KAYALIReviews of kayali.com

4.1597 reviews
Cosmetics & Makeup

KAYALI

About KAYALI

Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.

KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: kayali.com
Website: kayali.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KAYALI reviews

597 approved reviews, newest moderated first

Myriam G.
Feb 12, 2026
Ne sent rien
J'ai découvert le parfum kayali musk 12 avec un échantillon que j'avais adoré. J'ai donc acheté le parfum 100ml sur le site et ait été livrée rapidement. Néanmoins le parfum ne sent rien du tout. C'est juste de l'eau. Personne ne le sent quand je me parfume. Au prix payé de 125€, j'ai voulu me faire un cadeau et c es t rare donc là je suis vraiment très déçue et en colère
Response from KAYALIFeb 13, 2026
Hello Myriam, Thank you for your feedback. We’re sorry to hear the fragrance did not meet your expectations. If you’d like to explore other scents, you can try our smaller sizes (1.5ml or 10ml) to discover new fragrances before purchasing a full size. Please let us know if we can assist you further. With regards, KAYALI Customer Care Team
Tiannae
Feb 12, 2026
Love me some Kayali!
Love me some Kayali!
Response from KAYALIFeb 13, 2026
Hello Tiannae, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Teena M.
Feb 12, 2026
The perfume I ordered is Eden…
The perfume I ordered is Eden Sparkling Lychee. I am buying this for the second time and is a favorite. It was delivered in a timely manner. My overall experience was great!
Response from KAYALIFeb 13, 2026
Hello Teena, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Khalid B.
Feb 12, 2026
The perfume is AMAZING
The perfume is AMAZING, every detail about it was nice
Response from KAYALIFeb 13, 2026
Hello Khalid, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Karina
Feb 11, 2026
Shipping is ridiculous
Shipping is ridiculous. Has been stuck in the same spot for over 5 days.
Response from KAYALIFeb 12, 2026
Hello, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team
AG
Feb 11, 2026
NON delivered goods - Breach of contract - NO refund
They never delivered the goods which I have paid for since November 2025. They claimed a costums duty, whch I also paid for, and still that chat is useless providing incorrect information. They cannot provide the service. They have not returned the funds, yet (Feb 2026) . I had to file a report to my bank. Their are a scam! Following my initial review and Kayali's response at the review I emailed to them with all the necessary information. Their responce: IT WAS NOT THEM. They ahve never received my order, so they say. The site that I made the order stated HAYALI, it is still a valid website, and HAYALI does nothing to protect the customers. They advised me to complain to bank, which I already have (as stated at my inital review). REALLY!!!! They just brushed me off as if they have NO responsability. They allow the fraud to operate since it is not them that pays!!!!!!!!!!! They should not operate a website, they are irresponsible to their clients - at least in Europe!
Response from KAYALIFeb 11, 2026
Hello, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team
Frannie
Feb 10, 2026
SCAM WEBSITES POSING AS KAYALI
There are very sneaky scam websites that even accept PayPal for payment. I got scammed…”made a purchase,” used PayPal then after two weeks did not receive my order. On PayPal it says “Ruidaze LLC “ That should have been a tipoff right away. Luckily PayPal refunded my money immediately. But I don’t even know what website to trust anymore with them!!! They need to crack down on scam websites!!!
Response from KAYALIFeb 11, 2026
Hello, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and completely understand how concerning this must have been. Please note that our only official website is www.kayali.com . We strongly advise customers to place orders exclusively through this domain to ensure authenticity and secure transactions. We take brand impersonation very seriously. Our team actively monitors and reports fraudulent domains, as well as listings and accounts on platforms such as Trustpilot, that falsely represent KAYALI. We are continuously working to have these sites removed as quickly as possible. We’re glad to hear that PayPal was able to assist you promptly. If you ever have doubts about a website claiming to represent KAYALI, please feel free to contact us directly through our official customer care channels before making a purchase. Thank you again for raising awareness. Warm regards, KAYALI Customer Care Team
Michelle O.
Feb 10, 2026
Ordered a perfume for my daughters 21st…
Ordered a perfume for my daughters 21st birthday. Full in stock online. 6 days later, receive an email to let me know that my order had been cancelled as per my request. Ill make it clear here, I had not made any such request. The very same day, I received another email to let me know that the perfume ordered on my original order was now back on stock and invited me to re-order. I emailed customer services with no response. Considering the perfume is in excess of £100 per bottle, the level of professionalism from this company is shocking. I will not be purchasing from them again and if I could have given no stars, I would have. 1 star would be very generous.
Response from KAYALIFeb 11, 2026
Hello Michelle, Thank you for taking the time to share your feedback. We are truly sorry for the frustration and disappointment caused by your recent experience, especially as the order was intended for your daughter’s 21st birthday. We would like to clarify that your order was cancelled due to stock availability and we sincerely apologize for the confusion this caused. Additionally, when a refund is processed in our system, the item may automatically trigger a “back in stock” notification to customers who have signed up for alerts. We are reviewing this process to prevent similar situations in the future. Please accept our sincere apologies for this experience. Thank you again for bringing this to our attention. With regards, KAYALI Customer Care Team

KAYALIReviews of kayali.com

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KAYALIReviews of kayali.com

KAYALI reviews

Ne sent rien

Love me some Kayali!

The perfume I ordered is Eden…

The perfume is AMAZING

Shipping is ridiculous

NON delivered goods - Breach of contract - NO refund

SCAM WEBSITES POSING AS KAYALI

Ordered a perfume for my daughters 21st…

About KAYALI

About these reviews

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

KAYALI reviews

Ne sent rien

Love me some Kayali!

The perfume I ordered is Eden…

The perfume is AMAZING

Shipping is ridiculous

NON delivered goods - Breach of contract - NO refund

SCAM WEBSITES POSING AS KAYALI

Ordered a perfume for my daughters 21st…