Kay JewelersReviews of kay.com

I bought a ring from Kay in June 1. It was delivered on June 8th (great timing). The ring was to big so I called Kay and asked if they had the ring instore (they did). When I arrived I immediately pulled out my receipt and the ring. The lady that was helping me could not find my name in the system of having purchased from there store before. She called management to look through there system (they eventually found me in there system after waiting for an hour). I told her i wanted to exchange the ring for a different size in which she told me that they do not carry that ring in-store (I told her I called earlier and confirmed they did). Well they didn’t. So I went through the process of trying to return the ring instead of exchanging it. She goes to enter my information into the computer again and tells me that my order number is not in the system and she would have to call and wait for someone to help her again. After sitting there for another hour she tells me that my order number, delivery date, and order date were wrong and not what I had printed out. I showed her my confirmation email, and the account I set up on there website to confirm that all were correct. She has to again call someone to help her. Finally after another thirty minutes of waiting they finally tell me my order is correct and they can return my ring just not at full price. I will NEVER buy from Kay again. I waited there for over 2 hours with no explanation of what they were doing, no apology for telling me I was in the wrong for trying to exchange something I purchased from them. The lady helping me did not take me seriously and joked that this happens all the time. That is totally unacceptable!

My story. A horrible day experience: I searched high and low for months only to find the perfect engagement ring on Kay Jewelers. The ring said that it was available in a store about 50+ miles from my home and that it can be ready for pick up in 4hrs. I immediately placed the order thru affirm and couldn’t want to get the ring for a surprise engagement. After check out I received a confirmation but the confirmation was weird. It stated that the order would be sent out to the store located 50+ miles away from my home. I called the service rep at Kay Jewelers and informed them that I received an email confirmation stating that the ring I ordered was being sent out to the store when initially online it was in store for pick up so something must be wrong. The rep notified me that the ring might not be in the store and that mistakes like this happen and not to worry. If I had known that I would’ve had the ring shipped to a store much closer. The rep also stated that I would receive an email confirmation once the ring arrived at the store. I waited several days before receiving the email that the ring was ready for pick up. I drove about an hour and 30min to Kay Jewelers at 2131 Holmdel Parcel 2131 ST. HWY. 35 STE. 101 Holmdel 07733. When I arrived I was greeted rather strangely but In a polite manner I notified the store clerk that I had a confirmation for a pick up. The clerk stated that I did not need any confirmation number only my name. I provided my name and the clerk verified that the ring did in fact get delivered the day of. When the clerk opened the box I noticed that it was the WRONG ring😞. I notified the sales rep that the ring was incorrect and she almost assumed there was a mistake on my part. I gave her the order number. She looked up the ring on her tablet and clearly seen that the ring I ordered and the ring that was sent was clearly wrong. The clerk then proceeded to walk over to another part of the store only to come back with the ring I initially ordered which was actually in stock. The rep stated that Kay Jewelers made a mistake because the ring was actually in stock and that Kay jewelers clearly sent the wrong ring to the her store from another location. The clerk stated that she could not just give me the ring I ordered because what is she suppose to do with the ring that was sent to her store. The clerk suggested I either take the ring I did not order that was sent to her store or apply for a store card to get the ring I initially ordered and mentioned the store credit card over and over which ultimately made me feel uncomfortable. I ultimately left without the ring I was approved for and purchased through affirm although the correct ring was in store. 😢😢😢. I have to reapply for affirm and now I am so disgusted I don’t even want to use Kay jewelers nor would I recommend to anyone.

I purchased a set of small diamond earrings from Kay Jewelers for my wife for Mother's Day a couple of weeks ago. My wife informed me just a couple of days ago...today being the 2nd of June...that a back came off one of her earrings without her knowing it and the earring also ended up being lost without her knowing it. I contacted Kay's Jewelers and they refused to replace the earrings nor refund the money I spent. I stated the earring that fell off was inferior and defective I deserve attention to this matter. They refused. So now my wife does not have a Mother's Day present and I have spent money on a product that I believed was good quality but wasn't. Very poor customer service. I wouldn't recommend Kay Jewelers to anyone!

