Kelley Blue BookReviews of kbb.com

KBB SUCKS - ESTIMATED VALUE IS NEVER CLOSE I WORK AT A DEALERSHIP SO I KNOW FOR FACT AND ALSO YOU CANNOT SCROLL ON THEIR RETARTED WEBSITE

Don't waste your time. I had a very clean car in very good condition using KBB's definition. I did get offers, but they were far below what I could ultimately get as a trade-in. KBB's cash offer service is free, thus the old adage "you get what you pay for" is proven true once again. I realize that KBB works on behalf of the auto industry, with the retail buyer being the afterthought, at least that was how it felt. Anyway, I won't be using KBB cash offer service again.

One of the most scam inc in America. Don't take my words do your own homework especially before buying a used or new vehicle.. Example Kelly Blue Book will informed you that a 2008 MDX will cost at least $7,000 to $9000 when you'll see some newer model like 2009 - 2012 cost about the same? Lmfao.. Try to buy 2001 or 2002 MDX and I bet the price will be at least $3,000 to 4,500?? Take a minute let that sink in guys.......

KBB gave me an instant cash off (obviously contingent upon inspection). I notated EVERY DETAIL down. Drove a 4 hour round trip to be told $1000 less than kelley blue book value because of lies. When I went to my email Once I got home, the inspector BOLD face lied about what he saw, and I guess hoped I wouldn’t see his lies? Lied about stains and scratches and VASTLY over rated the ONE scratch that is actually there. Not even a scratch, it Two places smaller than peas right next to each other from another car backing into me. That is a SCUFF in all honesty. No metal is shown. He put major damage to that area. The other parts of the review were completely made up. There’s a big difference in needs a shampoo and stains. There was ONE spot on my seat that was also smaller than a pea. Not a stain. It came out. And the fabric on the handle was slightly dingy from hands touching it. Not stained. I asked before I came if these ppl were intelligent enough to know the difference or if I needed to wash and shampoo the car. Clearly when I was told they were, they lied. Again. I called before I came and they told me (Jonathan at ford of dalton in Georgia) that they give OVER kelley blue book Offers. Anyways, the reason for the review is the fact that when using this system there is nothing holding anyone accountable for the deal that had been made or lies that had been told. For wasting my time. My husbands ONE off day. $30 in gas. Nothing. This site can say whatever to get you in a dealership because the dealers pay kelley blue book a fee. The dealership told me this. The goal is to get you in there and hopefully you trade and they win or they lie to you and you’re stupid and they win. This site offers zero protection and is NOT in our best interest. This is solely for KBB to make money off the fee, not be held liable, knowing the car places will stick it to you. And solely for the dealerships because they get the traffic from the unenforceable offers from KBB sends them. I won’t use this site EVER again and I encourage you all to assume and plan for shady lying thriving car salesmen. I’ll use NADA or black book from now on.

I wanted to know the approximate price range for my 2006 Rav4, 120,000 miles. So I went to the KBB site, answered all the detailed questions, went outside to write down the VIN and license plate number and guess what -- no answer to what my car is worth. Just a listing of all the dealers who would like to sell me a new Rav4. Three of them have already emailed me that they'd like to do business with me in the selling of my car. I don't want to buy a car; the RAV4 is now excess to my family's needs and I want to sell it. Kelley Blue Book didn't help at all. I went to the effort of filling out their questionnaire and got nothing for it! I feel that I've been had!

They told me what my truck was worth but when I contacted them they wouldn't give me a real offer for it?? How do you put prices on something and not be a check-writer for it?? All talk no action

So i have been in the car business on the sales side for more than 25 years and the only position I have not "filled" is a General Manager. I am just trying to lend some credibility to my review. KBB.com has become a garbage site. They changed it a few years ago that was working so much better, customer focused, and easy to navigate. Since they made the change, you can tell they are in it for the money..ie; ad placement and especially in my case. When you go on to get a "book value" on a specific vehicle it pushes you to go to part of the site where they "buy your car"...this is a ruse. They collect your information (which is required to give) and then magically a number of dealers will get your information, so in turn you will be hounded my numerous dealers trying to sell you a car and use your trade as part of the deal. KBB makes money either on each "lead" the dealer receives or if they (the dealer) actually sell a car to the customer that gave their info to KBB. So they do not buy your car, just sell your information to dealers that take it in trade. Very rarely will they just buy your car outright without trading it. They want your car alright, just to sell you another car in the process. The website use to be so much easier to use. You could go on and put the info on the car in and it would show you trade in, private sale, or retail sale value. Nothing to fill out etc..If you go on their website and try to see if the dealer is selling a car at a reasonable enough, they try to push you to the dealers that have "Signed" up with them ie: paid an amount to be part of their site to have KBB push he customer to the one's that have paid to be a "KBB approved" dealer. There are no requirements to be a member, only that you pay them money. NADA Black Book is what dealers use, is much easier to use, more accurate, and are not as blatant at trying to push you to specific dealer.

I’ve owned my 2017 Honda CR-V for 37 months. The engine starting giving me problems and all the dash warning lights all started coming on at about 28 months into owning it. Honda send a letter extending the drive train warranty, but refuses to recall the vehicle even tho 350 million of these vehicles have been recalled overseas. They’ve been claiming the problems been fixed since 2018, but after returning the vehicle to the shop weekly these past few months with a new code and charge almost each time. I finally had to cut my losses and sell it. Won’t be buying a Honda ever again over the way they treated this cars issues. The car was sold and I explained this to the dealer in all honesty and they still put it on the car lot because it only had 35,710 miles. I feel sorry for the person who buys this vehicle.