Kelley Blue BookReviews of kbb.com

I tried the Instant Cash Offer for a 2005 Ford Excursion I have for sale. It's a hard-to-find vehicle and somewhat in demand. I'm priced at the very low end of KBB private party sale already (to sell quickly). I had detailed pictures and thoroughly described the condition. I received no offer price on the "Instant" Cash Offer, not even a range. It just said I needed to bring it to one of two dealers they listed. When the dealers contacted me, I directed them to my Autotrader ad with 27 detailed pictures and tried to ascertain whether they were even in the ballpark of my asking price. I understand they need to see the vehicle in person. But I'm not taking half an afternoon off and exposing myself in the middle of a pandemic without some kind of basic meeting of minds on value. As soon as I tried to get some clarity, they stopped talking to me. This experience makes me really question the validity of this "service". It feels like they were just trying to get me in there so they could lowball me. If there was at least a reasonable offer range I would have taken it in for appraisal. But providing no data at all - and then going dark - makes it feel like a scam.

Kelley’s Blue Book Instant Cash Offer is a scam and not honored by any dealership, no rules or any guidelines described in the offer is followed, honored by dealerships. The Instant Cash Offer is promoting bait and switch practices and should be revoked and prosecuted by deliberately misleading public by false advertising. This is a crime.

I obtained a KBB instant offer for my 2017 Sonata SE with 30k miles. It was an immaculate car. I took it to Toyota of Orlando, Fl. After 4 hours of wheelin and dealin I drove out in a 2022 Corolla lease for 36 months and a check for almost what I paid for the car two years ago. I know there were a lot of magic numbers involved but I am pretty happy about the situation. After all it is car sales. It goes back to the caveman days. Buyer beware and do your homework. I have never left a dealership feeling like I won something. If I did I would have a stroke. However I am really pretty amazed at what I got from my choice. It was really pretty close to KBB. I am only giving a four because the KBB was not perfect but I never expected a full price offer from any dealer in the world. What I expected was that if I got the KBB then they would just jack up the price of the car and add-ons. You have a linear equation with a left and a right side. If they add to the left then they take from the right and visa versa. Made a deal that appeared pretty even this time. It was a blue moon event. I will not expect that ever again. However in addition at the end of the lease if I buy the car it is $2000.00 less than if I paid cash today. Therefore if I add the $2000.00 then to the $15,300 they gave me today one could say I actually got $17,300.00 which is only off by $248.00. However I got free $100.00 floor mats and three years of free routine maintenance. So...my magic numbers say I won but I can't believe my eyes and I am not smart. Live well. Peace

Went on line to get an instant cash offer, had 2 dealers offer $19500k through the site, before I could even take the car in, the first dealer sent a text with $18k but bring it in so we can see it. It's a scam. Second dealer said there is nothing holding them to the price. it's just a way to bring you in so they can offer you wholesale.

It would be nice to use the sight but the ad blocker notification is in the way. No way to use the site at all. Instead of placing a blocker banner up preventing use, just have the ads run in windows on the screen as the user scrolls down. Modern up to date site are doing it. Or do like video sites do and just have the ads run automatically every 90 seconds. Until then, this site will be avoided.

Doug was amazing I originally called about a vehicle he had it ready and in the front when I arrived! They made sure everything went well and smooth so I could take the car home and call it mines. I wouldn’t have asked for my experience with Doug or the dealership any other way. The dealership was nice and clean with people who were ready to happily help you. They also have drinks and refreshments for their customers which is amazing and a great gesture to customer service. I would definitely recommend this dealership and take my vehicle back for all it’s maintenance needs in the future!! Thank you Colorado Auto Finders you guys are truly amazing and a blessing!

I normally don't spend my time writing reviews. But I couldn't help it this time. KBB should not be in business at all. they are the worse set of people along with their exploitive dealers. They are liars and they waste people's time and gas. It totally unfair what KBB and its associated dealers do to innocent people who want to sell their car(s). I entered my VIN and all accurate information. With my VIN, KBB also verified the details of my vehicle and made me an offer of $14,000 plus. The dealers instantly began to contact me. I drove all the way - close to an hour drive to Toyota dealership in Burleson BLVD only to be told that the most they can offer is $3,000. What a bunch of liars - set out to waste people's time and gas money. So sadddddddddd for them. I wish I could give a minus zero star...I would have gladly done that.

Unfortunately I could'nt give zero stars. Total BS offer for my vehicle. KBB made an "instant Cash Offer" of almost $9500.00. I contacted their recommended dealership and spoke to their representative who was provided ALL information on the car that I intended to sell. After driving and hour and $20.00 in gas, I met with their representative, who, after having told me what great condition and low mileage the car displayed, offered me appx. 1/3 of what the KBB Instant Cash Offer was. The representative said they couldn't offer any more since it was a 21 year old vehicle that they would have to wholesale. Well, TIME OUT ! They knew beforehand exactly what the vehicle was all about. They had the full VIN and I discussed in detail the vehicle information with their representative. So I'll let you readers decide. Is this a total scam between KBB and its chosen dealers? Is it designed to get a person in the doors to sell them a new car rather than purchase their existing vehicle? Otherwise why not just tell me the facts BEFORE I get there and save the aggravation? So, should the BBB and perhaps Attorney General's office open an investigation. I even called KBB and was told the dealer ship made the offer and their Instant Cash Offer was only an estimate. Well golly gee wiz I might have fallen off the turnip truck but it wasn't last night! So now between my family, neighbors and associates, that dealership has lost multiple potential future clients because of these shenanigans.