Kay JewelersReviews of kay.com

I ordered 2 birthstone bracelets for my daughter in-laws last Christmas (2020). When they arrived I was so disappointed. They looked so cheap and were made in China. They looked like a child toy bracelet. They were supposed to be silver and real gemstones. They were 150 dollars each. It took them forever to ship and they arrived too late to try to send back. I wish I had sent them back but I went ahead and gave the bracelets to them. I was so embarrassed to give such a gift. I will never get anything from Kay's again. I am quick to tell others Do Not Shop there!

I made several payments to the store.But only two were recorded the worst company to deal with and the financial institute they deal with comenity the worst no help resolving store doesn’t answer Do no buy from Kay’s Junk They don’t answer cause they don’t want to deal with anything besides making a sale call and You will see no answer Their jewelry falls apart within weeks

UPDATE I got a email that my package was delivered so I went and picked up my package, and guess what? It wasn’t the damn ring I had ordered. Surprise surprise!! I ordered a ring and they got the payment and it had been sitting supposedly on LA waiting since sept 4. I should of read the reviews. I lost $50

I ordered 2 pcs bangle but it's not delivered. I guess it's not legit. I'm trying to email it's always saying 10 days but it's more than 10 days still haven't received my item and not returned my money.

I didn’t want to even give this shady company a 1 star. Lost my jewelry after days of giving me the run around.. and then they finally tell me, they let pick out another ring, and now there telling me I can never trade my ring in. Upgrade so be it.

Sold me a 10k gold chain that tested fake at TWO different jewelers . They will not issue me a refund and want me to pay $100 to get it inspected even though I paid for lifetime warranty

The store itself was no problem we financed wedding rings and a year later attempted to pay off the balance..Kay's finances through Commenity Bank. After paying the full balance for a few months we continued to rieceve bills for small Dallas amounts it took alot of time trying to contact Commenity and plead your case they would say yea it's paid and the next month I would rieceve another bill for a small amount plus now late fees month after month untill they had gotten more than they should of been paid. Very very poor customer service. Kay's lost a customer over it and I tell anyone looking to buy jewelry avoid Kay's.

My husband bought a wedding ring for our 10 year anniversary diamonds falling out the set is only 2 months old it's been sent off twice. The first time I went in to Kay's to have it sent off the sales lady ask HAVE YOU SLEPT WITH YOUR RING ON OR TAKEN A SHOWER WITH IT ON DID YOU WORK WITH IT ON OMG to have those questions asked means the jewelry is of poor quality. I RECOMMEND NOT TO EVER BUY FROM KAYS JEWELRY. BUYER BEWARE