Kay JewelersReviews of kay.com

Needed to get a stone replaced, the customer service was great! Rex from the Elmira location was able to get everything we needed quickly even though the system was giving him some trouble. Very professional and helpful from start to finish!

Although "Diamonds Are a Girl's Best Friend" made the song popular, it was Wendy at Kay’s Jewelry in Clermont, Florida, who kindly fixed my tennis bracelet at no cost when I was browsing. With Valentine’s Day on February 14th coming up, consider stopping by Kay’s for a sparkling gift for someone special. Wishing you a Happy Valentine’s Day! Warm thanks to Wendy and everyone at Kay’s. Corrine

Went to Stroudsburg store, the salesperson , manager and others were very polite, helped me pick out a diamond ring, it came in a day before they said, Wife loves the ring, Price was good, will return, Thank you. Enjoy the popcorn. LOL

🖼️-The best "Sales" advice isn't about money. It’s about Mercy-🖼️ 💍-I’ve been thinking a lot about a recent experience at Summit Mall. Two weeks ago,I went in looking "rough" twice. I mean just out of the gym I believe my shirt had a hot sauce stain on it... It was bad..... 💍-One person, Jaime, treated me like I was the most important person in the room both times. She didn't know "The Don" was under the gym clothes—she just knew how to treat a human being. A few days ago I popped in and bought a watch the next day bought a ring and I'm actually headed there now to buy a chain. ♠️-If you treat a person like a millionaire, they’ll act like one. But more importantly, if you treat a person with mercy and kindness, you win a customer for life. Shoutout to Jaime for seeing the man, not the outfit. ♠️-We always say we treat the janitor and the CEO the same, but Jaime actually lives it. Because she treated me like a millionaire when I looked like a wreck, I walked back in as THE DON and bought the entire store... Go see Jaime summit mall 10❌-The lesson? Treat everyone like there’s an election tomorrow and they’re the only vote that matters. You never know who is standing in front of you—or what they’re carrying. 🎬-THE WAVE IS COMING‼️🦈🌊🏄🏿‍♂️ ♠️-MWONYONYI THE DON-♠️

Phyllis made sure we were promptly greeted, received the best price that we could, and left with a smile. My wife and I appreciated the experience and will be back.

Everyone was so friendly and helpful!

I left a review on here that stated manager is rude. I cannot find it. It was a mistake. I never have an issue at Kay’s. Though I was quite upset that I paid a lot for a watch and had Kay’s send it out for a repair. Only to find it being couple hundred bucks for repair. That was upsetting. However, 99% of the time I have nothing but great cs toward me

I was helped by the ASM, Sydonna Vaughn at the Wilson , North Carolina location… she was very knowledgeable about the merchandise and knew exactly what I needed and helped make my shopping experience very pleasant and joyful…. I will be back again for something else sooner or later… thanks Kay’s