Kay JewelersReviews of kay.com

I purchased a pair of earrings from the Vera Wang collection at Kay Jewelers as a gift for someone. Upon gifting the earrings I was informed the earrings would not stay closed. I reached out to Kay Jewelers and informed them of my situation. The first question I was asked if I purchased the warrantee on the product. Then I was asked if I wanted to return them. I just wanted the earrings repaired because I really liked them. That was not an option offered. The individual I had gifted the earrings to was only able to wear them once because they open and fall off. I took the earrings to an outside jeweler to see if they could be repaired and was informed they could not repair them because they were costume jewelry. I called Kay Jewelers back and told them what was told to me and stated I am willing to pay for the repair I just wanted the earrings to be fixed and put an end to this nightmare. I was suggested to bring them back and let the jeweler on site examine and determine if they can be repaired. If Kay Jewelers sells it they should repair it regardless. I was really hopping I would have been told bring them in and we will repair them because we value our customers. If you sell it, fix it. I now have a pair of earrings that still may not be repaired and I will have to accept that I have been taken advantage of and will have no resolution with the earrings. I just was given a gift for mothers day from Kay Jewelers and will be returning it because I no longer am interested in owning anything else from Kay Jewelers and will advise my friends, family and loved ones not to purchase from them either in efforts to avoid a similar situation and disappointment from such a large company. We all work hard and want resolution and satisfaction when something goes wrong with a product. Totally disappointed and unsatisfied!!

PLEASE DO NOT BUY WARRANTIES ITS A SCAM !!!! Worse customer service experience ever RONDA A refused to give me information to file a complaint about service … I have bought 10’s of thousands of dollars from rings , necklaces, bracelets… bought best warranty and have been loyal bringing it in every 6 months for 11 years and because their workers didn’t put it in the computer, I’m being denied repair service. And was told imma be charged as well … let’s just say they have officially lost me as a customer and I will inform everyone I know the same thing!

Ordered a wedding band which was supposed to be delivered to the store May 26th, got an email saying it will be June 8th now. A two week delay on a simple wedding band and nothing more than a delivery update email.

My husband purchased a Leo engagement and enhancer from Kays back in 2022. I have had diamonds after diamonds fall out. And the frustrating part is that I have had to drop off and leave my ring for weeks at a time. At least 4-5 times this has happened and I am left without my ring for long periods of time. I have never in my life had a ring lose diamonds the way that these rings do. I take it in every 6 months to get the diamonds checked and yet this still happens. For the amount of money that was spent on these rings we are very unhappy with it. I think we spent at least $5000 for both rings.

Online supervisor Mike W in chat was to inept or was intentionally ignoring request that had a simple answer which he was unable or unwilling to provide. Had to later lie about my identity to get the answer from a lower level agent because Mike was actively blocking any attempt I made at communicating with the company intentionally causing immense emotional distress. Mike W intentionally ruined my wedding.

We Baught a Ring,2,000 with Insurance it was over 2,300. Paid for 3 or 4 months at 200 a months,then paid in Full feburary 2nd with 1,800 paid. Manager (Justin) said All Paid off. Now Im getting Calls from there Bank Comenity saying I owe over 700 in late charges. Called them,Raised my voice now Blocked from calling them. Called Kays,they said there might have been a differed interest. No Bills sent,just now getting calls saying I owe over 700 dollars. Kays and Comenity Bank are a Scam,Please Do Not Buy From Kays! Im a Senior and Dont have the Money. The "Manager"justin doesn't work there anymore. Im trying to Boycot and carry a Sign to warn others,Never have i been treated this way. Please Do Not Buy Anything from Kays,Its Rigged. Dont let what happened to me happen to you. Kays,River Valley Mall Eugene. SCAM

In 2024, I visited Kay Jewelers for the fifth time to purchase jewelry. As a loyal customer, I chose to upgrade my diamond ring. They sold me a lab-grown diamond for $10,000 and told me I could use their credit card with no interest. However, I recently discovered that starting at least January 2025, they have been charging me $120–$140 in interest every month — with no notification whatsoever, and I am unable to access any statements prior to 2025. This made me realize that Kay Jewelers is a company that exploits people's busy lives and their trust to harm customers' financial interests. On top of that, the band of the ring I upgraded has already broken at the connection point twice. I sincerely hope no one else will be deceived by Kay the way I was — buying their products and being misled by their so-called "0% interest" program.

There associate like to lie there is one woman Skyla in the mall I watched her give customers her personal number to married men this ladyis a Cheater they should fire her and close the whole store down they steal each others sales the managers are terrible