Kay JewelersReviews of kay.com

We visited the Clarksburg location on Saturday, 9/16/23, to make an inquiry. There were two staff present, Jo and Michelle, helping other customers. Neither employee acknowledged our presence to say that they would be right with us. Minutes passed by, and we left. Unfortunately, we've had problems with both employees in the past. They've been rude and shown that they don't care about black and brown people. We've spoken with a District Leader who seemed to take our complaint lightly. We suggest shoppers steer clear of this location.

I received an engagement ring and wedding ring set from this brand - only thing is, I never ordered anything from this company. I looked it up and apparently the latest scam is brand's using your stolen information to create a fake order and send you something cheap so they can then create fake customer reviews using your "verified purchase" and your name to build their reputation. This unsolicited set of rings look cheap and are several sizes too big.

Thanks every one!!!!! I was going to used my Kay's card which has nothing on it and about $2700 available to spend. That may not be much money to many, but for me spending $100 with this company is high dollar. Judging by the one-star comments I would not spend $10.00 here. Another thing, I was late in 2020 for obvious reasons and company were told not to report late payment due to the public health crisis, This company waited and now report the late payment back in 2020 EVERY MONTH!!! I keep checking my credit report and now I am inquiring with a legal team over this issue.

Fake diamond fell out after 5 days. 7 weeks later it was returned with replacement stone... unsized. I ordered a ring protector from WISH. When it was "sized" directly below the side diamond is stamped 14k! Company has argued with me ever since. This ring needs an entire new shank. They get your money and walk away. They can careless about the products and customer service. Avoid this company and all sister stores. I've asked for a C.E.O many times. Only to be ignored. Bravo to Virginia Dosos for being proud to run a company and not care.

Honestly to have spent the amount of Money on a Expensive Ring and have to send it out 4 more times after the 1st to get it sized in completely unexceptable. And by all the negative reviews I've read here NOPE NEVER AGAIN will I purchase anything else. 🙃 I've been waiting for my Ring which has been out in service for 3 weeks now and counting.

I will never buy anything from kay jewelers again! I will tell ever person I know not to go there either! I had a engagement ring and the diamonds kept falling out they let me exchange it after I make a fuss, the lady ensured me this one would not loss diamonds .well it did 2 of them I went in and they said I haven't been in here the last 6 months so u can pay to fix it .I said no I won't spend another dime here .For how much I paid for this ring it should not loss diamonds! there's so much to this story but there customer service sucks too.DO NOT GIVE THEM UR BUSINESS! GO ELSEWHERE!

I would rate kays with zero stars if it was optional. We have been with kays for 10 years and just substantially upgraded my wedding ring set and purchased an all diamond bracelet. The bracelet and rings were too big so we had them sent in for sizing. I got the band and bracelet back but not the main ring because I was told the jeweler "broke it to the extent he couldn't fix it and it had to be sent back out to a professional to be foxed" the bracelet was put back together wrong after taking out links and broke as I was showing the manager and the band had a raised loose diamond so it also had to be sent back in. It's been over 30 days now and I don't have even one of the 3 items because of constant issues on their end! The manager admitted to not checking the jewelry when it came back in but assured me they sent it out to a "more professional, experienced jeweler this time around" absolutely unacceptable and ridiculous!

Can I give zero stars? Ring I ordered never left the store and they won’t give me my money back. My 82 year old dad was paying, they don’t care. The utter incompetence is astonishing. Don’t order from this company!!