Kelley Blue BookReviews of kbb.com

I participated in the KBB Instant Cash Offer program on 9/29/22 and obtained a $2582.00 established value for my 2014 VW Golf. That offer went out to 3 dealerships James, Tradition, and Auction Direct of Rochester. I chose James as they were the closest and had the most communication. They inspected my car, established a value, and disclosed the value to be the same (2582.00). I was able to view the dealership’s assessment of the 2582.00 offer on their computer. Then the sales/inspection person discussed the offer privately with the General Manager (Aaron) and came back with a low ball offer of 1000.00. I feel this is a classic bait and switch and a reluctance to bargain in good faith. KBB should force the dealer to make good on this offer. I'm sure this will never happen because these dealers and KBB are in bed with each other. This is pure and simple fraud. BBB has a report also.

I found a gem of a truck out in the country, 99 f150 xl, low mile v6 w/5 spd manual, super clean and well taken care of. Those "wonderful people" told me it was only worth a little over $1300, only about 1/5 of what it's actually worth, and then car lots started calling me trying to con me out of it! Way to sellout KBB!!!

Site is un-usable. Pop-up said turn off ad blocker. Mine are turned off, but it still said the same thing. Site is garbage.

SCAM...received a "cash" offer on KBB. Dealer rep from Ciocca dealerships in Pleasantville NJ called to set appt. No one came to talk to me once i arrived. Receptionist handed me a paper notating the amount they would offer. Little did they know that I was in the market for a new vehicle. Will never use KBB or CIOCCA.

September 24, 2022, I just purchased a new Ford bronco and I am in the process of deciding what to do with my other Ford vehicle. I went to Carvana and another online vehicle purchaser and they both gave me values of $8300 give or take $100. I said to myself well maybe I’ll smell it myself and perhaps I can make a couple thousand extra. So I go to Kelley Blue Book to get an idea of what my value should be as a private sale. I was surprised to see that they were more than $2000 lower than what Carvana was offering me as an outright purchase. And then I realize that KBB Also has a service where they sell my information to other car buyers and I’m assuming that if they keep my value artificially low they will then have more subscribing car buyers to their portal increasing their bottom line. Very disappointed in KBB

Do not waste your time. They lowered $2800 from the quote because of market conditions. I went to Carmax and they honor the exact quote from the website.

KBB made me a reasonable on-line offer, albeit on the low side, at $12085 for my used car. We made arrangement for a dealer to inspect and purchase. When I showed up the dealer stated the car needed tires - IT DOES NOT. The fronts were only a couple months old (!) and the rears have at least 2 years left. My 2012 car has only 34K miles, has no mechanical issues, has no rust, has no paint chips, has only two very small dings (honestly hard to see), has good tires (2 new) and the interior is like new - truly. The dealer stated KBB's offer was now "ineligible", but the dealer would be willing to pay $9000. What a joke. I expect this type of crap from dealers but not KBB. Shame on you KBB. I drove out to the dealer because KBB's reputation was behind the credible, albeit a bit low, offer. What a sucker I was! KBB is in bed with the dealers, and I would not be surprised if they split the profits made from this low-ball crap. My advise: don't waste your time considering any offers from KBB - they cannot be trusted anymore than a used car dealer. They will tell you one thing to get you into the dealer, then they will make up BS to justify a ridiculous low-ball offer. KBB was one of the few on-line companies I actually respected. Fool me once...

If I could give this 0 stars I would. Actually I’d give it a negative 5. Not only is their instant cash offer a load of crap, when you try to inquire about the $3000 discrepancy between the instant cash offer and the dealership offer you get blown off NUMEROUS TIMES. I NEVER HAD ANYONE FOLLOW UP WITH ME….period. STAY AWAY FROM THE INSTANT CASH OFFER UNLESS YOU LIKE BEING RIPPED OFF!