Kay JewelersReviews of kay.com

Absolutely terrible experience... Run, don't walk - I would never recommend kay after what they did to me. Disgusting!!!!

The associate we dealt with at the Fallen Timbers location, was the worst experience we've ever had there. She offered zero help with our warranty issue. She has no interest in helping return customers at all. Highly disappointed!

Never received my order i was scammed and so was a friend of mine

To all customers, I strongly urge you DO NOT BUY FROM KAY. If you buy something with a promo they will not advised you of a 3 day grace period after the promo is up, to pay what you have in full, in return they will charge you 29% interest. KAY is WRONG and unprofessional for doing this. After 30 minuet supervisor conversation, I was advised they just dot not let people know of the grace period. Which in fact are screwing the hard working people over that buy from KAY. KAY is a joke. If this place went bankrupt it would be for the best. KAY, go screw yourself.

I have never published a negative review however I want others to benefit from my horrible experience. Back in mid-November 2023, I visited the local Kay's in Edgewater NJ to purchase a Christmas gift for my elderly mother. The ask was simple: I needed a necklace (1) with a clasp that was easy for elderly fingers to open and close, and (2) that could thread through her pendant loop. The sales lady then proceeded to show me several magnetic clasps and a resizable necklace, as we discussed my requirements and what would be best. After much back and forth, which included sending my mother who is living abroad the photos of the clasps and necklace, I selected one. The sales lady then took a photo of it and forwarded it to the repair center along with the necklace. Just before my trip shortly before Christmas, I went into the store to pickup the necklace. This was where Kay's severe lack of customer service and professionalism was fully demonstrated. First, the necklace was no longer resizable meaning it could not be adjusted to be worn over the head — a very useful alternate way to put it on that was highlighted to me by the sales lady. What she failed to mention was that by changing the clasp, the necklace would no longer be adjustable, something I would never know. Second and more disastrous, the magnetic clasp that we had so painstakingly selected was replaced with a totally different magnetic clasp that, due to its spherical shape, would not fit through the pendant. This change was not communicated to me or the sales lady before it was made. Third, the cost of the magnetic clasp that I selected cost substantially more than the necklace itself! I was fine paying the extra amount if it offered my mother exactly what she needed. The final rub was that my mother was so looking forward to finally being able to wear her pendant after so long AND over the Christmas season none the less, and this could not happen. The intangible cost was so very high. I would strongly recommend anyone looking for important jewelry pieces to look elsewhere and not at Kay's. The professionalism and customer service is appalling and totally lacking.

Placed an order for an engagement ring that was on clearance. The website reflected 1 left in stock. Made the purchase, paid for the ring. About an hour later, I received an email stating that my order had been cancelled due to inventory issues. Would have expected to receive a phone call explaining the issue, and possibly working to find a close replacement. No such luck. I called and asked for help to find a solution other than just cancel and good luck to you. The Customer Service Agent said nothing could be done. I asked for a manager, and was told I would receive a call back. Did not happen. Would recommend taking your business elsewhere. Don't waste your time on this company.

bracelet keeps coming apart. they didn't tell me that the gold was hollow. woulden't have bought it. I know from experience that it won't hold up! took back. they coulden't properly fix it. they replaced it. came apart again. three or 4 times!!! last time I didn't bother to try. i'm sitting here with a bracelet that isn't wearable. been going thru for quite a while. if I wear it again, it'll just come apart AGAIN! it;s useless. I know that if it comes apart again, it could fall off and be lost.bought the warrantee, expect a resolution!! money back or replace with a better piece of jewelry!!!!!!!!!!!!!!!! don't know the date. doris or Paul nelson. date request dosen't work! 231-730-4456 CALL ME!

Horrible experience getting my fiancé engagement ring repaired at the Glenbrook Mall (Fort Wayne) location. Was called a liar and treated poorly by an employee there. Was told it’d be done in 2 weeks. They ended up shipping THREE different times which took over a month to get it back. No one emailed or called me to update me, I had to call several times to check on the status. Talked to customer service several times and nothing was done. Not professional at all!!