Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
kayali.com
Website
kayali.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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Hello Doris,
Thank you for taking the time to share your feedback.
Could you please let us know whether you are referring to our KAYALI Oudgasm Diamond Bakhoor Burner as weren't able to locate a purchase linked to the email address on this review, so it may have been placed under a different email.
Please reach out to our Customer Service team at [email protected] with your order number, and we will be happy to help resolve this for you as quickly as possible.
With love,
KAYALI Customer Care Team
HH
Hiba H.
The scent doesn’t last long
The scent doesn’t last long, and its longevity could be better
Response from KAYALIOct 21, 2026
Hello Hiba,
Thank you for taking the time to share your feedback.
Fragrance is a very personal experience, and longevity can vary depending on body chemistry and environment. For longer-lasting wear, we recommend applying your perfume to moisturized skin, focusing on pulse points such as the wrists, neck, and behind the ears, and avoiding rubbing it in after spraying. Layering with another fragrance is also a wonderful way to lock in your scent and create a signature blend that’s uniquely yours.
Thank you again for your feedback, and we hope to have the chance to change your experience.
With love,
KAYALI Customer Care Team
NF
Nadine F.
Underperformed
The ones i bought smells really nice, they just dont last. For the price of of these perfumes, you would expect the scents to last a few hours.. which is not the case. There are way cheaper perfumes, that performs a lot better. I am not impressed! I give the perfumes 2 stars.. and an extra star because the items were well packaged and delivery was spot on.
Response from KAYALIOct 21, 2026
Hello Nadine,
Thank you for taking the time to share your honest feedback, and we are so glad to hear that you love your KAYALI scents, and that your order arrived beautifully packaged and right on time.
We are truly sorry to hear the longevity didn’t meet your expectations. Fragrance performance can vary from person to person depending on skin type, body chemistry, and environment. A few tips that may help your scent last longer: apply it to moisturized skin, focus on pulse points such as the wrists, neck, and behind the ears, avoid rubbing it in after spraying, and spritz a little on your hair or clothing. Layering with another fragrance can also help lock it in and extend its wear throughout the day.
We truly value your feedback and will be sharing it with our team.
Thank you again for your support.
With love,
KAYALI Customer Care Team
HD
Holly D.
Not like the sample
So I received the sample ofVacay in a Bottle Marrakesh in a Bottle Orange Blossom. And the sample was intoxicating. It was strong and you can smell it for hours so I thought I would buy a bottle I bought one for $94 and it smells nothing like the sample extremely disappointed.
Response from KAYALIOct 21, 2026
Hello Holly,
Thank you for the KAYALI love, and we are so happy to hear you fell in love with Marrakesh in a Bottle Orange Blossom | 24. We are truly sorry that your full-size bottle didn’t give you the same experience.
Our samples and full-size bottles share the same formula, but a few factors can affect how a scent is perceived. A new bottle may need a few sprays before the fragrance flows consistently and our noses can also become accustomed to a fragrance we’ve worn often, making it seem softer to us than it does to others.
Thank you so much for your patience and understanding.
With love,
KAYALI Customer Care Team
SA
Sally
I had a not so great experience with…
I had a not so great experience with shipping. I gave a PO Box and they shipped it Ups. I still have not received my perfume.
Response from KAYALIOct 21, 2026
Hello Sally,
Thank you for the KAYALI love, and we’re sorry to hear about your experience.
We’ve checked your order, and our records show that it has been successfully delivered. We truly value your feedback and will be sharing it with our team as we continue to improve our shipping experience.
Thank you so much for your patience and understanding.
With love,
KAYALI Customer Care Team
PM
PM
Cute bottle but personally just more…
Cute bottle but personally just more sweet
Response from KAYALIOct 12, 2026
Hello,
Thank you for sharing your feedback, and we are so glad you love our KAYALI bottles!
We understand that sweeter scents aren't for everyone, as fragrance is truly personal. If you would prefer something lighter or fresher, we warmly invite you to explore our Discovery Layering Set, the perfect way to sample a variety of scents and find the one that best matches your style: https://us.kayali.com/products/discovery-layering-set-2026
With love,
KAYALI Customer Care Team
AN
Anderson
Hmmm, I can’t exactly call it…
The item arrived in a timely manner. The item was packaged safely, the presentation was nice. As far as the actual scent of the cologne, it seems kind of generic. It smells like a slightly scented pineapple aftershave. In my opinion, the cologne is overpriced and didn’t meet my expectations. A fair price for this cologne would be about $60-70, instead of the current market price. However, I guess you’re paying for the brand’s name.
Response from KAYALIOct 12, 2026
Hello Anderson,
Thank you for taking the time to share your feedback. We are happy to hear your order arrived on time and that you enjoyed the packaging.
We are sorry the scent didn't meet your expectations. Fragrance is deeply personal, and we truly value your honest feedback. Each KAYALI fragrance is thoughtfully crafted with care and quality in mind, and we understand that not every scent will suit everyone's taste.
If you would like to explore further before committing to another full size bottle, our Discovery Layering Set is a lovely way to sample a variety of KAYALI scents and find one that feels right for you.
With love,
KAYALI Customer Care Team
PR
Prity
not for long lasting
Fragrances are good but not for long lasting
Response from KAYALIOct 12, 2026
Hello,
Thank you for taking the time to share your feedback.
Fragrance longevity can vary from person to person, as skin chemistry, hydration, and climate all influence how a scent develops and lingers. A few tips that may help: apply your fragrance to well-moisturized skin, ideally right after showering; focus on pulse points such as the wrists, neck, and behind the ears; and avoid rubbing your wrists together, as this can cause the scent to fade more quickly. For an even longer lasting trail, you can also layer your fragrance with a matching scent.
We hope these tips help you enjoy your KAYALI fragrances to the fullest.
With Love,
KAYALI Customer Care Team
