Kelley Blue BookReviews of kbb.com

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Update: I went to the local AutoNation Volkswagon Dealership and although it took a few more hours than i expected, they honored the deal read below for the previous days disappointments though: this is a total waste of time. I received an instant cash offer on your site for $43,300 for my car I was immediately contacted by phone from AutoNation Hyundai Mall of Georgia 3445 Buford Dr Buford, GA 30519 I spoke to “Justin” there on Thursday night and asked him if I could come Friday night at 6:30 and if he would be there for me to work with. He confirmed the time, and said he would be available. I asked him if they would indeed honor the price I saw online and he said “I will tell you the same thing I tell all of my customers – If the vehicle matches exactly what you put in online and there are no surprises, we will honor that price” I explained to him that my car was like new with less than 7,000 miles and does not have a single ding, scratch or smudge on it inside or out. It really is like new. He assured me that the would honor that price. When I got to the dealership on Friday at 6:29 (after 30 minutes in traffic), I find that Justin is not there and nobody can find him or knows where he went. I am not happy about this, but another rep was there to help me so I though all would be good. After presenting my offer to the sales rep, I am told after a few minutes that the KBB “system” has been down all day and they don’t know when it will be back up so I should come back tomorrow. I am not happy about this, so I ask if it is down for EVERY dealer of just their dealership (I figure I can go elsewhere). The sales rep assures me that the system is down for everyone, and not just them. I ask if we can get everything approved and ready to go so I can just come back tomorrow and pickup my check so I don’t have to waste another day sitting in the dealership. I can see the sales rep’s face getting a little nervous so I can already see where this is headed. He said he needed to check with his sales manager to see what he can do. He comes back after a few minutes and tells me that they cannot buy the car at that price. I ask him why and he tells me that the price is too high and that is the price that they would sell it for. I remind him that Justin had told me that they would honor that price and he tells me “I am not sure why Justin would have told you that” This conversation continues for several minutes and I finally ask to speak to the manager who would not honor the price, and am told he would be there “shortly” The manager never came so the sales rep gets another “manager” whose name tag does not state manager on it, and he doesn’t look like he is a manager. He politely tells me the same thing, but then very insultingly tries to explain to me in basic terms with a calculator how they would not make enough money on the vehicle if they purchased it at the price that I was offered by KBB. I explain very nicely to him that I understand math, but why would they participate in this program if they would not honor the prices that are shown on the website? I asked him if he could find a single thing wrong with my vehicle that would diminish the value in any way. He tells me that they DIDN’T EVEN INSPECT my car, but it looks like it is in great shape. At this point I decide that I am not going to waste any more time at this dealership as they clearly will never honor the price that KBB has guaranteed me. So I leave angry and frustrated and 45 minutes of my life gone. On my way home, I realize that Mall of Georgia MINI 3751 Buford Dr Buford, GA 30519 Is on my way home and they also participate in this program. I figure I should stop there to see what they have to say about my offer. I get there and get seated with a sales rep who I ask very specifically the same question I asked Justin: will they honor the KBB price? He said after a little bit of clarification, that “if the condition matches what I put online” that yes, they would match that offer. So I sit patiently for about 20 minutes while the sales rep types on his computer, frequently shaking his head. Eventually he says he needs to speak with his sales manager quickly. I wait. He returns, only to tell me that they are on a “buying freeze” and would not be able to purchase my car for at least another few weeks. Suspicious indeed. How could sales reps not know about this buying freeze? So once again I find myself leaving empty handed, and feel completely deceived. I will be honest, I really didn’t expect that this process would go any differently considering that the car industry is such a deceptive and awful industry but I really had thought that Kelly Blue Book was a step above this cesspool of an industry and that maybe I would have a chance at completing this transaction with honesty and integrity. Apparently I was wrong.

usually come here just to price cars. Wouldnt' recommend buying from there though