Kay JewelersReviews of kay.com

4 Years ago I bought my wife a wedding ring at Kay with the full Warranty I could by for it. I was convinced to buy the warranty as it would cover ANY possible problems we could have. 2 years down the line the Gemstone cracks, and I come to find out I was misled as the warranty only covered diamonds, not any other type of gemstone. Throughout the 2 years after that the band on the ring broke 3 times. Times 2 and 3 I was told the band would be reinforced as to not have this problem again; The band is as thin as it has ever been, and it hasn't been straight since round 1. After round 3 I requested a warranty as the Bright blue Topaz gem was no longer bright blue, in fact it had come back grayer after each time Kay shipped it off to be fixed. It looks like little more than poorly stained glass now. When first beginning this claim I was told they would replace the ring and I would get to keep the original, only to be later told by someone else that is not the case. I was asked to surrender the original, which I cannot as I proposed with said ring, in order to receive the new. I even offered to pay for the new ring at discount and was told No. The resolution I was given was that I take advantage of the stores buy one get on 50% off sale and buy two new at times, (at 25% off each, which is not how the math works), one of which being the replacement ring. So far, I am unsure as to why I bought this warranty as it has only left the ring in worse condition, and the proposed fix was to buy more jewelry. I can see this as little less than a slap in the face of once regular customer a well organized scam. I was misled at multiple moments and lied to. I will never be Shopping at any Kay location again, and I will be making sure as many people as I know are not shopping at any Kay location again. 1 out of 5 stars is 1 too many.

"Lifetime" service for my Seiko watch lasted for less than 17 years. Absolutely refusing to change the battery despite my reciept shoing the extra charge for lifetime battery changes. Also, a ring stone reset that was "at order" going to include another lifetime guaranty, ended up being quoted exactly for the reset, but several other charges for un-requested work, and four times more for the warranty.

My wife and I had to have her certified diamond earrings repaired and Kay jewelers broke not just one of the earrings but both, they replaced them certified diamonds with less quality that we had and offered a $275 gift card. What a joke after my wife and my dad spent thousands and thousands of dollars since the early 2000 to present. The earrings were a gift 16 years ago as an anniversary gift to my wife, we ended up closing our account and decided we will no longer go with a corporate ran Jeweler but more like a local jewelry place what a shame over 16 years of business with them and it’s gone because they couldn’t rectify or properly come up with a good resolution and affair offer for us to continue our business $275 is a slap in the face,

This company is the worst. Confused as to why it takes so long to receive a refund in the mail when cash was paid up front.

FYI for folks on a budget. I recently looked at preowned rings online at Kay.com and found one for 60% off and it was my size (my hands are small, how lucky, I THOUGHT)I called our local Kay and she looked it up and said if I purchased online i could get it shipped there to pick it up etc. My fiance put his card information in and clicked purchase. The screen then popped up out of stock. I was upset but hey things happen ( found out afterwards from someone at kay, they do not automatically take them off) anyway the money was taken off his card. I understand verification purposes through the bank to make sure it is there but why take a payment when you do not even have the item you are advertising. So we were advised it would be returned in 3-5 business days to his card. We are not rich so really needed that money to purchase a new ring. I know 3-5 days is not long but we can't just go and get another one until that money is returned. So moral of the story do not purchase online if you don't have extra funds to purchase another option because it will not tell you until its paid for , just go in the store to make sure you actually can get it without being charged and having to wait for your money back like us because they do not take off items that are not available. ( it's been 2 days and the ring is still posted for sale)

Wish I would have read these reviews before making our purchase 😐 Lies…it’s all lies!!! Hope the quality of the ring I just purchased my wife last, because I was lied to repeatedly about the cost of sizing. We were told 3 different times that sizing is included in the purchase without having to pay for the lifetime warranty. GREAT 🎉 Today my wife went to pick up her ring…$63.78 fee for sizing 😐 I called the store…nothing but lies!!! Piss Poor Way To Do Business! Good Luck With That ✅ My last purchase from any of your locations. In fact…next time, I’m at the Battlefield Mall in Springfield, Missouri I’m gonna get me a cappuccino from next-door, stand out front of your store and exercise my constitutional rights of free speech and liberty 🗽 ❤️ 🇺🇸 😃

Bought my wife some pearl stud earrings at a local Kay's for Christmas. She loved them, but after wearing them for less than a month, both backings broke apart in several pieces. I took my receipt and the broken pieces back to the shop where I bought them. They offered to replace the backs for $39, or I could join their lifetime warranty program for $54. I declined to either pay for them or join their warranty program and be supplied another set of suspect quality backs. If this is what to expect from Kay's then I have made my last visit there.

I placed an online order for a wedding ring for my upcoming wedding on December 18th, with the delivery date set for January 7th. I thought ordering well in advance would ensure everything went smoothly. Unfortunately, that was far from the case. January 7th came and went, and the ring hadn’t even shipped. I called customer service and was told not to worry—that it would be sent out soon. A few more days passed with no updates, so I called again. This time, I was told my order would be “escalated.” A week went by with no email, call, or follow-up of any kind. Finally, on January 15th—nearly a month after I placed the order—I received an email saying Kay’s was still “reviewing my order.” Then, on January 22nd, I was told, via a cold email, that the ring was out of stock and my order would be canceled. Seriously? It took them a month to figure this out? How does a company selling wedding rings operate like this? Weddings are one of the most important moments in people’s lives, and Kay’s couldn’t even show the decency to make this right. I reached out to complain again, and someone finally called me—the same person who had sent the cancellation email. The best they could offer was a 20% discount on a new ring. But here’s the kicker: the next ring comparable to what I ordered costs $300 more, even with the discount. Why on earth would I reward Kay’s with more money after they failed me so completely? To make matters worse, they still had a hold on my money, leaving me with no ring, no refund, and no resolution as my wedding approaches. This is, without a doubt, the worst experience I have ever had with any company. I will now be attending my wedding without a ring, thanks to Kay’s Jeweler. If you value your time, money, and sanity, avoid this company at all costs. I will make it my mission to let everyone know how poorly I was treated and how little Kay’s cares about their customers.