Kelley Blue BookReviews of kbb.com

Horrible experience. I spoke with a Daniel about ads my insurance company pulled from his site (Autotrader, but apparently controlled by KBB customer service). Daniel was specific about many things but when asked to put it in writing, he sent a scripted message that didn't say any of the stuff he told me on the phone. My guess is he was disingenuous. I couldn't be sure because he was "unavailable" from that point on. I wish I had recorded the call. KBB used to be an industry standard - now apparently, unreliable and dishonest.

I feel so stupid. I wish I would have found this earlier. Instant cash offer=total scam! To echo other users, so disappointing that they have "sold out". Used to be reliable, trustworthy, and considered standard for car value. Obviously after my experience I see that this a tool to get you to the dealer. Dealer gives you a lesser offer, with their "values". Very, very disappointing and dishonest.

They collect tons of information and give you nothing.. no information.. What happened to them? They used to give you ball park prices, not its just a waste of time.

KBB instant cash offer is a scam to get you to the dealership. Multiple dealers confirmed with me that I would receive my instant cash offer, I even have it in text. I have a pretty brand new truck as well that the dealer confirmed was in immaculate condition, there was absolutely nothing for them to change from what I reported using the KBB instant cash offer tool. They offered me 10k less by using auction prices and carmax. They only use the KBB instant cash offer to get you to walk through their doors, they have no intention of paying you the KBB instant cash offer. Total scam and waste of time and money. Second dealership was the exact same, told me what I would get, get there and they used carmax to value my vehicle instead of KBB, offered me 5k less. I hope one day these POS dealerships will have to close their doors when consumers can order direct from the manufacturer.

I mean I have a 2012 vehicle in pretty great condition and they offered me $415 for a 2012 and they’d probably price it around $5,000 on whatever lot would buy it so enough said.

I wish I had read the reviews before I took half a day off work to go sell my car to a dealer! The instant cash offer seemed fair to me because it’s about $5,000 less than the dealers are selling the same car for right now. Someone opened their car door into mine and the car has spots that could use paintless dent repair because of it. It’s not heavy lifting repairs. The tires are well within specs. The mechanics and interior of the car are perfect. Because of the ding, I listed the vehicle condition as good instead of very good or excellent. Low miles. I went to West Herr Hyundai in Williamsville, New York, - they offered me $3,500 less than the instant cash offer! They would put $500 into fixing the car up and sell it for $9,000 or so more than they are offering me. What a scam! I can’t tell you how irritated I am. I won’t use the KBB instant cash offer ever again nor will I go to that dealership. I called KBB to report the issue and the representative (whose dog was barking in the background) told me that the dealerships can do what they want.

This is a complete waist of time. After going to 2 dealerships, neither even cared to compare the Kelly Blue Book Instant Cash offer to their offer. Both made claims that there were mechanical issues. Neither claim was correct. I think they thought since I am female that I do not know any thing about cars. The one issue that I do have with my car, the breaks shudder, was not mentioned. The first dealership was just rude from the beginning. The second made the offer gave me the paperwork and promised a check. I asked at least 5 times: Is this the correct amount? Are you going to change this offer? All of the time a surfing me this was a done deal. Then, they called 15 minutes later saying they could not process the paperwork and backed out of the deal. This is a SCAM!

Terrible experience with instant cash offers. Do not waste your time. Bait and switch, low ball offers, letting you wait so you agree to a low price having wasted your time already. All the bad tactics. They will try to trick you to get you in the door.