Laurie S.
Went to my regular Kay's store Balltown Road, Schenectady, NY
Had issues with a rope bracelet continually breaking and being sent out for repair. Wanted the repair shop to deem it not fixable but still came back fixed multiple times. Carrie understood my issue and made a quick phone call to make that happen, so that I was able to put the purchase price of the defective bracelet towards another one. Thank you Carrie.



