Kay JewelersReviews of kay.com

Horrible! I brought grandmas ring to be fixed.. they said they were going to replace the diamond and reenforce the tips holding the other diamonds in... WELL after 3 wears the same diamond fell out and they didn’t guarantee their work and told me the tips would need to be reenforce which is what I paid for the first time! Do not trust them at all! They are scammers and do not stand behind their work and their help was completely rude! Holmdel nj store was the one I visited! Highly disappointed

I ordered an engagement sent May 9th and it was set for two delivery but scheduled to arrive June 22. Given the Covid pandemic, I understood the shipping issue. Fast forward to July 3 and I still have no ring. I am proposing on July 25. I call their customer service and after 20 minutes get someone on and they say it wont ship until mid to late July. I tell them I need it by mid to late July. They offer to do a store transfer after finding the ring at a retail store. I call Fayette Mall and they say they cant do that and if they did I would have to cancel my ring, reorder it through them and wait for shipping which would be at least 3 week process. I call customer service a week after to check on the ring. On hold for 45 minutes and have to hang up before anyone answers the call when my girlfriend gets home from work. I call the next day and stay on hold for 30 minutes before someone answers. Still not shipped. I tell them they need to overnight the ring from the store to me. They say only a supervisor can do that. I ask for a supervisor and they put me on a call list to be called the next day. Next day, no call. I called them and wait on hold for 20 minutes. Finally an answer. I explain what has happened and that a supervisor was supposed to call me and didn't. Get placed back on hold for 45 minutes and then hung up on. I called back and was on hold for 20 minutes again before someone answered and I finally cancelled the order. This representative told me supervisors dont call back until a week after the complaint and it would be three weeks before I was refunded. I ended having to go to a local jewelry store and spending $700 more so I could have a ring. At this point, I'm nearly one week from my planned proposal date (our two year dating anniversary). On July 21 a supervisor calls while I'm working, so I miss the call and he tells me all the issues were from Covid and he is sorry and if there is anything they can do to make things right let me know. Shipping I get but not for 2 months delay. Covid didn't shut down all lines of communication. Covid didnt continue to give me the run around and different answers from different Kay employees. When I tried to call the supervisor back, you wont believe it but I was placed on hold for 45 minutes then disconnected. I finally got on customer care chat and was told "We dont do anything for shipping issues." I told them I would be leaving reviews and contacting BBB and I was told "that's fine, have a good day"

Bought my wife a necklace for her birthday. First it came late. Then when it did arrive the gems were so small you could not even see the color contrast. The picture showed a pendant with nice color detailing gems. What I received could barely be called a gem, more like dust fragments. Last time buying from them. Cutting my card up

Reported me late even though I paid what they told me to pay. Supervisor called me and said he would look into the matter and promised to call me back the next day but he never did.

They were okay at first, but after COVID-19 they have been calling everyday for a payment that I make every month. I even had a representative that asked when I was going to pay it off and am I expecting a tax refund so I can pay it off completely. I’ve never had any company call daily or ask questions that were not professional. I’ve spent over 6,000 in a year time on jewelry only because the manager was very professional and even went out his way to design special orders for me.

I ordered a ring May 5. My estimate delivery date was June 22. Today the status of delivery is unavailable but yet my card was charged the same day. This will be my last purchase. Online prices is cheaper and this is why. This is the 3rd ring I have brought but I'm sure someone else would love to do business with me.

The worst customer service I've ever dealt with, purchased a anklet for my wife for our anniversary may 13th and still haven't received it 2 months later, called and stayed on hold for hours only to be told there's nothing they could do or tell me but they sure didn't have any problem charging my credit card and then has the audacity to send me emails every day trying to get me to buy more. Never again!

Ordered a necklace for my girlfriend on May 8, its june 25th and still nothing. they even charged my credit card for next day air. Cant get ahold of anyone with customer support was on hold over an hour. All online customer service options say currently unavailable. What a lousy company to do business with