Kay JewelersReviews of kay.com

I Ordered A Wedding Ring Off Line And When My Package Arrived The Box Was Completely Empty I Called Kay Customer Service And They pretty Much Told Me They Are Not Refunding Me Anything Thank God For Emails Will Be Reaching Out To A Lawyer

Bought an engagement ring about 3 years ago and bought Kay’s warranties to go with it. The main diamond in the halo got pushed in with some minor damage to prongs and Kay’s is telling me it can’t be repaired and they will give me the price I paid for the ring, not the value it has today to replace the ring…..so I would be out ANOTHER $1000 or more to replace it with the same ring! Useless warranty, useless customer service and complete scammers!! What ever you do DON’T shop at Kay’s or you’re throwing your money away!!! Plus the store associate was rude and lied about calling us! After over three weeks we had to follow up with the store ourselves!

Wow, absolutely NASTY people! I went in to make an adjustment to a bracelet I bought last week. I have never ever been treated this horribly at any store. I was stunned at the level of nastiness for no reason. So insanely rude and horrible service. I am still trying to understand why I was treated that way. I just can't understand it. PLEASE DON'T EVER SHOP HERE!

I will never order from them they get your money and when you get the item it is already damaged. This was my first time ordering through them and i will never order through them ever again

I purchased a ring on line, it was a special 75% off diamond wedding band, the purchase was on July 6th. They sent me an email on July 15th stating they canceled my order because of stock issues. Didn't offer an alternative,nothing! I believe it was a fraudulent advertisement and they either never had the product or never intended to sell the ring at that price! I will never purchase again from Kay jewler ! Do better Kay and buyer beware!

I will not be shopping at Kay Jewelers again. While the jewelry itself was fine, the financing experience and lack of customer service completely overshadowed my purchase. I signed up for the 0% promotional financing, only to discover that an Assurance/insurance product had been added to my account without my knowledge or consent. There were also fees associated with using the promotional financing. As soon as I noticed these charges, I paid the account off in full. I repeatedly asked customer service to provide documentation showing that I had authorized the insurance coverage, but they never provided any proof. Instead, they continued to tell me that their records showed I had enrolled, without directly answering my questions. They also refused to refund the approximately $75 in charges. What disappointed me most was their lack of customer service. They were willing to lose a customer over $75 rather than address my concerns or provide the documentation I requested. I expect honesty, transparency, and accountability from a company, and unfortunately, that was not my experience. I would encourage anyone using their promotional financing to carefully review every charge on their account.

Don't use their interest free program with their credit card. I used it twice... the first time was okay. The second time they started charging me a $2.99 fee for paper statements. I had set up automatic payments to pay off the exact amount I should have owed for the zero interest period. Because I didn't see that shitty fee, they ended up charging me interest for the entire amount. Customer service was useless. I will never shop in a Kay jewelers again.

After being a customer for 5 years I was always hit with a little bit of interest no big deal this year I was hit with $400 interest for this month an was told it was going to be $60 to $70 a month interest after that ! So I paid it in full and today I was told I still have to pay interest even tho I have a zero balance I will be closing my account after I get my statement !Don’t buy nothing from them if you do pay in full cause you’ll over pay by the time your done