Kawaii Pen ShopReviews of kawaiipenshop.com

The stuff is cute but their customer service is terrible. I purchased an item that broke after 6 weeks and they didn’t offer a refund or replacement or anything. I’ll never order again from that company.

If you’re willing to gamble your money, by all means order from here. I’ve had ok experiences with them in the past, unfortunately I have learned the hard way that their “customer service” is a scam. They will “forward your email to a senior manager”, which means they will ignore you. I ordered a backpack and it was defective (strap sewn in wrong place) and unusable. I asked for a replacement or refund. After 2 months of emails from me going unanswered or being deflected, I still haven’t received anything. Keep in mind, these are the same products as Aliexpress (bulk bought cheap items), so faulty products are bound to be sent. Order at your own risk.

Attention ! A really nice shop, but if you shop from Belgium, the package will be blocked at the post office and you will have to pay the VAT and additional expenses even if they have already calculated taxes on your order! It can get very expensive !!

I ordered a bunch of pens, some Limited addition summer stickers, and some pencil holders back in July. It takes a little while for shipping, and that is fine. But what is not fine is the packaging. I ordered over 10 pens and they were all wrapped together and busted. So I reach out to their customer service, only to be directed to the “upper/senior“ management. Which is fine, it was over their head so they needed some guidance. That happens. What is not OK, is no response from them. I sent many follow up messages and all were ignored (aside from the one saying the emails got forwarded). I’m not OK with being ignored after trusting a company that I don’t know and giving them $60 to send me broken pens and one usable item. I will not be ordering from this place anymore because what if I have another issue? Nobody will speak to me, not worth it. You think that online shops would be better with customer service.

Honestly, I would have out 0 starts if I could but unfortunately, I'll stick with one star. I place an order since April and I demanded a refund. It's been I don't know how many months and they still refuse to give my money back! The order was more that 100$ CA and each time I mail them, I always get the same answer: 'Sorry We're having a large amount of inquiries at the moment, we will come back to you asap' or ' thank you for your follow up, I transmitted your inquiry to my manager, you'll get an answer in 1-3 business days' Guess what? I NEVER GOT ANY ANSWER, THEY STILL HAVE MY MONEY AND I'M NOT PLANNING ON GIVING UP UNTIL I GET IT BACK! I'M SICK OF ALWAYS GETTING THE SAME ANSWER! IT'S BEEN 4 MONTHS? WHEN IS IT GOING TO BE MY TURN? Please be careful shopping there. Sure the stationnaries are cute but it's not worth this trouble

Never received order, never got a refund. $65 out the window, they wouldn’t do anything to make it even partially right, even after reaching out to them multiple times. Obviously I would not recommend!

Terrible service, the items haven't arrived yet despite all the info being correct, it has been almost 100+ days now. I tried to ask them if they could re-send the items or if a refund was possible, and they don't even reply back to my e-mails. it was a particularly large order of various items from their shop so I would at least expect some sort of customer service to help out a bit. Given the chance I would not buy from them again. Behind the cute website it seems to be very shady, and looking at other comments i don't seem to be the only one with this issue as of late.

Items never arrived, extremely poor communication from company - eventually had to raise the issue with PayPal and only after going through the PayPal resolution centre did I get a refund!