Kay JewelersReviews of kay.com

Had ring sized up and when I got it back I told the sales lady that one of the small diamonds felt loose and out of place. She inspected it and said the prongs were all in place. Less than 3 months the stone fell out. I took my ring today to a local jewelry doctor to have it inspected to see how much to replace lost diamond and that another small Diamond on the other side felt like it was out of place how the one that fell out did. Was informed after inspection that the one I felt was going to fall out this time wasn’t even a Diamond that it had been replaced with a CZ!!! And that the prongs were loose on the top that held the main Diamond in place! I’ll never do business again with Kay’s!! Trust your gut! I knew something wasn’t right when I got it back!

Horrible Horrible experience I ordered a ring for pick up. I get to the store and they have a different ring there saying it was a glitch in the system we dont have that ring. Hence this is for my engagement party and they did not care one bit KAYS IS A SCAM ! FALSE ADVERTISEMENT!

Really didn’t want to give them 1 star. Took my ring in that has lifetime warranty because it broke . They sent the ring out and then emailed me and said the ring was ready. So I went to store to pick it up and when they took it out of the bag it wasn’t repaired at all. The girl said, “ They said they couldn’t repair it!” Oh and we don’t carry that ring anymore. Really?? Do not go to Kay’s ! You would think they would have at least offered to make it right!!

Customer service is horrible and grueling with a long wait time specifically at the Dadeland Mall in Miami. Don’t make the mistake of ordering rings for your wedding the month before or you may be at the altar without a ring like we were! I waited for 1.5 hours after I asked the rep to make a call. They had canceled the ring and were in the process of sending it back, even though we were there 6-days after they called and one of the rings had just arrived the day before. Doesn’t it make sense we would pick up all our rings at once? Each ring was in a different bin in different locations at the store. When they found the other ring, they didn’t even show it to me and told me that I should rebuy it even though a refund didn’t appear in our bank yet. We were left waiting for a refund and our ring was being held hostage. When asking for a rubber substitute ring, they charged us $40, not the same and overpriced. I wouldn’t even give 1 star, more like a -5. I was even told a story about how this happened to another groom a month earlier as a selling point.

#kay #kayjewelers I was bait and switched by this company. Toms River, Ocean County Mall, manager Octavio Dejesus and his crew lied to me. As I was shopping for my wife and mother-in-laws christmas gifts, I stopped in their business. The sales girl, who while bumbling at counter told me she was new, also told me that as long as I was over $350 in sales that there would be no interest for 6 months. I received a text reminding me of my payment so i went to the store and paid my $50.00 to the same girl. Then I receive a statement saying i never paid my monthly bill. Call up the number on the bill, thinking I'm calling Kay since their logo is on the envelope. I get Genesis FS, who is the bank that backs the stores credit line. Well, 1 of 2. But apparently they don't offer promotions where as the other does. Wondered why I didn't see this advertised in there but was then being talked to by the sales girl, I have been a customer here for about 10 years and been getting promotions since my first purchase, my engagement ring. I then go to Kay because they've always helped me with all my other needs. Then the manager, Octavio, who couldn't be less helpful as he approached the whole situation like he was going into a fight. His animosity and overall reaction to my request for some help just seemed like he had this argument before. Like its common practice here. I couldn't be less disappointed in Kay Jewelers. I will never buy a thing from this company again.

Received wrong item in order.Called immediately and tried to get corrected but Customer service was no help and rude .Stay away from this company!

Ordered online on January 7th I'm still waiting... Can't do a investigation on missing item on a timely manner. Store manager signed for the product that was supposed to be picked up at store location

Wow! I’m surprised how they handle they poor communication with their customers. I have a line of credit of $2600 and they drop this amount without notification or at least sending a letter. When I try to reach them on the phone they don’t know how to justify this action. Just a bunch of crap.