Kay JewelersReviews of kay.com

I want to say a BIG THANK YOU! to Keith from the Kay Jewelers in Lexington, KY. Keith took the design I pictured in my head and made my Mickey Mouse diamond stud nose ring. I cannot wait until Christmas when I can put it in, my nose will be healed by then. Keith is an AWESOME asset to Kay Jewelers! :)

I do not like going into stores to shop because of the way that I have often been treated. However, that changed when I walked into the SouthPark Kay Jewelers store. If I am not greeted within the first 30 seconds I will turn around and leave a store, which I have done PLENTY of times, but not at their store. I was acknowledged the moment I walked in. Even those helping others acknowledged me. I was helped right away!! All of my questions were answered. I had amazing conversations with Nathan and Samuel. My experience was so great that I now drive the 22 miles (passing another mall) to get to SouthPark mall. Another great experience was when Andrea and Amanda assisted my 2 sisters and I. We prefer when we don't feel pressured to buy anything. Not once has Nathan, Samuel, Andrea or Amanda made my sisters and I feel uncomfortable when not purchasing. Thanks to Nathan I now have my own Kay's credit card. He has educated me on LeVian, which is my next purchase. I am grateful for that staffs well training, but I am truly grateful for whoever hired them because they definitely have themselves a winning team!

I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Excellent Service.

Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. She was diligent on researching the best options for me. She was constantly in communication with me and always delivered what she promised. The best part is that she did this on one of the busiest weekends for Kay Jewelers! From our first conversation…she stated that her main objective was that she wanted me to be happy with my purchase. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Ashley ordered my custom piece and I’m so excited and looking forward to meeting her in person❤️! Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Thanks again Ashley!

the sales lady was VERY NICE AND POLITE enjoyed working with her

Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC. From the first day I received outstanding customer service from the Associates and the store manager. I wish they could be bottled and distributed for anyone doing their job everywhere. Thank you to the entire staff of the store for exemplary customer service. You all are Rock Stars Sheena

I just want to take time to praise Sonya at the Park City Kay's location. I called her desperate to find a band for my wife that was getting discontinued. Sonya took the time to contact several Kay's to try nd track the band down. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I was so excited and thankful for her great customer service. Thank u so much Sonya u deserve a raise!

This is a great jewelry store to get anything my wife wants. Whenever I purchase jewelry I always go to Kay Jewelers.