Kay JewelersReviews of kay.com

I wishes I read the reviews before buying. I bought a ring online, and I get an email two days after purchasing, stating I cancel the order. I call to let them know I did not cancel the order. The customer service states, it was canceled because they were out. So if they were out of the ring, why didn’t it say Sold Out before I purchased it. Now it going to take weeks before I get my money back. Bad business KAY JEWELERS, you should have known your inventory and not allowed me to purchase something you didn’t have. I would never buy anything from your company again. Quick to take but slow to release. Well maybe you needed Funds. So sad allowing people to buy products online knowing you don’t have it to put money in your account. BAD BUSINESS KAY JEWELERS!!!

This place is a scam. I went to the store to purchase some items for mothers day and they were sold out. I was gonna head to a different place but the employee suggested I try their website. I give it a try and find what I'm looking for. I purchase the items with expedited shipping, I still had a week before mothers day so I wasn't overly concerned. And their estimated delivery date said the 7th so I think everything is cool. Mothers day was yesterday and no gifts. I check the tracking and it's still sitting in the same place it was when I bought it 10 days ago. So I call customer service to cancel the order and refund my money only to be told the items were shipped already. I check again while the agent is on the phone and the item still hadn't moved. I tell her this and she proceeds to tell me a bunch of lies and hangs up on me. Never again will they get my money. And I will advise other people against going there.

It was a horrible experience. 2 hour on hold to return item. 4 representatives hung up on me because they did not want to send me a return lable, one representative to punish me for asking her to send me a lable because the website wouldn'tet me got upset laughted and said I'm going to put you on hold THEN.....20 minutes later I realized she wasn't coming back. It was abuse....The bracelet for mothers day that I was trying to return for $186 was an embarrassment....small, weak silver, looked like a $5 child bracelet. I got very sick after. Jewerly is cheap and it's a nightmare dealing with them. I just hope Kay listens to all 4 hang up calls that are supposedly recorded and they do something about their abusive staff :(

Only leaving one start so that I can post my experience with this Kay Jewelers location..(Hanes Mall, Winston Salem NC) Disappointed is a complete understatement.. My boyfriend purchased me a bracelet for Valentines Day 2021, I wore the bracelet to eat on Valentines night for only about 2-3 hours..then wore the bracelet on one other occasion for only a couple hours the bracelet fell apart in the middle (completely broke). We went back into the store in Winston Salem spoke with an associate named Abbey, my boyfriend asked if he was able to just get a refund Abbey proceeded to tell us that we could not get a refund but that we could either exchange it for a new one or use the store credit for something else in store. We agreed to let her order a new one and we would give it another try.. fast forward a week later they call the new bracelet has came in and is ready for pick up..we picked it up didn't think to open the box and look at it right then and there because it's supposed to be "brand new". (we were also never given new paper work to show that we had already had to return and receive a new bracelet which we thought was a little weird) The next morning I opened the box to wear the bracelet that day to only realize that it was already missing a diamond. We go back into the store on 3/14/2021 this time to begin with we spoke with Mike (assistant manager at this location) and explained what was going on and that this time we wanted a complete refund. Mike looks at the bracelet and says "what's wrong with it? So I showed him the missing diamond, he questioned Abbey about when we had picked it up she replied that we were just in there the day before to pick up the new one..then she proceeds to say that "the other store shipped it to us that way" (so she knew and had seen that the bracelet was missing a diamond but let us take it home with us the day before.. I'm telling you #1 employee right here) We were then told by Abbey and Mike that it was 2 days passed the return policy date for a refund.. I proceeded to explain that we had been in there two weeks prior and that Abbey had told us we COULD NOT get a refund at all only exchange or buy something else in store. Abbey then said "I never told you that, I offered you a refund" and I continued to argue that she in fact had told us NO REFUND and the other guy in store the initial day we went in was there also and agreed that we were not offered a refund. Abbey then said "well he's the assistant manager so I guess he can make the final call, but I'm sure you will not receive a FULL refund". Mike then said "lets see what we can do here" he and Abbey proceed to try and do the refund which I suppose went through and then Mike said "well we can't issue a refund because we don't have cash in the drawer" like what?? So I asked if there was another way to received a refund and he said "well we can issue a check that has to come from the cooperate office but I have no idea when you'll receive it" we agreed for the check refund. He asked for a mailing address and printed a receipt, had my boyfriend to sign for the refund amount etc. I then ask him what his name was and he replied with Mike then I asked what the girls name was and he replied Abbey and I asked to borrow a pen he then flicked it across the counter to me and said "yeah make sure you write that down, and when you call make sure that you tell them how nice we were". Mike also would not provide me with a cooperate office number or a number for someone higher up than he is. Mike also made a comment on a necklace my boyfriend was wearing and said "yeah you have a big Jesus on your necklace to" what that was suppose to mean we still are not sure but take that how you'd like. Mike nor Abbey should be working with the public in my opinion. So because my boyfriend and I were tired of having issues with a bracelet that he paid right at $600 for this is how poorly we were treated and talked to at this location. Very very disappointed that we were treated this way. In conclusion all of this could have been avoided if Abbey had not refused a refund in the first place. So now the waiting game to see if we ever receive the check in the mail from the cooperate office. We will not recommend anyone to this location/store. If you choose to go here I would avoid Abbey and Mike, maybe your experience will be better than ours.

I'm sorry Kay's jewlery but I'm not going to keep bringing in my necklace for u guys to every time the chain breaks I'm sorry but I will not bring in my necklace ever again for u guys to fix

My husband ordered a watch for me for my birthday online. It is too big so we dove 40 minutes to the closest Kay’s which is in Roanoke Virginia. Once there we were told the watch technician wasn’t in and there would be a fee. A fee for removing one link? We already spent over $300 on a purchase only to be told we have to spend more to have a link removed because we bought it online instead of walking into your store? Had we bought it in store there would be no fee! Worse service ever! We returned the jewelry and won’t buy from you again. You lost a sale and a customer because your employees and policies are horrible.

I ordered a really nice, custom necklace online, and I put in my address and it was accepted and gave me a delivery date and all. The day before it’s meant to be delivered I get an email saying my “Address is incomplete” and “Undeliverable” So I contact customer service through the online messaging system and eventually get to message a real person and she is immediately very rude and I give her my billing address and she responds with “no I’m sorry” With no explanation just no... from there on she continued to be very short and didn’t provide explanations unless I asked for them. Very very dissatisfied with this company and the online support. Do not offer these services if they are unhelpful and incorrect. I will be tracking closely for my refund.

On January 15th I went inside Kay Jewelers in Atlanta Georgia to pick up some rings during my visit there the young lady was very rude she snatched my receipt out of my hand and told me that I would have to come back and pick up my items which I did not do. I contacted Kay Jewelers corporate office on the same date January 15th and I have yet to hear from a district manager a manager of the store or anybody in corporate this is the worst customer service I will not be doing any more business with Kay's Jewelers I will take my money elsewhere.