Kay JewelersReviews of kay.com

Wanted a pinky ring so hubby went to Kay’s 4311 Norfolk pkwy west Melbourne to purchase my Christmas gift. He had cash and they wouldn’t accept it. He had to buy a gift card and then purchase the ring and also the additional warranty. I had the ring sized in January, weeks after Christmas. Several weeks later it was ready. At first it looked fine but I didn’t wear it all the time. One day in March I noticed a chip where it was soldered. Upon further examination you could tell it was a terrible sizing job. Went back to Kay’s and the first thing we were asked was did you purchase the warranty? I asked what difference does it make. It was a terrible job and needs to be fixed. The very condescending clerk smirked and repeated that it was good he bought the additional warranty. So what she was saying was I would have had to pay to have it fixed without this additional purchase. So disgusting. Have always bought from Kay’s but that is the last thing we will buy there. Beware!

I returned some jewelry that I had bought for my girlfriend,well it didn't work out so she gave me back the jewelry and I returned it because I needed the cash. Well this was 2 11 of this year. I still have not received my refund check because the people handling it are incompetent. They messed up the address on the check 4 or no 5 times now and I still have not received my refund. Horrible company

I brought a chain in for repair. The chain had one break in it. When I picked it up it had two breaks. The manager at the Merrimack Outlets told me "this is how they have to made the repair." The two breaks are noticeable and the cost was $130. I will never do business with them again.

I took my diamond earrings in to be rethreaded and to get new backs, with a gold chain that needed another clasp. I was charged almost 400.00 dollars to only have my earring come back worse than what they were, and the chain clasp to break a week later. I been so upset and angry that I have not been able to go back to Kay, and I know I never will, and this was almost a year ago. As soon as I make my last payment with them, I'm done for good.

They are such a rip-off. I was sick and missed paying off a bill before the promotion ended. They offered me $10 on close to a $500 charge. I ripped up my credit card. I used an interest-free promotional credit card and paid them off. The quality of the merchandise is below average. trash trash trash !!

Placed an order at a store and got an email confirmation through via email immediately. Thought everything was good. We left and then within 2 hours we get an email saying the order was cancelled. It was out of business hours then so we contacted them the next day. We were told the order was 'cancelled in error' because they got confused about the email address used for the order. In trying to place a replacement order they then said it was out of stock but they would sell us the same ring for $400 more (30% increase for the cost the original order). Sounds like bait and switch to confuse people and make them pay more. Very shady.

I Really love Good Gold jewelry and for the first 5 years or so I got or should I say I received Kay's jewelry for Anniversary Birthdays Valentine's gifts from my Amazing husband Now I don't have any complaints about the diamond charms gold or chocolate gold or even my Birth month stone however ever gold chain that came with the Beautiful charms Broke even when he bought more expensive chains to go with the Beautiful charms in all actuality Kay's Jewelry probably owe me about 12 Gold Real chains .like I said your Gold charms Earrings Rings watches had a problem with a Diamond Bracelet to however you guys really gave me justice on the Diamond Bracelet But your Gold chains need some extra care.

I bought $500 earrings and less than 4 months in they proved to be defective. They only offered a $300 solution to tighten them. No exchange, nothing other than more than a $300 offer. Don’t buy here. Save your money for a company with a moral compass.