Kay JewelersReviews of kay.com

The girls in the store were very helpful and sweet when we asked for an appraisal! They gave us a wonderful appraisal, and were very generous with their time! I go back today to have the ring sized!

Great service from Cate. Very knowledgeable and helpful. I was impressed with the customer service I received. Again thank you Cate for all the support I received from you!

Melina was very helpful and went out of her way to look for the anniversary ring that I found online. Unfortunately, the ring that I wanted was clearance only and no longer available. She went ahead and offered suggestions as a replacement and ended up getting a better ring with a better quality diamond and better price as it happened to be on sale too for a very good price, not to mention it’s not lab grown but natural diamonds. The ring was meant for me and it was meant for her to sell it to me

i am extremely satisfied with their performance. their pieces are great quality and last long. the silver is non tarnishing which is a big hit for me. they delivered super fast! even sooner than the delivery date! and this happened every time, and i order a lot! returning is no hassle. exchanging and repair is annoying because you have to go down to the store. overall I'm very happy and will definitely be back soon!!

The chairs!

Today, 2/24/2026, my wife and I visited Kay Jewelers at the Waterloo Premium Outlets in Waterloo, NY. We went there to confirm the purchase of a ring. Weeks ago my wife went to another Kay Jewelers location for the 6 month warranty inspection. They could not find a record of any of our three purchases. Finally they found records of 2 of the 3. Fortunately for us today Liuda was working at the Waterloo Location. She tried several different ways to locate our purchase and finally confirmed that we had indeed purchased the third ring in 2024. She then was successful in adding it to my profile hopefully for all the stores to see. Finally, Liuda inspected all of our rings. We thank Liuda for her time, patience and diligence in helping to find the information we needed.

The sales lady help me Find a special necklace for an extremely good price with lifetime insurance at the Racine Kay jewelry store.

I had to take the time to do this review. My husband & I have been a customer for 25 plus years. My husband purchased items for me for Xmas. Which I had a situation w one the items/earrings.My husband reached out to manager at Whitehall, PA. Hoping to resolve the situation. The manager w no hesitation resolved the situation. My tears dried up and I feel so much better. She didn’t have to do what she did. I will forever be thankful for how she went above and beyond. Thank you so so much.