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Kay Jewelers (kay.com) has 428 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Gumaro D.
Don’t buy online . Save your self the headache it won’t show up . And when you contact them . All there gonna say is . Www Kay.com . Purchased a 14k rope chain . One 10k ring as well as a 14 k gold bracelet . Then the next day they’ll tell you that they don’t know what happened don’t even apologize there is nothing they can do about it . Worst experience.
Gail L.
I tried to order a watch online to ship to my local Kay store. I never got a confirming email, so I called numerous times and was told they had no record of my order. But a few days later, my credit card was charged for the watch. I called and called and told they show no order placed and no explanation why my credit card was charged. I am hoping my credit card company can get to the bottom of this.
Unknown P.
I was given a ring from my sister where she purchased a ring from this company. They are selling it as 10 kt white gold and diamond pear shaped ring . I've only had it for 2 weeks and all ready turning a bronze color. It's fake!!!! They are selling it on line as real jewelry but it's not real. This is Kay jewelers, they suck. They are liars!!!!!!!!! Do not buy from this company at all. You will regret it! Hire an attorney.
Jon C.
Overpriced Jewerly. I have purchased some gold chains on Kay to find out that I paid over 3 times the cost. I found the same chain online at several other retailers for much cheaper. Avoid Kay
Tim R.
It's not often my wife wants to purchase a piece of jewelry but when she does, she spares no expense. We waited for the Kay jewelers in Cambridge Mn. to open at 10:00am. At 10:20, we decided to leave as they never opened the doors. Not only did they lose a huge sale today, but I'll never buy there again.
Katie H.
Went to have my ring accessed to keep my warranty active. The store was closed at 1:47pm on a Wednesday. How can we keep our warranty active if we can’t get our jewelry properly accessed as needed?
Ryan C.
I got proposed to in March of 2021. I was elated! My ring is gorgeous and my soon to be husband is incredible. KAY JEWELERS HAS DONE EVERYTHING TO TRY TO RUIN THIS EXPERIENCE FOR US. 1. They were unable to adhere to the original completion date of the ring and my Fiancé had to change his entire plan for the proposal. 2. My ring finger had already been sized before the purchase of the ring and Kay did not make the ring to those specs before the ring was picked up. 3. Within two weeks a surrounding stone fell out and we figured we would have the stone replaced at the same time that they resized the ring to the original size that was requested. Apparently this is beyond what they are capable of because they sized the ring (still the wrong size) and also did not replace the missing stone. 4. During the process of trying to get the size and the stone fixed the associate that had been assisting my fiance throughout the process informs him that because the ring is custom they will not cover it under their extended warranty. Three months later we find out that this is inaccurate information and that the associate just doesn't know how to enter the extended warranty on a custom ring in their system. 5. We go to a different store to have the sizing taken care of because the ring is still just too big and we figure dealing with a different store will warrant better results. WE WERE WRONG! We send the ring off to be resized AND TO HAVE ANOTHER STONE REPLACED BECAUSE ONE HAS FALLEN OUT AGAIN. The new associate at the new store assures us that she will take care of it. The ring AGAIN comes back without the stone being replaced. I'd really like to Thank Duane from the Steele Creek store in Charlotte, NC, Teresa from the Pineville store in Charlotte, NC, and all parties involved for making this the worst possible experience.
Robert Chapklin, J.
Purchased my wife's wedding ring from you guys thinking you would provide a lifetime of high quality service. I wanted to upgrade her ring for our 5 year anniversary, but we recently just had two children and the pandemic so I was hoping to move it up and do it this year. Today I received notification from my credit app that you guys closed my account with 0 communication or warning. Now my credit is messed up literally for no reason because you have now ruined my credit ratio right after a pandemic and 2 children, and I am now stuck with a wedding ring forever that I can never upgrade without messing up my credit even more with an inquiry. You guys absolutely suck and should not be in a business that involves making people happy for a lifetime if you just care about small profits
