below the KBB offer. The dealer indicated that there was no discrepancy between our description on KBB and their assessment. They offered an incomprehensible explanation. Go somewhere else so as not to be disappointed. A smarmy industry from one end to the other.

Negative five stars / bait-and-switch I needed to sell my car and got an 「 instant offer 」 from KBB on it ( $17k which I think was a low-ball but it was at least something and I urgently needed money ) Went into Honda of North Hollywood and they 「 made some adjustments 」 and ultimately gave me $14k I took it because I needed to but definitely walked away feeling robbed.