KAYALIFounded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing597 approved reviews, newest moderated first
Nadin K.
I love every single one that I ordered I went back and ordered more
Response from KAYALIMar 5, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Sharnique
I received my package within 3 days, wrapped with care.
Response from KAYALIMar 5, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Hazel
I sent an email on 21 Feb and there is no response yet. Please call me on 0506786128 or 0566815592 and i can explain
Response from KAYALIMar 4, 2026
Hello Hazel, Thank you for taking the time to share your experience with us. We are truly sorry to hear that you were disappointed. Our Customer Care team is currently reviewing your case and will be in touch with you via email as soon as possible. Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention. With Love, KAYALI Customer Care Team
Kimberly
Well first off your website and purchasing process is so easy to use and the perfumes always arive in a timely manner. Second everything is always packaged beautifully. Now the biggest and best part about my whole experience with Kayali is how beautiful and delicious every perfume smells and last. I have yet to receive one that does not get compliments. Im obsessed with your perfumes. Thank you so much.
Response from KAYALIMar 4, 2026
Hello Kimberly, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Sam A.
My experience with Kayali was amazing. I ordered a perfume for my birthday - and it never arrived. Kayali took MY issue into their OWN hands to make it right! Customer service like that is very important to me, and I will be a repeat customer! Thanks, Kayali!
Response from KAYALIMar 4, 2026
Hello Sam, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Peace O.
I purchased vanilla 28, and realized it was not what I expected and returned it the very next day, and sent several emails regarding this and nobody ever bothered to reach back out to me, meaning I wasted $112. I sent it back over two weeks ago. I was hoping to either get a refund or at least an exchange.
Response from KAYALIMar 3, 2026
Hello, Thank you for taking the time to share your experience with us. We are truly sorry to hear that you were disappointed. Our Customer Care team is currently reviewing your return and will be in touch with you via email as soon as possible. Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention. With Love, KAYALI Customer Care Team
Eloho
I’m extremely disappointed with the Kayali Bakhoor Burner and the Rose Oud Perfumed Wood Chips from Kayali. The smell is honestly horrible — it’s like burning plain wood with absolutely no fragrance. Instead of a rich, luxurious scent, all you get is a harsh, choking smoke that smells like you’ve set fire to timber. Even more frustrating is the bakhoor burner design. The opening at the top is so small that many of the wood chips don’t even fit properly. I genuinely don’t understand the plan behind making such a large device with such a tiny burning space — especially when it doesn’t accommodate the very product it’s meant to be used with. This ended up being a huge waste of £139.5, and I deeply regret purchasing from Kayali.
Response from KAYALIMar 2, 2026
Hello, Thank you for taking the time to share your experience with us. We are truly sorry to hear that you were disappointed. Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention. With Love, KAYALI Customer Care Team
Jynette W.
Thank you KAYALI. The scents are absolutely amazing.. each and every one of them the Discovery Layering Set are individually unique and layer so well with each other. I got the discovery set to get to know the varieties before committing to one or two. I’m definitely hooked on them now. I would highly recommend KAYALI to the girlies who love fun, sexy, floral scents. 😍😍. The delivery was made in a day.. very impressive.
Response from KAYALIMar 2, 2026
Hello Jynette, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
