Kelley Blue BookReviews of kbb.com

Can I give Zero stars? What a complete waste of time. Was immediately contacted by 2 dealers who expressed interest in my car at a higher than instant offer price. Wasted my saturday visiting both and being scammed and lowballed by over 20%, even after being told "the vehicle was better than my description, but they could not sell it at a profit at auction!" What a time waster. Never again

Similar to what others have written, the dealers see a KBB instant cash offer as a starting point for negotiation. I was offered $9975 for my car after describing it (accurately) in detail and uploading photos. Took it to a participating dealer, they offered $8000. Didn't argue, not interested in playing into a scam; I took my keys, went home, and sold it the same day to Carvana for $12035.

Recently I had the occasion to use KBB service to sell 2 used vehicles. While I found the process easy enough I found the engagement with both Instant Cash dealers disappointing and will post my experience for others. in both cases, I answered honestly about the condition of my vehicles and initially received a higher offer from your dealers then Car Max. After inspection both of your dealers found issues they claim I did not disclose and significantly reduced their offers. I drove the vehicles directly to CarMax and they also inspected the vehicles and gave me exactly what their on line quote was. Bottomline I felt your dealers were unprofessional and trying to rip me off. Very disappointing and more a reflection of them than KBB hence I wanted to share the feedback. A summary is below: KBB on line offer KBB dealer in person offer Car Max on line offer Car Max in person offer 2006 Honda Odyssey $1,776 $1,250 $1,600 $1,600 AutoMax Framingham 2003 GMC Envoy $1,912 $0* $1,600 $1,600 Herb Connelly Chevrolet * dealer offer to take the vehicle off my hands for $500

KBB is the most trusted name in automotive for a reason - the brand is synonymous with trusted, accurate pricing on new, used and certified pre-owned vehicles. Their appraisal values are the gold standard for car buyers and sellers across the United States, their review content rivals that of Car and Driver, and their automobile listings are expanding rapidly. I've relied on KBB's data, expert reviews and consumer reviews to inform my car shopping decisions ever since purchasing my first car, back in 1995 (a Toyota Tercel). I will continue to do so for automotive purchases in the future.

Took SUV to the Ken Ganley Nissan dealership with Instant Cash Offer of $20,520. Car is a leased vehicle with only 3 months left with option to buy. After looking over the 2018 vehicle that has 4,400 miles on it, the salesman decided they probably couldn't buy it because he "thinks" he saw a memo about the car maker not allowing them to buyout the lease. Um, what? He said Nissan doesn't allow it so he was "pretty sure" Hyundai wouldn't. He said to take the CarMax offer of $20,400. I checked with CarMax. There is no restrictions on buying out a Hyundai lease. What a scam! FOLLOW-UP: The second dealership listed as accepting the KBB Instant Cash Offer advised they can't buy the car because Hyundai won't allow them to. This is absolutely NOT true. I called Hyundai Financial. They accept third party payoffs. I guess that's one way of getting out of honoring the offer. Stick with CarMax.

The instant cash offer gave a list of dealerships that would give the quote that I received online. After receiving the “instant cash offer,” dealerships all over town blew up our phone. We scheduled appointments at three dealerships that would provide the instant cash offer. Didn’t happen. One dealership was disrespectful (Oxmoor Toyota Louisville). The other places didn’t even come close to the quote. Here’s the thing… Kelley blue book says I can redeem the instant cash offer at participating dealerships. But it’s not true. Not one offered the quote, and one told me to take it somewhere else. These were the places indicated that I should go to and sell the car. Deceitful. Untrue. Just another lead generating subscription model for dealerships to get traffic onto their lot.

I give this FIVE STARS as a TOTAL BULL SH!T RUN AROUND. The dealerships don’t respond. Went to the only one that responded and totally low balled me on my Porsche. F%$K KELLY BLUE BOOK AND PERCEPTION HONDA in Rio Ranch. TOTAL CRAP!

Would give zero stars if I could. There are no legitimate offers just instant harassment from local dealerships via text and email. Weeks later I am still being contacted after telling them to leave me alone. Never even got a specific price.