emma
Unresolved Return Request
I recently contacted the Kayali customer care team regarding a return for my 50ml Chocolate Oud perfume. Unfortunately, the cap is extremely difficult to remove and put back on, to the point where I’m genuinely concerned it could cause an accident, such as the bottle slipping or breaking. I provided all the requested details and submitted my return information last week, but I have not received any response. It’s disappointing not to have any acknowledgment or update after a week of waiting.
Response from KAYALIFeb 18, 2026
Hello Emma, Thank you for sharing your experience with us. We completely understand your concerns, especially when it comes to safety. Rest assured that once a return request is submitted, it can take up to 10 working days for our team to review and process it. Our team carefully reviews each case, and you will be notified by email as soon as there is an update. Please note that our Customer Care team has reached out to you with further details on the next steps regarding your case. Thank you very much for your patience and understanding. With love, KAYALI Customer Care Team