My husband had a custom necklace made for Mother’s Day, not only didn’t it take 45 days to get to me, but the chain was way to small and he knows he selected an appropriate size. The packing slip states you can make exchanges or returns to any store, so we went to a local store and tried! The sales rep stated all custom jewelry comes with 18” chains and they could not be exchanged and I can purchase another. I mean I would be a fool to purchase something else when they couldn’t honor the policy I had in hand! So I had to buy a chain from Walmart to wear my pendant. I ended up calling corporate about it. The lady let me speak and when I stopped she was still silent. Turns out she wasn’t even listening. Then she tells me, there is nothing they can do that’s their policy to not make any exchanges on custom jewelry and that was it. I will absolutely not ever consider them for nothing. They are a sorry establishment with unprofessional service

DO NOT SHOP KAY JEWELORS!! WORST COMPANY I HAVE EVER EXPERIENCED. WORST FREAKIN CUSTOMER SERVICE THE WAIT TIME FOR THEIR MESS UP WAS HOUR OR MORE. THEN THE OH SO HAPPY LINDSEY WAS HORRIBLE WITH GIVING ANY INFORMATION. IN THE MEAN TIME I AM OUT OF OVER 400 DOLLARS BECAUSE THEY HAVE ITEMS ON THEIR WEBSITE THAT IS DEFINAATELY SOLD OUT SO THEY SAY. I HATE THIS COMPANY AND WILL NEVER SHOP THEM. EVER. HOPE THEY GO OUT OF BUSINESS THE ABSOLUTE WORST COMPANY EVER!

My military son and daughter-in-law have had nothing but heartache with the wedding ring he bought for his bride-to-be. Within a few weeks of having the ring, the diamond fell out. Long story short, this happened again and now after "fixing" the ring a third time with platinum, the ring stands higher than before and my daughter-in-law doesn't like it. Kay Jewelers will NOT take the ring back. Half of the 4+ months she has had the ring, it has been back with Kay to be "fixed." Unless Kay makes this right with my son and daughter-in-law, I work in a very public domain and plan to let EVERYONE I know NEVER to shop at a Kay Jeweler!

This is the worst experience I’ve ever had in my life when it comes to purchasing anything My fiancé and I have been trying to purchase a bridal set through Kay jewelers online for 4 days She found a set she really loved at a reasonable price so I went through Kay online. I have a credit account through them and put 20% down through my checking account and the remaining balance on their account. The order was placed Monday may 10th 1645. I received a email at 0430 stating the order had been canceled. It showed canceled due to payment error which we believe was incorrect billing info for my checking account. When I called customer service I was told the item must be out of stock. Even though I could still add it to my cart. The rep said you can try placing the order again which I did. And again it was canceled. My fiancé was upset but decided we would look for something else. She found another. I placed the order and again this one was canceled. Again contacted customer service and was told sorry this item must be out of stock. At this point I have placed 3 orders and had holds placed on my bank account credit card and Kay jewelers account. This morning may 12 my fiancé with the assistance of Kay’s online message assist went through 4 different ring sets before deciding on one. She asked to confirm that the item was available and explained our recent experience. She was assured that both were available in her size so I immediately placed the order fast forward an hour I was called by a K representative verifying that I placed the order since there were multiple transactions I explained to the representative the issues he also assured me that it was in stock and he would continue the order one hour after that I got another cancellation email. You cannot respond to the emails the only number there is is customer service and I keep getting told they can’t give me a definitive answer as to why my orders are being canceled I now have over $6000 of holds against my bank account and credit cards And that is with them dropping the first two charges of over 2000 each off the Kay account at this point I couldn’t walk in the store and purchase a set if I wanted to until all of the holds are removed which I was told approximately 3-5 business days. When I talk to customer service about this I was basically told unfortunately there’s nothing they can do but if there is something we can do to help you please let us know. Everything I’ve asked them to do they cannot do aside from offer me a 10% discount I have shopped with Kay jewelers for over 15 years and I will say I do not believe I will ever shop with them again

THIS STORE IS A RIP OFF, they sent me a coupon code for my birthday, which i used on 2 items, 1 ring came in to small, which it states on the website can exchange sizes no problem, in store the woman returns it INSTEAD of exchanging the size AS I ASKED HER TO DO and then wanted me to repurchase which voided out my coupon code completely as she stated that would show me using it twice ALTHOUGH it was the same item-which i had only wanted to exchange I'm the first place so i called customer service who then said now since the coupon code was voided the second i bought was now full price and they would not replace my coupon code so i waited for a call back from management which i have never rec'd so now no rings , no jewelry , no coupon code so instead of a nice birthday surprise from Kay jewelers they ruined my birthday with their crappy reward program that SUCKS!!!!!!!