Kelley Blue BookReviews of kbb.com

Update: I went to the local AutoNation Volkswagon Dealership and although it took a few more hours than i expected, they honored the deal read below for the previous days disappointments though: this is a total waste of time. I received an instant cash offer on your site for $43,300 for my car I was immediately contacted by phone from AutoNation Hyundai Mall of Georgia 3445 Buford Dr Buford, GA 30519 I spoke to “Justin” there on Thursday night and asked him if I could come Friday night at 6:30 and if he would be there for me to work with. He confirmed the time, and said he would be available. I asked him if they would indeed honor the price I saw online and he said “I will tell you the same thing I tell all of my customers – If the vehicle matches exactly what you put in online and there are no surprises, we will honor that price” I explained to him that my car was like new with less than 7,000 miles and does not have a single ding, scratch or smudge on it inside or out. It really is like new. He assured me that the would honor that price. When I got to the dealership on Friday at 6:29 (after 30 minutes in traffic), I find that Justin is not there and nobody can find him or knows where he went. I am not happy about this, but another rep was there to help me so I though all would be good. After presenting my offer to the sales rep, I am told after a few minutes that the KBB “system” has been down all day and they don’t know when it will be back up so I should come back tomorrow. I am not happy about this, so I ask if it is down for EVERY dealer of just their dealership (I figure I can go elsewhere). The sales rep assures me that the system is down for everyone, and not just them. I ask if we can get everything approved and ready to go so I can just come back tomorrow and pickup my check so I don’t have to waste another day sitting in the dealership. I can see the sales rep’s face getting a little nervous so I can already see where this is headed. He said he needed to check with his sales manager to see what he can do. He comes back after a few minutes and tells me that they cannot buy the car at that price. I ask him why and he tells me that the price is too high and that is the price that they would sell it for. I remind him that Justin had told me that they would honor that price and he tells me “I am not sure why Justin would have told you that” This conversation continues for several minutes and I finally ask to speak to the manager who would not honor the price, and am told he would be there “shortly” The manager never came so the sales rep gets another “manager” whose name tag does not state manager on it, and he doesn’t look like he is a manager. He politely tells me the same thing, but then very insultingly tries to explain to me in basic terms with a calculator how they would not make enough money on the vehicle if they purchased it at the price that I was offered by KBB. I explain very nicely to him that I understand math, but why would they participate in this program if they would not honor the prices that are shown on the website? I asked him if he could find a single thing wrong with my vehicle that would diminish the value in any way. He tells me that they DIDN’T EVEN INSPECT my car, but it looks like it is in great shape. At this point I decide that I am not going to waste any more time at this dealership as they clearly will never honor the price that KBB has guaranteed me. So I leave angry and frustrated and 45 minutes of my life gone. On my way home, I realize that Mall of Georgia MINI 3751 Buford Dr Buford, GA 30519 Is on my way home and they also participate in this program. I figure I should stop there to see what they have to say about my offer. I get there and get seated with a sales rep who I ask very specifically the same question I asked Justin: will they honor the KBB price? He said after a little bit of clarification, that “if the condition matches what I put online” that yes, they would match that offer. So I sit patiently for about 20 minutes while the sales rep types on his computer, frequently shaking his head. Eventually he says he needs to speak with his sales manager quickly. I wait. He returns, only to tell me that they are on a “buying freeze” and would not be able to purchase my car for at least another few weeks. Suspicious indeed. How could sales reps not know about this buying freeze? So once again I find myself leaving empty handed, and feel completely deceived. I will be honest, I really didn’t expect that this process would go any differently considering that the car industry is such a deceptive and awful industry but I really had thought that Kelly Blue Book was a step above this cesspool of an industry and that maybe I would have a chance at completing this transaction with honesty and integrity. Apparently I was wrong.

Crooks. I learned from a dealer that they have to pay KBB $650 when someone sells a vehicle to them who have gotten an instant offer. Guess who really pays that…the seller!

I realized that the car dealers would inspect the car and make a lower offer. However, I presumed from the information I entered that the KBB offer would be a reasonable upper limit and the dealer offer would be close enough to for me to accept their offer. Not so at all - you may call me stupid!. The KBB offer was $7,265, the dealer came back with $4,000. I did not waste my time any further with "negotiation", checking with the floor manager game, etc etc.... My lesson is the KBB offer is merely a way to get you into the dealership so the old game can begin. The guy at the dealership said the KBB offers are always too high as he began to justify his much lower offer.

Well as other folks have mentioned the instant cash offer is utter garbage. Went to dealership listed on offer and of course the instant cash offer was not honored. What a waste of time. Our vehicle is a cream puff, extremely low miles (17K), only five years old with no damage, accidents, yada, yada. Dealership came in at 5K lower than instant cash offer. They even said "well you have a 6K value add for the low mileage." Duh, that's why it has higher value, idiot.. Anyway, please just use Carmax and avoid KBB offers, it is simply garbage and not honored. By the way the dealership that did not honor the offer is Phil Long Hyundai of Co Sprgs. This is a very low class dealership as well, just avoid..

This was mostly a waste of time and exposure to scammers. I had one legit response, but didn't go past an initial call with a low ball offer from a remote user. The Instant Cash Offer was jokingly low, $5,758 for a vehicle that KBB/Autotrader said has a private sell value of $9,743 and which I subsequently sold for $9,000 via a Craigslist response. To be fair, I also had numerous scam responses in Craigslist as well, but I had more legit responses and sold via that channel. All in all, I do not recommend listing with KBB/AutoTrader, just use Craigslist for better responses and lower cost (Craigslist $5 instead of KBB/AutoTrader $49).

Kelly blue book Prity much is run by car lot scammers. They give you a price of less than half, of what they will say is a good deal, for the car lot selling it. that's not a fair deal for you.

Like everyone else says it was a scam. I got an offer of 21,500 which was 1500 higher than anything else. I decided to do my diligence. Printed my useless "kbb certificate" drove to kia of Englewood for 25 minutes. Sat for 15 minutes waiting for their manager to evaluate my car. Got an offer of 17,000 and left. Sold my car for 20,600 to gmtv one week later. In this market just avoid dealers they only make money if they steal the car from a seller.

KBB's "cash offer" will generally be higher than Carvana's. The difference? Carvana will actually PAY YOU CASH for your car. With KBB, you have to take your car to the dealership... and negotiate. (It would be interesting to see if ANY KBB deal is ever actually completed with that value.) Wanna bet they will find enough "imperfections" on your trade-in to reduce their "instant" offer to at or below Carvana's? DO NOT WASTE YOUR TIME WITH KBB's INSTANT-CASH NONSENSE. It should actually be illegal.