KAYALIReviews of kayali.com

4.1597 reviews
Cosmetics & Makeup

KAYALI

About KAYALI

Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.

KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: kayali.com
Website: kayali.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KAYALI reviews

597 approved reviews, newest moderated first

LG
Mar 1, 2026
Support terrible
I added my item to cart, it kept changing to different currency. I then had to go back to AUD multiple times. Finally checked out to then find the wrong item was paid for. Messaged Customer Service asap to cancel or edit order and still no response. Order had since been sent. Not happy
Response from KAYALIMar 2, 2026
Hello, Thank you for taking the time to share your experience with us. We are truly sorry to hear that you were disappointed. Our Customer Care team is currently reviewing your case and will be in touch with you via email as soon as possible. Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention. With Love, KAYALI Customer Care Team
Yuny H.
Mar 1, 2026
I am a little disappointed in the…
I am a little disappointed in the increase of price.
Response from KAYALIMar 10, 2026
Hi Yuny, Thank you for sharing your feedback with us — we truly appreciate it. As KAYALI continues to grow globally, we’ve had to adjust pricing on select sizes to reflect rising costs across raw materials, packaging, logistics, and duties in some markets. We worked hard to absorb these increases for as long as possible. To keep KAYALI accessible, we’ve maintained current prices for our 10ml Deluxe Miniatures, Travel Sprays, Discovery Layering Sets, and 5ml Mini Duo Sets. Thank you for your continued support and for being part of our community. With love, The KAYALI Team
Maha A.
Mar 1, 2026
All the fragrances are bomb wow
All the fragrances are bomb wow
Response from KAYALIMar 2, 2026
Hello Maha, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Melanie H.
Feb 28, 2026
No refund
I ordered a bottle of perfume in January and when I received it, it was broken and all of the perfume was wasted. I immediately returned the bottle, requesting a refund. I’ve emailed 3x and only received an automated response but no response from Kayali and of course no refund from a bottle of perfume over $100. The next step will be disputed on my credit card and I will never buy from this company online again!
Response from KAYALIMar 2, 2026
Hello Melanie, Thank you for taking the time to share your experience with us. We are truly sorry to hear that you were disappointed. Our Customer Care team is currently reviewing your case and will be in touch with you via email as soon as possible. Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention. With Love, KAYALI Customer Care Team
Lucy
Feb 24, 2026
Great
Great, I love the scent. Delivery was swift.
Response from KAYALIFeb 24, 2026
Hello Lucy, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Alexa
Feb 21, 2026
Something for Anyone
I’ve gotten 4 discovery sets, multiple travel sizes, and my Wedding Silk Santal edp. I loved getting to try each fragrance with an atomizer, and at such a good price. But once I found wedding silk, it was game over. I carry an extra with me in my bag, like it’s an obsession, and I truly love it in a very special way <3
Response from KAYALIFeb 23, 2026
Hello Alexa, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
SoldDefectiveGoods
Feb 20, 2026
DEFECTIVE Products. BUYER BEWARE.
I recently purchased a KAYALI Vanilla perfume bottle as a gift, directly from the website, spending over $100 on this item. Unfortunately I was sold a defective bottle. The perfume bottle will not open, the gem is defective, and, it is impossible to break open the bottle as it is glass. I attempted to contact customer service and found that there is no telephone line, which is quite suspect and frustrating. I sent a message via their portal, and, received an automated response back requesting extensive information. I complied, and, Customer Service will not acknowledge nor properly address the issue. I ordered this as a gift and it is embarrassing. I am now having to dispute the charge on my credit card. Do not purchase from this company. They are known to sell defective products and will follow a circuitous path to ensure you do not receive a refund.
Response from KAYALIFeb 23, 2026
Hello, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team
Riya G.
Feb 17, 2026
Damaged package
I ordered two fragrances from Kayali as gifts, but the delivery kept getting rescheduled multiple times and I eventually had to go pick the package up myself. When I opened it at home, both bottles were cracked and leaking. Customer service took a long time to respond, and since I urgently needed the gifts, I had to repurchase the same perfumes from Sephora. They later offered a replacement, but when I explained I already rebought them and requested a refund instead, they stopped replying entirely. I just want my money back.
Response from KAYALIFeb 18, 2026
Hello Riya, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience, and we completely understand your disappointment, especially as the fragrances were intended as gifts. Please note that our Customer Care team has reached out to you with further details on the next steps regarding your case. We sincerely apologize for the inconvenience caused by the damaged items you received. This is certainly not the experience we aim to provide, and we truly appreciate your patience and understanding. If you have not received our email or need any further assistance, please let us know, and we will be more than happy to help. With love, KAYALI Customer Care Team

KAYALIReviews of kayali.com

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