Kay JewelersReviews of kay.com

Absolutely avoid purchasing anything from here, you will be overcharged, you will buy jewelry under the impression it has purer materials than it contains. At all costs avoid leaving your sentimental things at their shops to clean them as they have some very concerning investigations surrounding them.

was overcharged for diaamonds and damaged rings no warranty

My husband bought my engagement and Wedding band from K jewelers in Stroudsburg six weeks after wearing my ring, my ring started to turn yellow my white gold diamond ring became yellow. I took it to the store and was told that is expected and this is why they sent the rings out to be dipped every so often After having the ring dipped according to case I noticed the ring started turning yellow again I was told by the sales associate that I shouldn’t shower sleep or wear my ring to work. I contacted corporate spoke to Jennifer. Who said she would look into it. This lady is yet to contact me back. She asked her pictures I sent her pictures never heard from her again called this lady five days a week no response Emailed Jennifer no response at this point buyers. Beware I would never purchase anything from K ever again and the worst thing is, I have a case Kay’s credit card.

I made a purchase through Rakuten following every step exactly as instructed — no third-party apps, no coupons — and Kay Jewelers denied the cashback with no valid explanation. Rakuten confirmed they earned no commission, so clearly Kay is not honoring their affiliate program. This is dishonest and disrespectful to customers who shop in good faith. I’ve already escalated this to Rakuten, the Maryland Attorney General, and am warning others to avoid Kay’s deceptive practices.

I brought my 14K gold Vintage Omega watch to Kay Jewelers to have it cleaned. When I returned to pick it up, they gave me back a 10K Bulova watch that looked very similar — and unfortunately, I didn’t notice the switch right away. It wasn’t until later that I realized my original watch, which held both financial and sentimental value, had been replaced with a cheaper brand. I am shocked and deeply disappointed. I trusted Kay with a valuable item, and instead, I feel that I was deceived. When I contacted the store, but they are closed. This situation feels like theft, and it’s completely unacceptable. I’m now pursuing a formal complaint with Kay’s corporate office, the Better Business Bureau, and local authorities. I’m also writing this review to warn others: do not leave your jewelry with this store without taking detailed photos and getting clear documentation. I hope this issue will be taken seriously by Kay Jewelers, and that steps will be taken to prevent this from happening to someone else.

Negative 100 , I do believe they are doing shady things , my local kay jeweler’s in Temecula just conned me out of my warranty , they say they have no record of my inspection for my brand new wedding ring when I brought it in and I was a little early the lady told me , well she entered my band missing a diamond but failed to record the inspection of my wedding ring , cut to me missing another diamond from my band and another on my wedding ring and they tell me they have no record of me bringing in my ring for inspection, but they do for the band . Yeah because I would be only wearing the band right ? They’re idiots ! I have always made my 6 month inspection always and I was early to that one because the band was missing a diamond by the 4month after purchase so I did inspection early ! and now they have no record makes a lot of sense ! This has happened to someone else I know they tried telling them they have no record of them bringing it in and when they finally found the email suddenly the record appeared! Definitely some shady business , I believe the manager , Amy , didn’t try to help me at all , just referred to the company policy with an attitude. And I’m trying to explain like the day I was there does she want any info No because she doesn’t care to actually look into it ! Bring up the videos ! I was there . I did have my ring inspected . You failed to record it and now I’m stuck with the bill for a ring not even 1 yrs old yet . Scum of the earth never ever purchasing from here I don’t even want the ring anymore if I have to deal with these scammers . Literally tried to help me zero only kept referring to the inspection not being on record. Like yeah she didn’t record it ! Lack of quality control , someone needs to have an internal investigation and see what’s really going on because I have heard of diamond switching with Kay jewelry. They are con artists! Stay away!!!

No way those 5 star reviews are not bot created. This place told me I had to go thru them to resize or my warranty would be void. It's been over a year of me dealing with them and still can't get them to get in touch with me over where to send to be resized. It's been over a year now and my wife still can't where this almost 3 grand ring. If they do this over a ring resized I can only imagine the bigger issues they over look

Returned the item and its been 15 days it was delivered still they didn’t process the refund, terrible service, everytime i contact them they ask me to wait for 7 days