Kawaii Pen ShopReviews of kawaiipenshop.com

Ordered a few items, they have never been received. On request for feedback, you get sent a tracking number for the item being shipped a MONTH after purchase. A month later and still nothing, so its been two month since ordered. Next email will be to request a refund. that, I am guess will never happen based on past reviews that i now wish I had read before ordering!

Tengo 7 pedidos pendientes (ya pagados) hace casi 3 meses y la tienda ni siquiera responde cuando van a enviarse.

Ordered on Nov 30 2020 and never received the order but was charged. Sent over 8 email inquiries about my order and no response until I requested a refund. Response received and was told it would take 3-5 business days. This was on March 30, 2021. Today is May 24, 2021. I have yet to receive my refund. Previously my orders went through but the orders takes a couple of months to be received. I wouldn’t order from here with the way business is done. Lack of response and months for an order to ship out is not ok.

I would give this company 0 stars if I could. I ordered something that ended up being delivered to a different address. I emailed their customer service hoping I could get a new order issued. Because FedEx shows that my package was delivered, they are refusing to do anything about it. I have sent several emails stating I never received the package but they would rather trust the "proof of delivery" that doesn't show what address it was delivered to. I used FedEx shipping to make sure I would have the insurance if I didn't receive it but they are refusing to honor that. Don't ever buy from this company if you have issues getting packages. Their customer service is terrible and they won't actually do anything to help you if your package gets lost or misdelivered.

Do not order from this shop! If your items are lost in transit you are SOL! I did not receive my items and their refund policy states you must wait 120 days before receiving a refund. I contacted their customer service repeatedly asking for a refund and their response was always "we will issue the refund in 2-5 business days", but I never received a refund. They dragged this out past the 180 days that Paypal allows to dispute a payment.

I made an order on 6th January, I was already expecting delays due to the global pandemic going on so I have no issues with that. My delivery was tracked and reported to have been delivered on 23rd January but doesn't say to whom or where, they haven't even been able to tell me which courier my parcel was passed onto when it arrived in UK. At first the tracking said my parcel was in Canada instead of UK, after emailing them they had sent me another tracking number and another parcel or the same one arrived in UK. After that it was said to be delivered and still not received my parcel, I emailed Kawaii Pen Shop, they told me to check my local post offices which I have done, also with neighbours and have had no luck. They then told me that they would investigate on the situation and pass the case to their Senior Manager but I didn't get an update or response for over 2 weeks now. I'm most likely going to just contact my bank about this because they're not looking to communicate and resolve this at all. Save your money and shop elsewhere.

No issues with the shop itself, easy ordering, good delivery. Extremely disappointed with the quality of the product (classic corduroy backpack-6 colors). I looked for a "proper" shop on purpose and happy to pay more money to get quality as I want kid's high school bag to be better and last longer. I could have bought same quality for $10 dollars at kmart or for $11.50 at aliexpress, instead of the $25 I paid. Exact same quality as your cheaper places. Very disappointing.

(TLDR: Kesti yli kolme kk saada rahat takasin.) Mun kokemus alkaa 6.8.2020 kun tein tilauksen. sain tilausvahvistuksen ja pakettini (arvoltaan 65e) lähetettiin 10.8. Jäin odottelemaan pakettia jonka toimitusajaksi arvioitiin 2-4 viikkoa, covid vaikutti tuolloin postituksiin joka paikassa paljon. Huomautan tässä että MAKSOIN PAKETIN SEURANNASTA JA VAKUUTUKSESTA. Sain rahani takaisin 12.12.2020 - Sain yhden seurantakoodin paketin lähdettyä kiinalaiselle kuriiripalvelulle. - Otin yhteyttä kawaiipenshopin asiakaspalveluun MONESTI (ensimmäisen kerran 12.9) aluksi kun en kuullut paketistani ja tracking koodi kertoi ettei paketti olisi kiinan rajalta liikkunut pitkään aikaan (kiinalaisella kuriiripalvelulla ei ollut englannin kielistä aspalvelua en voinut kysyä sieltä) - USEAN yhteydenoton ja reilu kahden kk odotuksen jälkeen minulle ilmoitettiin että paketillani on seurantakoodi seurantapalvelu track17:llä. tämä koodi näytti paketin tulleen suomeen yli 2 kk sitten ja että se on annettu suomen postille. - Laitan jälleen MONESTI kawaiipenshopille viestiä että anteeksi mitä, ja antoivat nyt jostain taiotun seurantakoodin minkä suomen posti tunnisti. no paketti on käynyt suomessa ja lähetetty takaisin koska sitä ei oltu lunastettu. Paketissani EI OLLUT mun puhelinnumeroa enkä siksi ollut saanut saapumisilmoitusta. (en tiedä miksen saanut paperista ilmoitusta mutta äh) - No laitoin jälleen kawaiipenshopin aspalvelulle viestiä ja selitin tilanteen, sain MONTA väistävää vastausta kun pyysin rahojani takaisin, sanottiin että senior managerille ilmoitettaisiin eikä kukaan manageri mulle koskaan vastannut. sain aina itse ottaa uudelleen yhteyttä ja pyytää palautusta. - Heidän aspalvelulla kesti aina n. 2-8 arkipäivää vastata minulle - Sain loppujen lopuski rahani takaisin mutta ihan hirveän VIIKKOJEN vänkäämisen jälkeen. En myöskään koskaan saanut anteeksipyyntöjä siitä ettei minulle oltu annettu toimivia koodeja aiemmin. - ELI TODELLA HUONO aspalvelu EIKÄ mulle kerrottu tracking palvelusta kun vasta sitten kun paketti oli jo lähtenyt takaisin. Huonot tähdet puhtaasti huonosta palvelusta.