Kay JewelersReviews of kay.com

Purchased a white gold diamond ring here and a few weeks later my white gold tarnished to yellow. Went back to the store and they said it’s supposed to do that. What the heck? I complained and chatted to their customer service on their website, and they said “White gold is not truly white gold. Other metals are used in conjunction with yellow to make it white. They can have it rhodium plated to give it that white gold appearance.” So they are admitting that it’s not gold and it’s rhodium plated and insist I take it back in to have it rhodium plated. What a scam! I own plenty of other white gold jewelry purchased elsewhere and they’ve never changed colors.

He purposed to me on January 8th, he bought the ring on January 5th 2022. Since then my ring has turned yellow twice. They acted me if I use hand sanitizer, I don’t I do the good old fashioned hand washing technique.. I don’t want to go through the hassle of having my ring shipped off for another two weeks. It’s a white gold ring that’s about $5,000, with lots of diamonds. When I got the ring it was too big so I brought it to a store in CT, the lady ended up scratching it so I had to get it shipped out for that. I don’t think a ring this expensive should be turning yellow every three to four months. It’s unacceptable!

I had a gold rope chain I bought in 2018 and bought the insurance with it. The manager at the store he and I always had a good rapport so I thought. The clasp broke I had to send it off to be repaired when it came back they opened the shipping bag and it was in some kind of oil. They cleaned it and I went on my way. Couple days later it started turning colors and looked Rusty I took it back about a week later they sent it off to be cleaned got it back happened again. Now they started blaming me and telling me it’s from my diet my PH levels are off it’s my cologne all the while I’m telling them I had this chain for 4 years and it happened only after I got it back from the oil. The lady assistant manager tried to belittle me in front of my wife and son telling me it’s me and my PH is doing it. So it turned again for the 4th time and I took it to another store and spoke with the manager he was awesome told me it wasn’t my fault and he cleaned it and told me to let him know if it happened again and he’d send it off to a different place to get it cleaned. They also gave me a cleaning cloth. I was fed up so I stopped wearing the necklace even not wearing the necklace it turned black. So I called back to the store I purchased spoke to the manager and he sarcastically told me to bring it up there so he can wear it for a week and see if it turns. Feeling disrespected and made to feel like I was crazy I waited for about a month before my wife made me take it for principle. Upon taking it he called me in two days and said yeah you were right it turned colors and I’m going to exchange it so I asked him so I’m not crazy huh? He responds no we thought you were though. No apology no acknowledgment from anyone

VICTORIA is the manager at the store located on 34th street in Manhattan New York is racist and doesn’t know how to resolve conflict. I brought a necklace for repair and dropped it off at 34th street New York location after a month of dropping off my jewelry I had to contact the store to do a follow up on my necklace and I was told it’s there and ready for pickup. I ask a question why wasn’t I informed I got a response check your spam mail. I replied I did and I didn’t see it in my emails. Anyway I went to pick up the jewelry and it couldn’t go around my neck. The chain was for a little girl like my chain had been switched. Only the clasp was broken and I brought it to be repaired and cleaned and stones checked. I waited to speak with VICTORIA and when she approached me she came with a negative tone saying that’s what I dropped off to be cleaned and repaired. I know I dropped off a 20 inch necklace that I had purchased for me and not for a little girl. Victoria proceed to contact the claims department and till today I haven’t heard anything from the claims department and VICTORIA will not come to the phone there is always an excuse of her busy or she will come to the phone say hello, once I say my name she will put the phone down and walk away and another associate will come about five minutes later and pick up the phone and tell me she’s busy. I am tired, I just want back the necklace I sent for repaired and cleaned and stones inspected a 20 inch necklace. I left whatever jewelry Victoria was given back to me as the jewelry I sent for repair at the store on 34th street in Manhattan New York. That wasn’t the jewelry I dropped off.

Kays website is absolute dog crap, hundreds of thousands of dollars profited from them yearly and they can't create a up to date website that actually keeps track of stock.. (not even mentioning how lousy the website is itself with the freezing and screen jumping issues) I had ordered 3 rings back to back, each and every one 'not in stock your order is canceled' from a NO REPLY email.... Like you lazy sorry people ?! I do not want or need assistance nor do I want to call someone who will be NO help to me what so over. Like what are they gonna see my screen and tell me what is and isn't In stock ? I'm heading over to your competitors website right now and if I get to order the ring I want right away, I will never ever ever shop with kay online EVER again.

We purchased a diamond necklace and earrings as a graduation gift for our daughter. This was our first time shopping at Kay's (and will be the last after our experience with them). Our daughter did not care for the necklace/earrings, so we attempted to return them for a store credit. We missed the 90-day exchange policy by three days. They refused to give us a store credit. I recommend shopping at Costco or Sam's Club who have a generous return policy, higher quality and better prices.

I normally don’t do this, but something has to be done, and I would appreciate it if everybody shared my posts I’ve been working for Kay jewelers for a year now, and was terminated because I was being harassed and bullied by my manager. I put in several complaints, even went above her to talk to her boss to be relocated because I love my job and didn’t wanna lose my job. Nobody has gotten back to me so I took it upon myself to write it on kayjewelers.com and as soon as I write it on kayjewelers.com I got an email saying I was terminated. Not even a phone call Nobody deserves to work in an environment where they’re getting bullied and harassed by their manager. I have no choice but to come on social network for my voice to be heard. Please share the location is Kay jewelers in Shirley New York. It’s not right at all… also not getting breaks but them still taking it out of my check ….. been doing it the day I started… nobody should have anxiety attacks about going to work

You buy an item on sunday , your order is confirmed and then cancelled in the middle of the night ( Issue on their end) . You speak w/ customer service they do everything but get you a manager and then the price of the item suddenly goes up more and the best part is they wont give you the price that you originally ordered your item at. SCAM