Kay JewelersReviews of kay.com

Absolutely awful and horrible experience. Ordered two items for delivery off of their website. Selected my saved address and ordered. Products were delivered to a random address I didn’t select. I even informed customer service of this and nothing was done. Zero help with refund or actual replacement.

If i could give a 0, I would! I ordered my fiances wedding band online expecting it to be here by a certain date. Date comes and I call to find out when I can pick it up and it is lost. Store can't help and customer service can "escalate". But while I wait, there will be no refund given, and no ring to replace the ring THEY lost! So now I am going to my wedding without my husband's wedding band. They absolutely suck!!

I used to like kay,but this happened to me:I went and paid of wath I owed,then i got another bill,okay i paid and then i got another bill,I am done no more kay jewelers for me and also I will warn others to reconsiderer kay jewers credit card!!!

⭐️ 1 Star — Extremely Disappointing Experience with Kay Jewelers I am extremely disappointed with my recent experience at Kay Jewelers. I brought my wedding ring in early June to have a loose prong tightened. I was told it would take approximately 2 weeks. After more than 3 weeks went by and I still hadn’t heard anything, I called the store myself to check on the status. I was told that my ring was ready and that I could come pick it up. When I arrived to pick up my wedding ring, I was shocked to find a note on it stating that the diamond was cracked. This was never communicated to me when I called. I was specifically told my ring was ready for pickup, so I walked into the store expecting to simply pick up my repaired wedding ring. Instead, I was blindsided by the news that my diamond was now cracked. I brought my ring in because of a loose prong—not a cracked diamond. Naturally, I have serious concerns about how this happened, when the damage occurred, and why no one contacted me to discuss it. A wedding ring is extremely sentimental and not something you expect to leave with a jeweler for a routine repair and get back with a damaged diamond. The lack of communication throughout this entire process made the situation even more frustrating. I expected much better communication, care, and accountability from Kay Jewelers. This experience has completely changed my level of trust in the company, and I would think twice before trusting them with another piece of jewelry. I’m now waiting until end of OCTOBER to get MY wedding ring back from them.

Everything that I have gotten from Kay's has fallen apart. They have the poorest craftsmanship I have ever encountered in jewelry. Like earrings and necklaces have just fallen off. Diamonds just falling to the ground. I can't believe they try and pass themselves as high quality they are by far the cheapest set of crap I have ever bought my wife. And left me totally embarrassed.

just now New Terrible. Completely ruined the gift for my mother's 70h birthday by selling a defective pair of earrings to start, dropping the ball on ordering a replacement pair x2, and after nearly 4 weeks they succeeded in adding insult to injury. Thank you, Deanna, for the lost resources and most importantly enthusiasm. We will definitely caution everyone and spread the word about our Kay's customer experience.

Purchased a nice men's Citizen Corso Diamond watch from a certified dealer from another state. My bracelet needed to have a few links removed for proper fitment. Checked authorized Citizen dealers near me in Montgomery, AL. Called Kay's @ East Chase Loop to get details. Was told they would help me, bring it in! Today, in store, they REFUSED to do it cause I had not purchased it from THEM!!! Down the street, Jared's also an authorizes dealer was more than happy to help tlis old man wirh limited vision. I will NEVER recommend Kay to anyone!

Ok so didnt want to have to do this again but wtf Kay Jewelers. Sent my wedding band out(dickson city pa) to get resized the ring came back sharp to the point of cutting my finger sent it back out to be fixed it came back still as sharp. So went to a different kay (wilkes barre pa) and they sent it to a master jeweler who now says the ring cant be repaired. If they try they will ruin it. ( according to the lady who called me from wilkes barre pa location) this is the second ring your "repairs" have ruined on me. The girls response was well you can buy a new ring. This is my wedding band!! I already had to replace my engagement ring due to the shotty workmanship your company has provided. This is absolutely ridiculous and heart breaking that this is happening again.