Kay JewelersReviews of kay.com

My experience Kay sales people are very rude. They're nice when they're trying to sell you outrageously priced jewelry. But if you are unhappy with your purchase. There's a 30-day policy. I believe some of Kay's people need ethnic training badly. I bought $3,000 worth of jewelry wanted to terminate the warranty and get a refund on a piece of jewelry it was way over price. But I was happy with the other jewelry. Until that telephone conversation I had with a salesperson I stated my concerns and then it seems like I was interrogated. All I heard was okay the sound of the phone hanging up That is not the way you treat a customer so now I'm taking everything back you don't appreciate me patronize your store. With your rudeness I don't want your jewelry

Ordered a Garmin watch that was on clearance online. Once it arrived, I noticed that the seal on the box was broken. So I opened the box and it was obvious that the watch wasn't new. The protective seal on the screen was missing and the watch had just been thrown in the box without even trying to put it back correctly. To top that off, the charger cable was missing as well. So I contacted the customer service on their website, and they said that I can switch it for a new one at a store where it is in stock or I can send it back and they would ship a new one. Since it is a gift and time-sensitive I had to drive to a store an hour away as it was the only one near me that had the watch in stock. It was approved by two different customer service agents that the watch is in stock in that store, but lo and behold, it was indeed NOT in stock. The sales person was very rude about it and rolled his eyes at me when I explained the situation. I still ended up having to send the watch back, and am now waiting for a replacement. I am so disappointed and frustrated with Kay Jewelers. Never buying anything from them again.

Purchased a $2,000 necklace that was on sale for $570 dollars paid for and everything a day later they sent me a email and said that it was out of stock I would give Kay's a zero star if I could I don't think I will shop with them in the future seemed like a scam to me they tried to sell me the most expensive necklace in the store when I came back in seems like a complete and total scam but buy at your own risk I thought I would get this off of my mind this morning thanks

I would give negative stars if it were possible! I bought a Rotary brand watch from them 4 years ago. I had brought it in 4 times to get it fixed. The last time I brought it in, they said it was no longer under warranty...which is odd, since I showed them my warranty paperwork, that I paid an extra $100.00, that states 5 years on parts and workmanship. Today they gave me back my watch that was more damaged than when I dropped it off months ago! I was told I would get no credit, etc. for my watch, that I paid $300.00, plus the extra $100.00 extended warranty! To top it off, the salesman said I could buy a better watch for a few thousand dollars!! Moron thinks I will give this store another cent ?!?!

I'd give them negative stars if I could. They lie about quality, and talk about how gullible customers are. They push garbage diamonds like they're something special and hard to get, their chocolate diamonds are a joke, totally overrated and overpriced. Buy from an online source without all the overhead. You'll save a ton of money and hassle. Did I mention they have sneaky ways to avoid honoring warranties?

Bought Rolex watch in may for $9500 however bill received on credit card statement $10,500 ok all lies , now i took this watch to be appraised and the watch is worth $4000 total scam . Stay away from Kay sawgrass mall and nobody answer all lies all lies i was robbed and had reported their business practices to attorney general.

Do not buy bracelets here. It is not worth the money. It's been months since I bought two bracelets and, not long it broke. Also, the staff here is disrespectful. These people and the product sucks.

Have bought over $20,000 from this company. No more. After less than a year 2 bracelets broke, they charged wa 225.00 to fix. They do not stand by their product. Will never shop with Kay's again.