Kay JewelersReviews of kay.com

I went to Kay Jewelers in Grove City OH at the end of June to get my size 8 ring resized to a 7 1/2 and a stone replaced. A few weeks went by and my ring was back. After paying my $400 they let me try on my ring and I told them it still felt the same. She turned around and checked it without me seeing her sizing it and said it was close to a 7 1/2. So her and the manager said maybe you should go with a 7 1/4 at no additional charge. It was sent out again and when it came back it fit perfectly. I asked the manager who was helping me what size it was now and she stated a 7 1/2. I informed her that when I looked at my paperwork from the two times it was sent out I found out they had made a mistake the first time and wrote down to resize it to an 8 inwhich that was what it was already. Instead of admitting it they acted like they sent it back out to resize to a 7 1/4 even though paperwork stated that it was going to he a 7 1/2. How dare they charge me the first time for a resizing that never happened. The lady said but we didn’t charge you the second time. They wasted my time coming in for a ring the first time when it wasn’t resized. I will be doing business elsewhere.

Went in to see if I could get my pure silver ring round. It had become slightly deformed from being knocked on the table. A little flat on the bottom. I was told it would be $148.00.would need to be sent to repair to be resized and cleaned. Would take a week. Got it done at a pawn shop for 5.00. a ridiculous price for a minor service. BTW when I bought earrings there (Chalmette location) last year the same service was free. Seems like a scam to me

I order wedding bands for me and my future husband and was assured within a month and a half that it will be ready for my wedding. The person I was dealing with said my rings with be ready for the 16 of July, almost 6 weeks later, one week later after the 16th of July it was still not even deliverable or ready and when I call they told me it will be ready the next week 6 later and when the 6 days were up and I call they said they were waiting on ups delivery and said it will be at their store that day and will call me never heard from them and here I am at 10 pm at night getting married the following day without rings. I don’t understand the games if when i order to just say Kay’s jewelry that we cannot get it ready for you on time then I could have went to elsewhere but they didn’t, they gave me false hope me now I’m without rings for my wedding. Very disappointing and this is at the wire grass mall location in Tampa Florida.

I bought an engagement ring through a promotional plan. It ended and they slammed me with over 2k. I called to see about paying off the balance to avoid the charge since I missed the promotional end date (barely) by mistake, they said no and the rude woman hung up. No, we can work with you as a valued customer, even charge something, but I got nothing and I always pay on time and was not aware the charge was a whopping 2K+ let alone the promotion ended. Crooks.

Promotional fees. 10 days after the date hit with a huge interest. You can not encourage paperless statements and see that I was not subscribed to email and be ethical. No text to advise. I will never use Kay jewelry again and encourage others in the same. Bye

Screw Kay jewelers for not disclosing to me that the black shine on my husband’s $450 titanium ring was a coating that comes off and can’t be refinished. They wouldn’t replace or refund. I had been a loyal customer for years but no longer. The store manager of the Tilton New Hampshire location treated me like an idiot, despite the fact the quality is the ring was not disclosed at purchase.

I have been a loyal customer for years. I purchase something from there at least twice a year for my wife using their store credit card. I guess something happened where automatic payments were not taken out and I have been getting harassing calls daily threatening legal action if a minimum payment of under $40 was not received. It’s embarrassing! I will no longer do any business with Kay Jewlers. Go to Jarred instead

Don't waste your money here. Wife had her ring maybe a month and it snapped. Kay jewlers wouldn't do anything because we didn't buy the extended warranty. Clearly it's a defect.