Kelley Blue BookReviews of kbb.com

I didn’t order anything from them and they sent me a package via UPS with nothing in it, clearly to just boost their shipping numbers.

Their fine print says: "the Offer amount may be decreased. Kelley Blue Book and its affiliates are not responsible for Offer adjustments or if a Participating Dealer won't accept your vehicle. Dealers pay a fee to participate in the Kelley Blue Book Instant Cash Offer program." Fact: when I arrived at the dealer, without even seeing the car, the first thing he said was that his actual price would be substantially lower! And he was right! It was about 25% lower than the KBB promise! Honestly never gonna interact

Seems to focus on higher price points to support dealerships as a strategy to drive up prices of used cars. Dealerships buy from Manheim Dealer Only Vehicle Auction Houses that in turn wants to sell their inventory for higher prices to collect more fees from buyers. Owned by Cox Automotive. They charge their accounts absorbent fees with employees that have very little experience in maintaining their cars. They also own Autotrader that has gone to crap. Facility is highly mismanaged where most accounts are unaware of how they're vehicles are not well looked after and the company panics and tries to put things in order when they know an inspection or audit is about to take place. SCAM COMPANY THAT MAKES PROFITS IN THE BILLIONS - KBB AND AUTOTRADER USE TO BE VERY REPUTABLE COMPANIES UNTIL COX AUTOMOTIVE TOOK THEM OVER - DONT WASTE YOUR TIME OR GIVE YOUR PERSONAL INFO FOR THEM TO SELL AS WELL

50 different pages to try to navigate, constant trying to get your information to sell to third parties. This used to be the gold standard for buying and selling a vehicle and now it’s become another sellout joke. 30 minutes to try to get an idea on whether or not I should keep full insurance coverage or not. CEO should suck a shit covered can’t say D1ck And the fact that I have to sign in with Google, Facebook or Apple to send anything. Duck you d1ckhead. Can’t even use correct spelling because of your snowflake attitude.

Worst website of all time

Absolutely bottom of the barrel offer. DO NOT USE THIS SERVICE! The price is about 20% under what their own kbb values show. Waste of time and effort.

Don't waste your time. They just want your info so they can sell it and your email will get slammed. KBB used to be a honored name. Now it is not worth the time of day.

Not very good I’ve been trying to get an estimate on the price on my truck for over a week and they will not even send me a estimate on this value so I think Kelly BB sucks