Kay JewelersReviews of kay.com

Kay review I purchased a ring that my significant other wanted . It was pre owned and I understand that if I check out after someone else I don't get the item . Which is the reason I got for getting a refund the first time . Then a couple weeks later same ring in the same size came back up which I was notified for and paid for as soon as I could and was refunded the following day , then 4-5 days later again , I get an email and check out again and im refunded 2 hours later , I call and they give me the excuse that it's sold before me . But it's a very spasific piece that's pre owned so there isn't many if not just the one. But when you call they will not help , they give generic responses and refuse to look into it , I asked for them to please look into it and take my money and send me the piece. They continue to give responses like it's not in stock or I can't find it in the system ... besides this one piece which she loves I would not step a foot into a kay anymore even in the shops or online . Shop somewhere else ....they can't even look into why you're not able to receive an exact item that was purchased 3 times in the same exact configuration and size . 
. I would not shop here I'm sure any other jeweler would love to have your business and will work with you . On hold with them for an hour + now with no one willing to help as I write this review . 
Bought 5-6 pieces from them in the last couple months and I regret using them .

About a year ago, my son bought an engagement ring from Kay. It came with a promotional rate. He is a sergeant in the Marine Corps. Recently, he was sent to California for training for three months where he trained outside without access to electronic devices. When he returned to Camp Lejeune, he received notice his promotional period had expired and he was charged over 30% interest ($400). He called and explained the circumstances to no avail. A disgrace how they treat people. Would give zero stars if I could.

My wife and I helped our nephew buy a diamond and mounting at Kay Jewelers in Palm Beach Gardens, Florida. The lady that helped us, Marilyn said she had 35 years of experience. She told us the diamond would arrive on the 18th as it would come into the store on the 17th and that we could look at it on the 18th. On the 18th we called but said it wouldn’t be ready till the next Friday, which was nine days later. We went in there with time frames explained because nephew is visiting here and they’re not gonna be here long. We called to complain about the delay that she had promised and the next thing, she said she suddenly got it like two days later! Additionally he ordered the ring with a white gold band and paid for both. He clearly ordered a white gold band and it was correctly marked on the receipt as WG 14 K. He picked it up and when we looked it had a very thin yellow gold band, not white. We’re very disappointed in Kay Jewelers and specifically Marilyn who said she’s been doing this for so long but yet couldn’t seem to get anything right. The ring is now back with them again and hopefully we’ll get the right band and diamond soon. It’s promised this Thursday.

I purchased 2 rings at the location in Queen Creek AZ and when I went in to get the rhodium finish on the ring and check the prongs, the manager could not find the warranty on file in her system. She told me that I did not purchase it and started to give me attitude about it and treated a customer how no customer wants to be treated. Jen is awful. Her reviews on Yelp are all 1 star or less, except for the one that she put in there herself.

Upgraded my wife's wedding ring as a anniversary gift. Beautiful no problems. Qualified for the credit I wanted no problems. Minimum payments would be $46 a month no problem. The problem comes when instead of paying $46 on the due date, if you pay $1,000 2 weeks before the due date you're going to get a late fee for not making the $46 payment on the due date?! Craziness. Then you call customer service and they do not care and will do nothing for you because it's their policy to do nothing for you! So even though you are way ahead you now pay a $30 late fee and you figure I'll set up auto payments that way I can pay ahead and they can take the minimum payment on the due date and I never have to worry about being charged a late fee again or hurting my credit again. But then they have a disclaimer when you sign up for auto payments that the auto payments might not kick in for one to two payment cycles which is 1 to 2 months! Of course you don't see this disclaimer and you think they are going to now take $46 on your due date. They don't! No you have to pay attention on the morning of your due date to see if they take your money when you told them to for 2 months to make sure your auto payments come out and if not you have to call that day and pay manually. Then you hope next month that they're going to take it out on time. Oh yeah and you get another late fee that is more expensive than the first one! Your policy should not be hurt people's credit and charge late fees to people who are ahead of schedule or at least be understanding and have a way to waive charges that are unfair and unnecessary! This company is untrustworthy and it's written within its own policies! Be careful purchasing from them!

Took my watch in for repair. I had to prepay for the repairs, which was fine. Told I would have it back in one month. Called Kay to get status and was told “repair shop takes forever to complete work”. Was told they had no idea when the repairs would be done and would not give me an ETA. Asked to send it back to me, so I can take it to a reputable jeweler for repairs. The lady I spoke with at the store could care less and offered no resolution or advice. Poor, poor service. Will never go back to Kay if any of their family of stores.

These scum bags. Paid account in full, closed the account, a month later they said I owed a late fee. How can the account be closed if there was a balance? Fraudulent thieves......I disputed, before it was done, owed more in late fees on a paid in full closed account than was actually on the balance......then the dirt bags scarred my credit score.....AVOID them

I have purchased 2 rings from Kay and paid the insurance plan, 3 times one ring has had to be sent off and taken over a month to come back, once it was sized and is now black where they welded it. The other was sent off to be sized and came back still to big and with in a week broken where they welded it. We live an hour from the closest store and have spent hundreds of dollars there and they have offered no compensation for their own mistakes. I would recommend no one purchase from there and use a store that cares about it’s customers.