Kawaii Pen ShopReviews of kawaiipenshop.com

An item I ordered came with a small crack. I emailed Kawaii Pen Shop with photos and was told it would be escalated to the 'senior manager' and to expect a reply within 3 days. Chased up a week later, again was told it would be escalated to the 'senior manager'. After reading reviews here and on Reddit, I've come to the conclusion this 'senior manager' doesn't exist and they're banking on people either forgetting or giving up. My advice is, if you don't mind paying a premium for hit-and-miss quality with the hope that your product won't have issues, go for it. If you don't like taking risks, give this shop a miss.

I bought a pen from here costing me around £17 which I didn’t mind as they had an offer at the time to receive a mystery gift with this worth up to £50 the gift and pen arrived and all items were seriously low quality and worthless. I asked for my money back on 11th January and after over 14 emails back and forth sending them pictures, asking for a reply they have just ignored me always saying ‘they will pass on to a senior supervisor and get back to me within 3 working days’ I keep chasing them up and then they don’t respond at all. Disgusting customer service they are a scam company.

Dollar Store quality for very high prices. When I saw what was received I returned the items immediately. Kawaii pen shop doesn’t cover return shipping cost. After returning the items back to their Hong Kong address the package came back to my US address. Either they gave me a wrong address or refused the return shipment. After reaching out to customer service I got a rude response and was told they „do not accept responsibility“ and that’s that. So sad. I thought I had discovered a cute shop. Don’t recommend!

After 2 months of back and forth regarding my unrecieved package, I was told there would be no refund or reshipping as I did not purchase shipping insurance! I was unaware that was even a possibility. I will NEVER order from here again. No customer service. I would encourage others not to order from here either.

Die Produkte sehen zumindest online sehr nett aus, aber leider ist die Art und Weise wie der Shop handelt in meinen Augen sehr frech. Es wird groß geworben mit weltweitem Gratisversand und immer wieder gibt es Goodies zusätzlich. Überschreitet man im Warenkorb dann die Summe, kriegt man auch einen extra Banner, der einem bestätigt, dass man sich für den Gratisversand qualifiziert hat. Im Warenkorb selbst ist davon dann nichts mehr zu sehen und man zahlt gefühlt LängexBreite. Auf Nachfragen war die Dame im Support auch wenig hilfreich und hat nur deren Website zum Versand verlinkt, auf der keinerlei Info steht warum ich jetzt doch zahlen muss. Das Verhalten dadurch die Kunden zu gewinnen, weil man schon einen vollen Warenkorb hat und dann eventuell nicht auf die Produkte verzichten und ein Auge beim Versand zudrückt, ist mMn einfach unverschämt und frech und ich bin selbst Geschäftstreibende. Glücklicherweise gibt es genügend andere Shops mit ähnlichen Produkten, die einen nicht mit bewusst irreführenden Werbebannern ködern.

Still missing orders from 2018! I made two small orders in late 2018 (stickers and washi tape). I made my issues known in February of 2019. I was told that it was because of a customs issue and that the products would still arrive, "delay is specific for international parcels coming from Asia to Canada" and that "your order will eventually arrive after the CBSA clears the packages". They never arrived. There was so little effort on their part to help. I decided to leave a review as I've seen a lot of advertising for them lately. They'll just take your money and you'll get nothing in return.

They charged me $15 for three day shipping, didn't process it for 4 days and it has been a week and they just shipped it out today, which means it will be a couple more days at least before I receive it. The customer service is awful and I feel pretty much completely ignored. I really regret choosing to purchase from this company.

Disgusting service taking my girls’ money 9 months ago and despite me following up on it via email many times, all I’m told is they’d tell a supervisor and they’re busy. We haven’t received any of the items purchased. My girls want a refund for order 260045. 9 months is ridiculous.