Kelley Blue Book is the trusted resource for prices, values and reviews on new cars and used cars. Before buying or selling your next car, visit KBB.com.
Kelley Blue Book (kbb.com) has 263 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Randy B.
Filled out all the info, mileage, damage, color etc.... Then it says take my car to the below listed dealer to get my offer. What? They do not offer up any number at all, not even a range of values. 100% useless. All they did was collect my info.
Tiffany M.
Idk when the last time kbb has went truck shopping, but loan companies don't want to give loans based off kbb!! Need to do some homework on truck shopping from dealers and individuals, kbb price value is way way way off compared to the sellers market at this time.
Hunter G.
They give out your personal information with complete disregard for any human decency. If anyone running the company reads this I want to deliver a personal “F you” to your trash ass.
Anthony Drew V.
I think you should allow ad blockers and deal with people getting around ads or else I will call KBB support!
JM
I completed all the information for the Instant Cash Offer. This included mileage, condition of the car, appearance, mechanical issues and so on. This was for an 18 year old luxury car with over 200000 miles and not working AC. Everything else is working just fine. KBB site indicated that the offer cannot be presented to me without additional assessment of the car. OK, fair enough for an old car. Quite quickly I was contacted by dealers who expressed interest in my car. I made an appointment with one of them, drove 20 miles one way to the dealership and somebody from the dealership assessed the car by looking at it and driving it around the lot. Then I was told that they would not be able to offer anything. I contacted the other dealer who expressed interest and this time, after few hours, I received a message that my car "came back as ineligible for an offer". OK, it is an old car, but my question is if anyone actually read the information provided by me to KBB before contacting me. I am OK learning that my car is not a candidate for re-sale, but I am disappointed that I needed to waste time and money for no reason as, quite obviously, the information that I provided to KBB was sufficient for the dealers and they could have told me right away that they were not interested. The only positive is that I got one more, albeit short road trip in my old car that served me so well for over 18 years. BTW - I had no problems whatsoever to sell my car on the same day when the dealers "rejected" it.
Chris M.
A big joke I don't know if it's rigged to trick people but I have a 2016 f350 Lariat 6.7 powerstroke diesel with low miles go to online sites dealers are selling trucks with my trim and miles for 54,000 dollars what did kbb offer me? 33,000!! LOL!
JP J.
I have been a fan of KBB my entire life and used KBB often for vehicle valuation. KBB has always been an accurate, credible and professional source. But this "Instant Cash Offer" is a complete time wasting Scam to get you to the dealer and does not reflect the ridiculous offer the dealer plans to present.
KC
It's unfortunate that the trusted name and reputation of Kelley Blue Book has been tarnished in my eyes due to a bad experience I had attempting to use the Instant Cash Offer service to try to sell my car. I understood that I would NOT be dealing with Kelley Blue Book to attempt to sell my car for instant cash. It is a service offered to car dealers and car buying companies who pay KBB to attract your business. The initial offer you are shown on the site after filling out the required info is a starting point to draw you to a dealer. I read the fine print and disclaimers associated with using the service, but I never expected KBB's nonchalant attitude after my complaint about a local car dealership I was directed to using the service. The dealership experience I had lived up to the stereotype of dealing with sleazy car salesmen. They were dishonest and I felt scammed. They used the disclaimer of the fine print reserving their right to justify reducing the original offer price more than $1000 from the KBB offer generated. AND, if I accepted the dealers low balled offer, the procedure was that I sign over my vehicle and leave my vehicle with them and have to wait 10 days to two weeks for payment. Their deceptive practice had me going to the dealership twice before all this information was disclosed. Each time I returned, they found "so called" things wrong with my car to justify reducing their offer. Totally uncalled for during a pandemic where you had to wait in the dealership, dealing with multiple people. There are plenty of companies out there that truly offer instant cash for cars. Fortunately, I found a company online that actually paid me instantly for my car. It was a totally contact-less transaction, everyone I dealt with acted professionally, AND I received a check in hand, as my car was towed from my driveway, paying me very close to the original KBB offer. Shame on you KBB for providing a deceitful service leading clients to deal with deceitful car dealerships and car buying companies who pay you.
